{"id":11264,"date":"2024-07-12T14:44:39","date_gmt":"2024-07-12T14:44:39","guid":{"rendered":"https:\/\/www.{{ site_settings.domain }}\/?post_type=client-story&#038;p=11264"},"modified":"2025-07-07T14:25:49","modified_gmt":"2025-07-07T14:25:49","slug":"self-regional-healthcare-migrates-to-new-itsm-tool","status":"publish","type":"client-story","link":"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/self-regional-healthcare-migrates-to-new-itsm-tool\/","title":{"rendered":"Self Regional Healthcare Migrates to New ITSM Tool"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"11264\" class=\"elementor elementor-11264\" data-elementor-post-type=\"client-story\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18015e36 e-flex e-con-boxed e-con e-parent\" data-id=\"18015e36\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-21706cc0 e-con-full e-flex e-con e-child\" data-id=\"21706cc0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c58090e elementor-align-left elementor-widget elementor-widget-button\" data-id=\"6c58090e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-chevron-left\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Back to Resources<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6774030f e-flex e-con-boxed e-con e-parent\" data-id=\"6774030f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-45e775d9 e-flex e-con-boxed e-con e-child\" data-id=\"45e775d9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-68b29fd e-flex e-con-boxed e-con e-child\" data-id=\"68b29fd\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7db7d38a breadcrumb-btn elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"7db7d38a\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Resources<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63d97a78 breadcrumb-btn elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"63d97a78\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/?ucterms=category~customer-stories\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Customer Stories<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7feb22a2 elementor-widget elementor-widget-text-editor\" data-id=\"7feb22a2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSelf Regional Healthcare Migrates to New ITSM Tool\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ad144e1 e-flex e-con-boxed e-con e-child\" data-id=\"4ad144e1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-72a79e0f e-con-full e-flex e-con e-child\" data-id=\"72a79e0f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d4cfa6a elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"5d4cfa6a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Self Regional Migrates to New ITSM Tool to Manage Growth<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1992d935 e-con-full e-flex e-con e-child\" data-id=\"1992d935\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41f053e1 TeamDynamix-clientStoryHeroImg elementor-widget elementor-widget-image\" data-id=\"41f053e1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"7901\" height=\"3644\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/shutterstock_2286679771.jpg\" class=\"attachment-full size-full wp-image-11265\" alt=\"healthcare itsm tool\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/shutterstock_2286679771.jpg 7901w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/shutterstock_2286679771-300x138.jpg 300w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/shutterstock_2286679771-1024x472.jpg 1024w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/shutterstock_2286679771-768x354.jpg 768w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/shutterstock_2286679771-1536x708.jpg 1536w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/shutterstock_2286679771-2048x945.jpg 2048w\" sizes=\"(max-width: 7901px) 100vw, 7901px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1677969 e-flex e-con-boxed e-con e-parent\" data-id=\"1677969\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-aacf6b2 e-con-full e-flex e-con e-child\" data-id=\"aacf6b2\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-20da533 e-con-full e-flex e-con e-child\" data-id=\"20da533\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d38126b elementor-widget-container-flex elementor-widget elementor-widget-image\" data-id=\"d38126b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/icon-3.svg\" class=\"attachment-full size-full wp-image-11266\" alt=\"TeamDynamix Page Icon\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6857073 elementor-widget elementor-widget-heading\" data-id=\"6857073\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"color-teal\">Automated<\/span> Onboarding<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-350b911 elementor-widget elementor-widget-text-editor\" data-id=\"350b911\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Reduce resource drain with enterprise automation and integration.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-39edcec e-con-full e-flex e-con e-child\" data-id=\"39edcec\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-915a913 e-con-full e-flex e-con e-child\" data-id=\"915a913\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad73040 elementor-widget-container-flex elementor-widget elementor-widget-image\" data-id=\"ad73040\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/icon-3.svg\" class=\"attachment-full size-full wp-image-11266\" alt=\"TeamDynamix Page Icon\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c67ef4 elementor-widget elementor-widget-heading\" data-id=\"9c67ef4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"color-teal\">50%<\/span> Reduction in Open Tickets<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c669c5 elementor-widget elementor-widget-text-editor\" data-id=\"1c669c5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Improved ticket triage, workflow and escalation expedites resolution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8de6ac1 e-con-full e-flex e-con e-child\" data-id=\"8de6ac1\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-119b750 e-con-full e-flex e-con e-child\" data-id=\"119b750\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-246e637 elementor-widget-container-flex elementor-widget elementor-widget-image\" data-id=\"246e637\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/icon-3.svg\" class=\"attachment-full size-full wp-image-11266\" alt=\"TeamDynamix Page Icon\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb21d9f elementor-widget elementor-widget-heading\" data-id=\"cb21d9f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"color-teal\">Projects<\/span> and Tickets Together<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f79112 elementor-widget elementor-widget-text-editor\" data-id=\"7f79112\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Visualize timelines and resources allocations on one platform.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f523d53 elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"f523d53\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6d79084 e-con-full e-flex e-con e-child\" data-id=\"6d79084\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e49a14 elementor-align-left btn-tertiary elementor-widget elementor-widget-button\" data-id=\"3e49a14\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/resources.{{ site_settings.domain 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class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Share on facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_twitter\" role=\"button\" tabindex=\"0\" aria-label=\"Share on twitter\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-twitter\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M459.37 151.716c.325 4.548.325 9.097.325 13.645 0 138.72-105.583 298.558-298.558 298.558-59.452 0-114.68-17.219-161.137-47.106 8.447.974 16.568 1.299 25.34 1.299 49.055 0 94.213-16.568 130.274-44.832-46.132-.975-84.792-31.188-98.112-72.772 6.498.974 12.995 1.624 19.818 1.624 9.421 0 18.843-1.3 27.614-3.573-48.081-9.747-84.143-51.98-84.143-102.985v-1.299c13.969 7.797 30.214 12.67 47.431 13.319-28.264-18.843-46.781-51.005-46.781-87.391 0-19.492 5.197-37.36 14.294-52.954 51.655 63.675 129.3 105.258 216.365 109.807-1.624-7.797-2.599-15.918-2.599-24.04 0-57.828 46.782-104.934 104.934-104.934 30.213 0 57.502 12.67 76.67 33.137 23.715-4.548 46.456-13.32 66.599-25.34-7.798 24.366-24.366 44.833-46.132 57.827 21.117-2.273 41.584-8.122 60.426-16.243-14.292 20.791-32.161 39.308-52.628 54.253z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Share on linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3443cb84 e-flex e-con-boxed e-con e-parent\" data-id=\"3443cb84\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-13b35a7c e-con-full e-flex e-con e-child\" data-id=\"13b35a7c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-507525b sticky top-80 e-flex e-con-boxed e-con e-child\" data-id=\"507525b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7a9e36a2 e-flex e-con-boxed e-con e-child\" data-id=\"7a9e36a2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77e490f3 elementor-toc--content-ellipsis elementor-widget elementor-widget-table-of-contents\" data-id=\"77e490f3\" data-element_type=\"widget\" data-settings=\"{&quot;container&quot;:&quot;#cs-content&quot;,&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;headings_by_tags&quot;:[&quot;h2&quot;,&quot;h3&quot;],&quot;icon&quot;:{&quot;value&quot;:&quot;fas fa-arrow-right&quot;,&quot;library&quot;:&quot;fa-solid&quot;,&quot;rendered_tag&quot;:&quot;&lt;svg class=\\&quot;e-font-icon-svg e-fas-arrow-right\\&quot; viewBox=\\&quot;0 0 448 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;},&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-toc__77e490f3\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc6fc8f e-flex e-con-boxed e-con e-child\" data-id=\"fc6fc8f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28834fba elementor-widget elementor-widget-text-editor\" data-id=\"28834fba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Industry:<\/strong> Healthcare<br \/><strong>End-users:<\/strong> 3,500<br \/><strong>Previous System:<\/strong> Cherwell<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c5117ee elementor-widget elementor-widget-button\" data-id=\"7c5117ee\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-arrow-up-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Sales<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3dd86a52 e-con-full e-flex e-con e-child\" data-id=\"3dd86a52\" data-element_type=\"container\" id=\"cs-content\">\n\t\t<div class=\"elementor-element elementor-element-53496bef elementor-hidden-desktop elementor-hidden-laptop e-flex e-con-boxed e-con e-child\" data-id=\"53496bef\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4b3d7956 elementor-hidden-desktop elementor-hidden-laptop e-flex e-con-boxed e-con e-child\" data-id=\"4b3d7956\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2bab2e73 e-flex e-con-boxed e-con e-child\" data-id=\"2bab2e73\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55952e53 e-con-full e-flex e-con e-child\" data-id=\"55952e53\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-648ea2c1 elementor-share-buttons--view-icon elementor-share-buttons--skin-minimal elementor-share-buttons--color-custom blogInner_socialShare elementor-share-buttons--shape-square elementor-grid-0 elementor-widget elementor-widget-share-buttons\" data-id=\"648ea2c1\" data-element_type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Share on facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_twitter\" role=\"button\" tabindex=\"0\" aria-label=\"Share on twitter\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-twitter\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M459.37 151.716c.325 4.548.325 9.097.325 13.645 0 138.72-105.583 298.558-298.558 298.558-59.452 0-114.68-17.219-161.137-47.106 8.447.974 16.568 1.299 25.34 1.299 49.055 0 94.213-16.568 130.274-44.832-46.132-.975-84.792-31.188-98.112-72.772 6.498.974 12.995 1.624 19.818 1.624 9.421 0 18.843-1.3 27.614-3.573-48.081-9.747-84.143-51.98-84.143-102.985v-1.299c13.969 7.797 30.214 12.67 47.431 13.319-28.264-18.843-46.781-51.005-46.781-87.391 0-19.492 5.197-37.36 14.294-52.954 51.655 63.675 129.3 105.258 216.365 109.807-1.624-7.797-2.599-15.918-2.599-24.04 0-57.828 46.782-104.934 104.934-104.934 30.213 0 57.502 12.67 76.67 33.137 23.715-4.548 46.456-13.32 66.599-25.34-7.798 24.366-24.366 44.833-46.132 57.827 21.117-2.273 41.584-8.122 60.426-16.243-14.292 20.791-32.161 39.308-52.628 54.253z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Share on linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e5c04ad e-flex e-con-boxed e-con e-child\" data-id=\"6e5c04ad\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d039772 elementor-widget elementor-widget-heading\" data-id=\"1d039772\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Managing Rapid Growth<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b231684 elementor-widget elementor-widget-text-editor\" data-id=\"1b231684\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Data is the currency that makes our healthcare system operate. Without seamless, secure and on-demand access to patient information, healthcare providers can\u2019t deliver the quality of care their patients have come to expect.<\/p>\n<p><br \/>The IT departments that ensure this access are essential to the success of healthcare organizations. Self Regional Healthcare, which provides advanced healthcare services to residents in seven South Carolina counties, relies on TeamDynamix to manage IT service and projects in a highly efficient and reliable manner. Self Regional Healthcare includes a 421-bed medical center in Greenwood, S.C., that serves as the referral hospital for the seven South Carolina counties known as the Lakelands.<\/p>\n<p>\u00a0<\/p>\n<p>The medical center houses a cancer center, a heart center, a women\u2019s center, and a wound healing institute. Self Regional also includes the Self Medical Group, a multispecialty practice that includes more than 75 physicians. This health system is growing quickly, according to Nikole Cabral, an IT analyst and project manager for Self Regional, \u201cWe have no less than four new practices onboarding now.\u201d<\/p>\n<p>\u00a0<\/p>\n<p>With such rapid expansion, onboarding new physicians and contractors can be challenging. These new employees and contractors need the proper security clearances and IT accounts as soon as possible\u2014and any bottlenecks can interfere with patient care.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c995280 e-flex e-con-boxed e-con e-child\" data-id=\"1c995280\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3834baa4 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3834baa4\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2455346a e-flex e-con-boxed e-con e-child\" data-id=\"2455346a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4254fc66 elementor-widget elementor-widget-heading\" data-id=\"4254fc66\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Outcomes<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-470b363 elementor-widget elementor-widget-text-editor\" data-id=\"470b363\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<ul class=\"wp-block-list\">\n<li><b>Simplified <\/b>onboarding with enterprise integration and automation<\/li>\n<li><strong>Improved ticket triage<\/strong> with automated workflow and escalation<\/li>\n<li><strong>Improved transparency<\/strong> to project status and resource allocations<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\u00a0<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56d977e6 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"56d977e6\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68ca911 e-con-full e-flex e-con e-child\" data-id=\"68ca911\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-aa995b5 e-con-full e-flex e-con e-child\" data-id=\"aa995b5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d992fc3 elementor-widget elementor-widget-heading\" data-id=\"d992fc3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><span class=\"color-teal\">Automated<\/span> Service<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd9cd95 elementor-widget elementor-widget-text-editor\" data-id=\"dd9cd95\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Expedited service with enterprise integration and automated workflows.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e287a3 elementor-widget elementor-widget-heading\" data-id=\"1e287a3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><span class=\"color-teal\">No-code<\/span> Configuration<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd927a3 elementor-widget elementor-widget-text-editor\" data-id=\"dd927a3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Flexible, simplistic design for configuration of workflow, automation and integration.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28c8f3d e-con-full e-flex e-con e-child\" data-id=\"28c8f3d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c86d4f overlay-blend elementor-widget elementor-widget-image\" data-id=\"8c86d4f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"348\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/Automate-ITSM-1024x446.jpg\" class=\"attachment-large size-large wp-image-11267\" alt=\"Automate ITSM\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/Automate-ITSM-1024x446.jpg 1024w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/Automate-ITSM-300x131.jpg 300w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/Automate-ITSM-768x334.jpg 768w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/Automate-ITSM-1536x669.jpg 1536w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/Automate-ITSM.jpg 1900w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47735414 e-flex e-con-boxed e-con e-child\" data-id=\"47735414\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d8e8484 elementor-widget elementor-widget-heading\" data-id=\"1d8e8484\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Streamlined Onboarding<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2902ab08 elementor-widget elementor-widget-text-editor\" data-id=\"2902ab08\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Self Regional is using TeamDynamix to automate key tasks associated with this onboarding process, ensuring a smooth transition. \u201cA lot of IT time is spent just completing the tasks involved in setting up new user accounts. That\u2019s definitely a good chunk of our day-to-day work,\u201d Cabral says. \u201cTeamDynamix has helped us automate many of those tasks.\u201d<\/p>\n<p><br \/>A highly flexible platform for managing IT and enterprise service tickets, projects, assets and changes, TeamDynamix allows users to create their own unique service categories and build automated workflows for managing multistep processes\u2014without any knowledge of coding required. The platform\u2019s enterprise integration and automation layer enable IT staff to create integrations between TeamDynamix and other software programs using a simple, drag-and-drop process along with a library of pre-built connectors. As a result, organizations can easily create workflows for automating almost any service function to fit their needs.<\/p>\n<p><br \/>\u201cWe are using a pre-built integration from TeamDynamix to add users to an Active Directory group, which takes the burden off of our service desk to add users manually,\u201d Cabral says. \u201cThis automation will alleviate 20 to 30 weekly tasks from hitting the help desk once it\u2019s fully built out. We\u2019re very excited about that.\u201d<\/p>\n<p><br \/>Increasing efficiency is critical for Self Regional\u2019s IT team, which supports about 3,500 end-users with a team of 90 analysts. \u201cWe usually onboard chunks of people at a time,\u201d Cabral says. \u201cWe may have to onboard 40 end-users at once, for example.\u201d By automating key aspects, TeamDynamix has simplified this process and saved a tremendous amount of time for IT staff.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7aa89e49 overlay-blend elementor-widget elementor-widget-image\" data-id=\"7aa89e49\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"390\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2023\/02\/shutterstock_2135203189-1024x499.jpg\" class=\"attachment-large size-large wp-image-3637\" alt=\"healthcare ITSM automation\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2023\/02\/shutterstock_2135203189-1024x499.jpg 1024w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2023\/02\/shutterstock_2135203189-300x146.jpg 300w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2023\/02\/shutterstock_2135203189-768x374.jpg 768w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2023\/02\/shutterstock_2135203189-1536x749.jpg 1536w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2023\/02\/shutterstock_2135203189-2048x998.jpg 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8074f66 e-con-full e-flex e-con e-child\" data-id=\"8074f66\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49ffcec elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"49ffcec\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-411a651 testimonial-icon elementor-widget elementor-widget-heading\" data-id=\"411a651\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">A pre-built integration to add users to the AD<span class=\"color-teal\"> takes the burden off <\/span> of our service desk.\n\n\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9f567a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d9f567a\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b6d0609 e-flex e-con-boxed e-con e-child\" data-id=\"2b6d0609\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4bd76c1f elementor-widget elementor-widget-heading\" data-id=\"4bd76c1f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Improved Response Times<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-154061b7 elementor-widget elementor-widget-text-editor\" data-id=\"154061b7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>TeamDynamix also helps organizations create customized online service catalogs and dynamic forms for collecting information from users about the nature of their service requests. The information collected during this process allows for tickets to be routed automatically to the appropriate team members for a response, thus reducing the time to resolution.<\/p>\n<p><br \/>\u201cOne of the biggest problems we had with our previous ticketing system was tickets bouncing around among many different teams before landing in the right bucket to get resolved,\u201d Cabral says. It would sometimes take weeks for tickets to be resolved if they weren\u2019t a high priority. \u201cEven if it\u2019s just a service request,\u201d she notes, \u201cwe still want a much faster turnaround time.\u201d<\/p>\n<p>\u00a0<\/p>\n<p>Once Self Regional went live with Epic, an electronic health records management system, a few years ago, it became very challenging for help desk staff to recognize which team should receive which service requests. After implementing TeamDynamix, Cabral met with each service team to develop questions that would help users identify the specific nature of their requests more effectively.<\/p>\n<p><br \/>\u201cWe were able to build automation rules within TeamDynamix to take the answers to these questions in the service forms and route tickets to the appropriate teams,\u201d she says. \u201cNow, tickets are getting to the right teams with the information those teams need to resolve the issue right away, which was our goal. I\u2019m very proud of that. It took a lot of significant work, but I\u2019m so happy that TeamDynamix even had that capability.\u201d<\/p>\n<p><br \/>This automated routing of tickets gets service requests into the hands of the right people faster, which leads to quicker problem resolution.<\/p>\n<p>\u00a0<\/p>\n<p>\u201cIt has definitely increased our turnaround speed,\u201d Cabral says. \u201cWe used to average well over 1,000 tickets, maybe 1,500 tickets, that were constantly open. Now, we average maybe 700 to 800. So, we\u2019ve cut this number in half. That\u2019s significant.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74e014b3 e-flex e-con-boxed e-con e-child\" data-id=\"74e014b3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-46f3d9a e-flex e-con-boxed e-con e-child\" data-id=\"46f3d9a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e07fff2 elementor-widget elementor-widget-heading\" data-id=\"2e07fff2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Decreased<span class=\"color-lightblue\"> Open <\/span>Tickets<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ebfc9b3 elementor-widget elementor-widget-text-editor\" data-id=\"6ebfc9b3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Improved triage and workflow decreased resolution time leading to reduced open ticket volume and improved customer satisfaction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-488ec7c6 e-flex e-con-boxed e-con e-child\" data-id=\"488ec7c6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cb04da8 elementor-widget elementor-widget-heading\" data-id=\"1cb04da8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Improved Project Visibility<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56dafcca elementor-widget elementor-widget-text-editor\" data-id=\"56dafcca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>TeamDynamix supports not only IT and enterprise service management but also project portfolio management (PPM), something that Self Regional\u2019s old ticketing system couldn\u2019t do. \u201cWe were managing projects across various systems before,\u201d Cabral says. As a result, leaders didn\u2019t have full visibility into the scope of work that each team member was involved in.<br \/>\u201cWe have over 70 projects we\u2019re tracking in TeamDynamix right now,\u201d she says. \u201cAlmost every single analyst has a hand in those projects.<\/p>\n<p>\u00a0<\/p>\n<p>We have to balance each employee\u2019s time between doing break-fix work, offering support and onboarding, and completing projects.\u201d Having an easy way to track and manage all of this activity in one platform \u201chas completely changed the game\u201d for IT managers and other organizational leaders, Cabral notes.<\/p>\n<p><br \/>She explains: \u201cBefore, there was no way for us to see how much time and effort was being put into projects by IT staff. Now, Operations recognizes how big of a role IT plays in every single project. If we\u2019re onboarding a location, that involves significant IT work. Even if it\u2019s something minor, like a department moving locations, that can also mean updating network IP addresses. There might be small things we can change pretty quickly, but we had no way of quantifying that work before.\u201d<\/p>\n<p><br \/>The system has bridged the gaps in communication, demonstrated the value that IT brings to the organization, and helped leaders manage expectations and allocate IT employees\u2019 time more effectively\u2014which Cabral describes as \u201cfantastic.\u201d \u201cWe have the visuals now,\u201d she says. \u201cWe have the project list, and we can show Operations: Here\u2019s our resource allocation for the next three months. Anybody in red, they\u2019re overscheduled, and we need to reassess things.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b863c84 e-flex e-con-boxed e-con e-child\" data-id=\"5b863c84\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3775232f testimonial-icon elementor-widget elementor-widget-heading\" data-id=\"3775232f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">TeamDynamix has definitely<span class=\"color-teal\"> met all of our expectations  <\/span> for what we needed.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-410527b e-con-full e-flex e-con e-child\" data-id=\"410527b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef16e73 elementor-widget elementor-widget-heading\" data-id=\"ef16e73\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Better Experience with TeamDynamix<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e521ff elementor-widget elementor-widget-text-editor\" data-id=\"7e521ff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Prior to TeamDynamix Self Regional was using a different ITSM tool that had been bought out by another ITSM company, \u201cWe were going to have to either reimplement what we had, or migrate to the company\u2019s other system,\u201d Cabral said. \u201cWe decided to look at other alternatives.\u201d<br \/>\u201cComparatively, TeamDynamix was very similar to what we were using and codeless with the functionality we would need as far as supporting our needs, but also had all these extra features like project management and integration and automation,\u201d she continued.<\/p>\n<p><br \/>Implementing TeamDynamix was a seamless experience as well, Cabral reports. \u201cI loved having a dedicated consultant,\u201d she observes. \u201cThe TeamDynamix team was incredibly helpful.\u201d<br \/>Standing up the portal was simple, she says, because \u201cif you were building out a form for TeamDynamix, you were building it out in the portal at the same time. We really didn\u2019t have many issues crop up. I was told our Phase One go-live was a \u2018nonevent,\u2019 which is very complimentary. And it\u2019s only gotten better.\u201d<\/p>\n<p><br \/>Cabral said for IT staff, it\u2019s easier for them to keep track of their tickets in TeamDynamix.<br \/>By switching to TeamDynamix for its IT service and project management, Self Regional Healthcare has been able to serve end-users more effectively, leading to a better overall user experience. This, in turn, will continue to fuel growth for the organization. \u201cTeamDynamix has definitely met all of our expectations for what we needed,\u201d Cabral concludes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5eec311f e-con-full e-flex e-con e-child\" data-id=\"5eec311f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e85030f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6e85030f\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f1cc5f4 e-con-full e-flex e-con e-child\" data-id=\"f1cc5f4\" 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.elementor-heading-title{font-size:16px;line-height:21.6px;}.elementor-73 .elementor-element.elementor-element-ec5b247 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-795a213 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-0e805f8 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-4cc93bf .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-15457b6 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}}@media(max-width:767px){.elementor-73 .elementor-element.elementor-element-8c4d7a5{--min-height:176px;}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-73 .elementor-element.elementor-element-6ed6b1b .elementor-heading-title{font-size:16px;line-height:21.6px;}.elementor-73 .elementor-element.elementor-element-ec5b247 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-795a213 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-0e805f8 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-4cc93bf .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-15457b6 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}}@media(min-width:768px){.elementor-73 .elementor-element.elementor-element-8c4d7a5{--width:100%;}}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"73\" class=\"elementor elementor-73 swiper-slide e-loop-item e-loop-item-12516 post-12516 client-story type-client-story status-publish has-post-thumbnail hentry category-customer-stories industry-public-sector product-area-enterprise-service-management product-area-integration-automation-ipaas product-area-it-service-management topic-automating-enterprise-workflows topic-going-beyond-it-with-esm topic-optimizing-the-it-service-desk topic-reducing-administrative-burden topic-supercharging-itsm-with-automation\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-5e10aa4 TeamDynamix-featuredCard e-flex e-con-boxed e-con e-parent\" data-id=\"5e10aa4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-8c4d7a5 e-con-full e-flex e-con e-child\" data-id=\"8c4d7a5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/doing-more-with-less-how-the-city-of-fort-myers-turned-budget-cuts-into-a-modernization-win\/\">\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-aa4197f e-flex e-con-boxed e-con e-child\" data-id=\"aa4197f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe9bb8b elementor-widget elementor-widget-text-editor\" data-id=\"fe9bb8b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span>Customer Story<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed6b1b TeamDynamix-LoopPostTitle elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"6ed6b1b\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/doing-more-with-less-how-the-city-of-fort-myers-turned-budget-cuts-into-a-modernization-win\/\">Doing More with Less: How the City of Fort Myers Turned Budget Cuts Into a Modernization Win<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15457b6 btn-tertiary  btn16 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"15457b6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/doing-more-with-less-how-the-city-of-fort-myers-turned-budget-cuts-into-a-modernization-win\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\"><path d=\"m4.666 11.833 6.666-6.666M4.666 5.167h6.666v6.666\" stroke=\"#067471\" stroke-width=\"1.333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read The Story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<style id=\"loop-dynamic-73\">.e-loop-item-12448 .elementor-element.elementor-element-8c4d7a5:not(.elementor-motion-effects-element-type-background), .e-loop-item-12448 .elementor-element.elementor-element-8c4d7a5 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2026\/01\/San-Joaquin-County-ITSM-Transformation.jpg\");}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"73\" class=\"elementor elementor-73 swiper-slide e-loop-item e-loop-item-12448 post-12448 client-story type-client-story status-publish has-post-thumbnail hentry category-customer-stories industry-public-sector product-area-enterprise-service-management product-area-integration-automation-ipaas product-area-it-service-management topic-automating-enterprise-workflows topic-going-beyond-it-with-esm topic-optimizing-the-it-service-desk topic-supercharging-itsm-with-automation topic-tickets-projects-together\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-5e10aa4 TeamDynamix-featuredCard e-flex e-con-boxed e-con e-parent\" data-id=\"5e10aa4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-8c4d7a5 e-con-full e-flex e-con e-child\" data-id=\"8c4d7a5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/san-joaquin-countys-it-evolution-from-humble-beginnings-to-a-technology-powerhouse\/\">\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-aa4197f e-flex e-con-boxed e-con e-child\" data-id=\"aa4197f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe9bb8b elementor-widget elementor-widget-text-editor\" data-id=\"fe9bb8b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span>Customer Story<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed6b1b TeamDynamix-LoopPostTitle elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"6ed6b1b\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/san-joaquin-countys-it-evolution-from-humble-beginnings-to-a-technology-powerhouse\/\">San Joaquin County\u2019s IT Evolution: From Humble Beginnings to a Technology Powerhouse<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15457b6 btn-tertiary  btn16 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"15457b6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/san-joaquin-countys-it-evolution-from-humble-beginnings-to-a-technology-powerhouse\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\"><path d=\"m4.666 11.833 6.666-6.666M4.666 5.167h6.666v6.666\" stroke=\"#067471\" stroke-width=\"1.333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read The Story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<style id=\"loop-dynamic-73\">.e-loop-item-12446 .elementor-element.elementor-element-8c4d7a5:not(.elementor-motion-effects-element-type-background), .e-loop-item-12446 .elementor-element.elementor-element-8c4d7a5 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2026\/01\/City-of-Worcester-Unified-ITSM.jpg\");}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"73\" class=\"elementor elementor-73 swiper-slide e-loop-item e-loop-item-12446 post-12446 client-story type-client-story status-publish has-post-thumbnail hentry category-customer-stories industry-public-sector product-area-it-service-management product-area-project-portfolio-management topic-going-beyond-it-with-esm topic-optimizing-the-it-service-desk topic-tickets-projects-together\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-5e10aa4 TeamDynamix-featuredCard e-flex e-con-boxed e-con e-parent\" data-id=\"5e10aa4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-8c4d7a5 e-con-full e-flex e-con e-child\" data-id=\"8c4d7a5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/the-city-of-worcesters-leap-from-basic-ticketing-to-itsm-maturity\/\">\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-aa4197f e-flex e-con-boxed e-con e-child\" data-id=\"aa4197f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe9bb8b elementor-widget elementor-widget-text-editor\" data-id=\"fe9bb8b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span>Customer Story<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed6b1b TeamDynamix-LoopPostTitle elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"6ed6b1b\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/the-city-of-worcesters-leap-from-basic-ticketing-to-itsm-maturity\/\">The City of Worcester&#8217;s Leap: From Basic Ticketing to ITSM Maturity<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15457b6 btn-tertiary  btn16 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"15457b6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/the-city-of-worcesters-leap-from-basic-ticketing-to-itsm-maturity\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\"><path d=\"m4.666 11.833 6.666-6.666M4.666 5.167h6.666v6.666\" stroke=\"#067471\" stroke-width=\"1.333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read The Story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<style id=\"loop-dynamic-73\">.e-loop-item-12421 .elementor-element.elementor-element-8c4d7a5:not(.elementor-motion-effects-element-type-background), .e-loop-item-12421 .elementor-element.elementor-element-8c4d7a5 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/12\/WestEd-Automate-Enterprise-Service-Delivery.jpg\");}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"73\" class=\"elementor elementor-73 swiper-slide e-loop-item e-loop-item-12421 post-12421 client-story type-client-story status-publish has-post-thumbnail hentry category-customer-stories product-area-it-service-management topic-going-beyond-it-with-esm topic-optimizing-the-it-service-desk topic-supercharging-itsm-with-automation\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-5e10aa4 TeamDynamix-featuredCard e-flex e-con-boxed e-con e-parent\" data-id=\"5e10aa4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-8c4d7a5 e-con-full e-flex e-con e-child\" data-id=\"8c4d7a5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/wested-automates-enterprise-service-delivery-improving-efficiency-and-user-satisfaction\/\">\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-aa4197f e-flex e-con-boxed e-con e-child\" data-id=\"aa4197f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe9bb8b elementor-widget elementor-widget-text-editor\" data-id=\"fe9bb8b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span>Customer Story<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed6b1b TeamDynamix-LoopPostTitle elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"6ed6b1b\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/wested-automates-enterprise-service-delivery-improving-efficiency-and-user-satisfaction\/\">WestEd Automates Enterprise Service Delivery, Improving Efficiency and User Satisfaction<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15457b6 btn-tertiary  btn16 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"15457b6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/wested-automates-enterprise-service-delivery-improving-efficiency-and-user-satisfaction\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\"><path d=\"m4.666 11.833 6.666-6.666M4.666 5.167h6.666v6.666\" stroke=\"#067471\" stroke-width=\"1.333\" 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