{"id":11607,"date":"2024-12-04T15:05:34","date_gmt":"2024-12-04T15:05:34","guid":{"rendered":"https:\/\/www.{{ site_settings.domain }}\/?post_type=client-story&#038;p=11607"},"modified":"2025-11-12T20:55:18","modified_gmt":"2025-11-12T20:55:18","slug":"engineering-firm-improves-it-maturity-with-no-code-itsm","status":"publish","type":"client-story","link":"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/engineering-firm-improves-it-maturity-with-no-code-itsm\/","title":{"rendered":"Engineering Firm Improves IT Maturity with No-Code ITSM"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"11607\" class=\"elementor elementor-11607\" data-elementor-post-type=\"client-story\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4743d521 e-flex e-con-boxed e-con e-parent\" data-id=\"4743d521\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2cbbdb90 e-con-full e-flex e-con e-child\" data-id=\"2cbbdb90\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-617d55d7 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"617d55d7\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-chevron-left\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Back to Resources<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61ff5ab9 e-flex e-con-boxed e-con e-parent\" data-id=\"61ff5ab9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-17d78c09 e-flex e-con-boxed e-con e-child\" data-id=\"17d78c09\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6c7c4b75 e-flex e-con-boxed e-con e-child\" data-id=\"6c7c4b75\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75a9ffa1 breadcrumb-btn elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"75a9ffa1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Resources<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c54a5cb breadcrumb-btn elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"7c54a5cb\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/?ucterms=category~customer-stories\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Customer Stories<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-154d42f elementor-widget elementor-widget-text-editor\" data-id=\"154d42f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEngineering Firm Improves IT Maturity with No-Code ITSM\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d3e5cd1 e-flex e-con-boxed e-con e-child\" data-id=\"1d3e5cd1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-585f5dd3 e-con-full e-flex e-con e-child\" data-id=\"585f5dd3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bba55fa elementor-hidden-desktop elementor-hidden-laptop elementor-widget elementor-widget-image\" data-id=\"7bba55fa\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"201\" height=\"36\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Logo-3.svg\" class=\"attachment-large size-large wp-image-2528\" alt=\"TeamDynamix Solutions\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20e98e05 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"20e98e05\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Engineering Firm Improves IT Maturity with No-Code ITSM<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d346e30 e-con-full e-flex e-con e-child\" data-id=\"3d346e30\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66f2de2 TeamDynamix-clientStoryHeroImg elementor-widget elementor-widget-image\" data-id=\"66f2de2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"850\" height=\"478\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/12\/Kleinfelder-Improved-ITSM.jpg\" class=\"attachment-full size-full wp-image-11608\" alt=\"Kleinfelder Improved ITSM, no code-ITSM\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/12\/Kleinfelder-Improved-ITSM.jpg 850w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/12\/Kleinfelder-Improved-ITSM-300x169.jpg 300w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/12\/Kleinfelder-Improved-ITSM-768x432.jpg 768w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b1e201b elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"4b1e201b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"201\" height=\"36\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Logo-3.svg\" class=\"attachment-large size-large wp-image-2528\" alt=\"TeamDynamix Solutions\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27a4e9b1 e-flex e-con-boxed e-con e-parent\" data-id=\"27a4e9b1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3bb1f0f4 e-con-full e-flex e-con e-child\" data-id=\"3bb1f0f4\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3bb52074 e-con-full e-flex e-con e-child\" data-id=\"3bb52074\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d1ffffc e-con-full e-flex e-con e-child\" data-id=\"d1ffffc\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd1ce5e elementor-widget-container-flex elementor-widget elementor-widget-image\" data-id=\"cd1ce5e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/02\/icon-3.svg\" class=\"attachment-full size-full wp-image-309\" alt=\"TeamDynamix Icon Hex\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7750f7 elementor-widget elementor-widget-heading\" data-id=\"a7750f7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"color-teal\">Reduced<\/span> Admin Drain<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f29b952 elementor-widget elementor-widget-text-editor\" data-id=\"3f29b952\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Before TeamDynamix, IT technicians at Kleinfelder couldn&#8217;t appropriately route tickets which meant there were sometimes up to 3 different technicians working on the same ticket simultaneously.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d53c595 e-con-full e-flex e-con e-child\" data-id=\"2d53c595\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-426edc3d e-con-full e-flex e-con e-child\" data-id=\"426edc3d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2a7778 elementor-widget-container-flex elementor-widget elementor-widget-image\" data-id=\"b2a7778\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/02\/icon-3.svg\" class=\"attachment-full size-full wp-image-309\" alt=\"TeamDynamix Icon Hex\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3af9c0dc elementor-widget elementor-widget-heading\" data-id=\"3af9c0dc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"color-teal\">Better<\/span>, Faster Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6a14c5 elementor-widget elementor-widget-text-editor\" data-id=\"d6a14c5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With automations in place, tickets route automatically to the right technician resulting in a faster response, better service and improved communication between the different tiers of IT support within the organization.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-679b47b6 e-con-full e-flex e-con e-child\" data-id=\"679b47b6\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3aace4b5 e-con-full e-flex e-con e-child\" data-id=\"3aace4b5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1bdae246 elementor-widget-container-flex elementor-widget elementor-widget-image\" data-id=\"1bdae246\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/02\/icon-3.svg\" class=\"attachment-full size-full wp-image-309\" alt=\"TeamDynamix Icon Hex\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ef0e168 elementor-widget elementor-widget-heading\" data-id=\"7ef0e168\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"color-teal\">Improved<\/span> Reporting<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-659a35c4 elementor-widget elementor-widget-text-editor\" data-id=\"659a35c4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With better reporting in place, Kleinfelder&#8217;s IT department can now conduct root cause analysis allowing the team to get out in front of potential issues and preventing them from happening in the first place.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a911b7 elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"3a911b7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7ab6ed1 e-con-full e-flex e-con e-child\" 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elementor-share-buttons--view-icon elementor-share-buttons--skin-minimal elementor-share-buttons--color-custom blogInner_socialShare elementor-share-buttons--shape-square elementor-grid-0 elementor-widget elementor-widget-share-buttons\" data-id=\"936fa27\" data-element_type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Share on facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_twitter\" role=\"button\" tabindex=\"0\" aria-label=\"Share on twitter\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-twitter\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M459.37 151.716c.325 4.548.325 9.097.325 13.645 0 138.72-105.583 298.558-298.558 298.558-59.452 0-114.68-17.219-161.137-47.106 8.447.974 16.568 1.299 25.34 1.299 49.055 0 94.213-16.568 130.274-44.832-46.132-.975-84.792-31.188-98.112-72.772 6.498.974 12.995 1.624 19.818 1.624 9.421 0 18.843-1.3 27.614-3.573-48.081-9.747-84.143-51.98-84.143-102.985v-1.299c13.969 7.797 30.214 12.67 47.431 13.319-28.264-18.843-46.781-51.005-46.781-87.391 0-19.492 5.197-37.36 14.294-52.954 51.655 63.675 129.3 105.258 216.365 109.807-1.624-7.797-2.599-15.918-2.599-24.04 0-57.828 46.782-104.934 104.934-104.934 30.213 0 57.502 12.67 76.67 33.137 23.715-4.548 46.456-13.32 66.599-25.34-7.798 24.366-24.366 44.833-46.132 57.827 21.117-2.273 41.584-8.122 60.426-16.243-14.292 20.791-32.161 39.308-52.628 54.253z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Share on linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-34922ffe e-flex e-con-boxed e-con e-parent\" data-id=\"34922ffe\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-19fd9403 e-con-full e-flex e-con e-child\" data-id=\"19fd9403\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-36cd0eee sticky top-80 e-flex e-con-boxed e-con e-child\" data-id=\"36cd0eee\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-734e71b2 e-flex e-con-boxed e-con e-child\" data-id=\"734e71b2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55e5cc91 elementor-toc--content-ellipsis elementor-widget elementor-widget-table-of-contents\" data-id=\"55e5cc91\" data-element_type=\"widget\" data-settings=\"{&quot;container&quot;:&quot;#cs-content&quot;,&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;headings_by_tags&quot;:[&quot;h2&quot;,&quot;h3&quot;],&quot;icon&quot;:{&quot;value&quot;:&quot;fas fa-arrow-right&quot;,&quot;library&quot;:&quot;fa-solid&quot;,&quot;rendered_tag&quot;:&quot;&lt;svg class=\\&quot;e-font-icon-svg e-fas-arrow-right\\&quot; viewBox=\\&quot;0 0 448 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;},&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-toc__55e5cc91\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69ad28f8 e-flex e-con-boxed e-con e-child\" data-id=\"69ad28f8\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20102282 elementor-widget elementor-widget-heading\" data-id=\"20102282\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u201cInvest in a platform that\u2019s<span class=\"color-teal\"> designed to do what you need it to do.<\/span>\u201d<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d976dbc elementor-widget elementor-widget-text-editor\" data-id=\"5d976dbc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Industry:<\/strong> Services<br \/><strong>End-users:<\/strong> 3,000<br \/><strong>Previous System:<\/strong> ServiceNow<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7969254d elementor-widget elementor-widget-button\" data-id=\"7969254d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-arrow-up-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Sales<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35448917 e-con-full e-flex e-con e-child\" data-id=\"35448917\" data-element_type=\"container\" id=\"cs-content\">\n\t\t<div class=\"elementor-element elementor-element-50d9d0f8 elementor-hidden-desktop elementor-hidden-laptop e-flex e-con-boxed e-con e-child\" data-id=\"50d9d0f8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c813e94 elementor-hidden-desktop elementor-hidden-laptop e-flex e-con-boxed e-con e-child\" data-id=\"c813e94\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-596cd1e e-con-full e-flex e-con e-child\" data-id=\"596cd1e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78891c02 elementor-share-buttons--view-icon elementor-share-buttons--skin-minimal elementor-share-buttons--color-custom blogInner_socialShare elementor-share-buttons--shape-square elementor-grid-0 elementor-widget elementor-widget-share-buttons\" data-id=\"78891c02\" data-element_type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Share on facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_twitter\" role=\"button\" tabindex=\"0\" aria-label=\"Share on twitter\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-twitter\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M459.37 151.716c.325 4.548.325 9.097.325 13.645 0 138.72-105.583 298.558-298.558 298.558-59.452 0-114.68-17.219-161.137-47.106 8.447.974 16.568 1.299 25.34 1.299 49.055 0 94.213-16.568 130.274-44.832-46.132-.975-84.792-31.188-98.112-72.772 6.498.974 12.995 1.624 19.818 1.624 9.421 0 18.843-1.3 27.614-3.573-48.081-9.747-84.143-51.98-84.143-102.985v-1.299c13.969 7.797 30.214 12.67 47.431 13.319-28.264-18.843-46.781-51.005-46.781-87.391 0-19.492 5.197-37.36 14.294-52.954 51.655 63.675 129.3 105.258 216.365 109.807-1.624-7.797-2.599-15.918-2.599-24.04 0-57.828 46.782-104.934 104.934-104.934 30.213 0 57.502 12.67 76.67 33.137 23.715-4.548 46.456-13.32 66.599-25.34-7.798 24.366-24.366 44.833-46.132 57.827 21.117-2.273 41.584-8.122 60.426-16.243-14.292 20.791-32.161 39.308-52.628 54.253z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Share on linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b6cda7d e-flex e-con-boxed e-con e-child\" data-id=\"2b6cda7d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eec3539 elementor-widget elementor-widget-heading\" data-id=\"eec3539\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Limitations Lead to Search <br>for New ITSM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d1cd99f elementor-widget elementor-widget-text-editor\" data-id=\"7d1cd99f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Uptime is critical for an IT-dependent business like an engineering consulting firm. Employees need a fast response to their service requests and fewer IT problems overall, or the bottom line suffers.<\/p><p>\u00a0<\/p><p>Founded in 1961 and headquartered in San Diego, CA, Kleinfelder is a leading engineering, design, construction management, construction materials inspection and testing, and environmental professional services firm.\u00a0Kleinfelder employs more than 3,000 professionals and operates from over 100 office locations in the United States, Canada and Australia.<\/p><p>\u00a0<\/p><p>Using the no-code <a href=\"https:\/\/www.{{ site_settings.domain }}\/\">TeamDynamix<\/a> platform for <a href=\"https:\/\/www.{{ site_settings.domain }}\/products\/itsm\/\">ITSM<\/a> and <a href=\"https:\/\/www.{{ site_settings.domain }}\/products\/esm\/\">Enterprise Service Management<\/a>, Kleinfelder has been able to streamline its IT operations and provide better, faster service. This easy-to-use, highly configurable platform has enabled the company to level up its IT service, shifting to more of a self-service model and freeing up IT employees to be more strategic.<\/p><p>\u00a0<\/p><p>As a result, IT staff are able to resolve issues quickly and efficiently, while also identifying the root cause of problems\u2014increasing IT uptime and boosting employee productivity for the company overall.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51b25582 e-flex e-con-boxed e-con e-child\" data-id=\"51b25582\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74dc31d3 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"74dc31d3\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a7923fb e-flex e-con-boxed e-con e-child\" data-id=\"6a7923fb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b37629f elementor-widget elementor-widget-heading\" data-id=\"3b37629f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Outcomes<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22bcbebc elementor-widget elementor-widget-text-editor\" data-id=\"22bcbebc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p><ul class=\"wp-block-list\"><li><strong>Automation<\/strong> reducing resource drain.<\/li><li><strong>Increased transparency<\/strong> for better root cause analysis.<\/li><li><strong>Improved reporting\u00a0<\/strong>for SLA tracking resulting in faster responses and better service.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e3c8ad2 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1e3c8ad2\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a1cd7d2 e-flex e-con-boxed e-con e-child\" data-id=\"5a1cd7d2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23fc7a30 elementor-widget elementor-widget-heading\" data-id=\"23fc7a30\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customized, Automated Workflows<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-469adc7f elementor-widget elementor-widget-text-editor\" data-id=\"469adc7f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Prior to moving to TeamDynamix, the software that Kleinfelder was using to manage IT service had limited functionality and could not be adapted to meet the company\u2019s specific needs.<\/p><p>\u00a0<\/p><p>Moving to TeamDynamix has allowed Kleinfelder to develop automated workflows that are tailored to its circumstances using a simple, no-code process. For instance, the company\u2019s IT team has been able to define the unique services they provide, allowing them to route support tickets automatically to the correct team member for a quicker response.<\/p><p>\u00a0<\/p><p>\u201cThe ability to configure complex workflows is a great improvement,\u201d says Lorne Pearl, IT Service and Support Manager for Kleinfelder. \u201cWe\u2019re able to provide a much better user experience.\u201d<\/p><p>\u00a0<\/p><p>\u00a0\u201cWe have an email inbox that\u2019s monitored automatically by TeamDynamix,\u201d Pearl explains. \u201cBased on the words in the subject line, those emails can be sent to the appropriate group without having to go through Tier 1 and then Tier 2 support.\u201d<\/p><p>\u00a0<\/p><p>\u201cWe no longer have three different technicians looking at the same problem,\u201d adds ITIL Process Manager Michael Smith. \u201cInstead, we can skip the first two and get it right to the person who\u2019s responsible for resolving the issue in the end.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76024271 e-con-full e-flex e-con e-child\" data-id=\"76024271\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-57f1273d e-con-full e-flex e-con e-child\" data-id=\"57f1273d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fef93b0 overlay-blend elementor-widget elementor-widget-image\" data-id=\"4fef93b0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"413\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/09\/Transforming-IT-with-ESM.jpg\" class=\"attachment-large size-large wp-image-11537\" alt=\"ITSM tools are Transforming IT with ESM\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/09\/Transforming-IT-with-ESM.jpg 680w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/09\/Transforming-IT-with-ESM-300x182.jpg 300w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f922e94 e-flex e-con-boxed e-con e-child\" data-id=\"7f922e94\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5171aed7 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5171aed7\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-616354e8 testimonial-icon elementor-widget elementor-widget-heading\" data-id=\"616354e8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">One of the biggest selling points of the software is that it <span class=\"color-teal\"> feels like it was made by someone who has done the job before<\/span>.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c8d7d52 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2c8d7d52\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-728b4d8b e-flex e-con-boxed e-con e-child\" data-id=\"728b4d8b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c263709 elementor-widget elementor-widget-heading\" data-id=\"c263709\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Better Insight and Reporting<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e4ca4ce elementor-widget elementor-widget-text-editor\" data-id=\"2e4ca4ce\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aside from faster response times and an improved user experience, being able to develop customized attributes and workflows has led to better reporting, giving Kleinfelder\u2019s IT team more insight into their IT operations.<\/p><p>\u00a0<\/p><p>\u201cWhen we do new computer setups, we have an attribute that defines whether it\u2019s for a new employee, a lease swap or other,\u201d Pearl explains. \u201cHaving that flexibility has been great for tracking and reporting. In our old tool, we weren\u2019t able to create a report to say how many new employee computer setups were done, compared to lease swaps or hardware repairs. Now, we can get reporting like that.\u201d<\/p><p>\u00a0<\/p><p>By knowing what they do most often, IT managers can better identify where to focus their resources to bring the most value to the organization.<\/p><p>\u00a0<\/p><p>Using TeamDynamix has also improved teamwork and communication within IT. \u201cBefore, we were using email to communicate, and it was external to the support ticket,\u201d Pearl notes. \u201cNow, we can communicate right there within the ticket itself. With all of the information in one place, we have a full record of what\u2019s happening within an IT system. It allows for better troubleshooting.\u201d<\/p><p>\u00a0<\/p><p>\u201cIt\u2019s helped us to consolidate our communications,\u201d adds Smith. \u201cThere is no more searching your email from five years ago, trying to find a keyword to learn how you solved a particular issue.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55468c6 e-flex e-con-boxed e-con e-child\" data-id=\"55468c6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-30d2c53a e-flex e-con-boxed e-con e-child\" data-id=\"30d2c53a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-736d5aa6 elementor-widget elementor-widget-heading\" data-id=\"736d5aa6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">The Power of<span class=\"color-lightblue\"> Automation<\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f432c05 elementor-widget elementor-widget-text-editor\" data-id=\"3f432c05\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We\u2019re taking those repeated tasks, [automating them] and empowering the people in our organization to do it themselves. That allows our IT staff to look at bigger-picture items, such as finding new services we can provide\u2014because we actually have the time for those things now.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37c689b8 e-flex e-con-boxed e-con e-child\" data-id=\"37c689b8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5429c63 elementor-widget elementor-widget-heading\" data-id=\"5429c63\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conducting Root Cause Analysis<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ff92023 elementor-widget elementor-widget-text-editor\" data-id=\"6ff92023\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Having greater insight has enabled IT staff to be more strategic. For instance, it allows them to look for the root cause of problems that crop up repeatedly, so they can get out in front of potential issues. \u201cInstead of putting out fires,\u201d Pearl says, \u201cwe\u2019re building firewalls and preventing fires from starting in the first place.\u201d<\/p><p>\u00a0<\/p><p>In analyzing the data about the kinds of tickets they work on the most, IT managers can also look for ways to automate those routine tasks.<\/p><p>\u00a0<\/p><p>\u201cWe have people in our IT organization who can do scripting, and we\u2019re taking those repeated tasks, turning them into a script and empowering the people in our organization to do it themselves,\u201d Pearl says. \u201cThat allows our IT staff to look at bigger-picture items, such as finding new services we can provide\u2014because we actually have the time for those things now.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66f9075e elementor-widget elementor-widget-heading\" data-id=\"66f9075e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Moving Towards Greater IT Maturity<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d8a2de0 elementor-widget elementor-widget-text-editor\" data-id=\"5d8a2de0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Being more proactive in solving IT issues and strategic in the use of resources is just one way that TeamDynamix has helped Kleinfelder improve its IT maturity. The company\u2019s IT team is also building out a knowledge base within the platform to move toward more self-service.<\/p><p>\u00a0<\/p><p>They also recently completed a Health Check, in which they worked with TeamDynamix consultants to identify ways they could use the platform to further improve their IT processes and services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-767a0590 elementor-widget elementor-widget-heading\" data-id=\"767a0590\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Continuous Process Improvement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-396bac91 elementor-widget elementor-widget-text-editor\" data-id=\"396bac91\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pearl, Smith and their colleagues say they appreciate the platform\u2019s superior design and the ongoing best practice education they get from TeamDynamix staff.<\/p><p>\u00a0<\/p><p>\u201cOne of the biggest selling points of the software is that it feels like it was made by someone who has done the job before,\u201d Pearl says. \u201cEven little things, like being able to click on the service request number to get a quick copy of that so you can paste it anywhere, make the user experience better.\u201d<\/p><p>\u00a0<\/p><p>He notes that TeamDynamix consultants have been extremely helpful in advising them on how to get the most out of the platform.<\/p><p>\u00a0<\/p><p>\u201cThey know their stuff,\u201d he observes. \u201cYou ask them a question and they come back with an answer right away. Also, the user community is great. There is a culture of education that exists. Anyone who\u2019s using TeamDynamix wants to teach other people how to use it. I find that very welcoming.\u201d<\/p><p>\u00a0<\/p><p>Smith\u2019s advice for others who are looking to advance their IT maturity? \u201cLook at what you want to accomplish and pick a tool that\u2019s designed to do that. I\u2019ve seen so much work put into trying to get a product like Sharepoint to do the things that TeamDynamix does. The end product is never as good, regardless of whether you have developers or not.\u201d<\/p><p>\u00a0<\/p><p>He concludes: \u201cInvest in a platform that\u2019s designed to do what you need it to do.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45a5c123 e-flex e-con-boxed e-con e-child\" data-id=\"45a5c123\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1569e39e testimonial-icon elementor-widget elementor-widget-heading\" data-id=\"1569e39e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Instead of putting out fires, we\u2019re building firewalls and <span class=\"color-teal\">preventing fires from starting in the first place.<\/span> <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-25056f9e e-flex e-con-boxed e-con e-child\" data-id=\"25056f9e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a8d7c35 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5a8d7c35\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a6ce3d6 elementor-share-buttons--view-icon elementor-share-buttons--skin-minimal elementor-share-buttons--color-custom blogInner_socialShare elementor-share-buttons--shape-square elementor-grid-0 elementor-widget elementor-widget-share-buttons\" data-id=\"3a6ce3d6\" data-element_type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Share on facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_twitter\" role=\"button\" tabindex=\"0\" aria-label=\"Share on twitter\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-twitter\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M459.37 151.716c.325 4.548.325 9.097.325 13.645 0 138.72-105.583 298.558-298.558 298.558-59.452 0-114.68-17.219-161.137-47.106 8.447.974 16.568 1.299 25.34 1.299 49.055 0 94.213-16.568 130.274-44.832-46.132-.975-84.792-31.188-98.112-72.772 6.498.974 12.995 1.624 19.818 1.624 9.421 0 18.843-1.3 27.614-3.573-48.081-9.747-84.143-51.98-84.143-102.985v-1.299c13.969 7.797 30.214 12.67 47.431 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data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">More Customer Stories<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3304ac34 related-items-custom elementor-pagination-type-bullets elementor-arrows-position-inside elementor-pagination-position-outside elementor-widget elementor-widget-loop-carousel\" data-id=\"3304ac34\" data-element_type=\"widget\" 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);line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-0e805f8 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-4cc93bf .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-15457b6 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}}@media(max-width:1279px){.elementor-73 .elementor-element.elementor-element-8c4d7a5{--min-height:186.8px;}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-73 .elementor-element.elementor-element-6ed6b1b 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--e-global-typography-393031c-line-height );}}@media(max-width:767px){.elementor-73 .elementor-element.elementor-element-8c4d7a5{--min-height:176px;}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-73 .elementor-element.elementor-element-6ed6b1b .elementor-heading-title{font-size:16px;line-height:21.6px;}.elementor-73 .elementor-element.elementor-element-ec5b247 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-795a213 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-0e805f8 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-4cc93bf .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-15457b6 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}}@media(min-width:768px){.elementor-73 .elementor-element.elementor-element-8c4d7a5{--width:100%;}}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"73\" class=\"elementor elementor-73 swiper-slide e-loop-item e-loop-item-12516 post-12516 client-story type-client-story status-publish has-post-thumbnail hentry category-customer-stories industry-public-sector product-area-enterprise-service-management product-area-integration-automation-ipaas product-area-it-service-management topic-automating-enterprise-workflows topic-going-beyond-it-with-esm topic-optimizing-the-it-service-desk topic-reducing-administrative-burden topic-supercharging-itsm-with-automation\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-5e10aa4 TeamDynamix-featuredCard e-flex e-con-boxed e-con e-parent\" data-id=\"5e10aa4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-8c4d7a5 e-con-full e-flex e-con e-child\" data-id=\"8c4d7a5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/doing-more-with-less-how-the-city-of-fort-myers-turned-budget-cuts-into-a-modernization-win\/\">\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-aa4197f e-flex e-con-boxed e-con e-child\" data-id=\"aa4197f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe9bb8b elementor-widget elementor-widget-text-editor\" data-id=\"fe9bb8b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span>Customer Story<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed6b1b TeamDynamix-LoopPostTitle elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"6ed6b1b\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/doing-more-with-less-how-the-city-of-fort-myers-turned-budget-cuts-into-a-modernization-win\/\">Doing More with Less: How the City of Fort Myers Turned Budget Cuts Into a Modernization Win<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15457b6 btn-tertiary  btn16 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"15457b6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/doing-more-with-less-how-the-city-of-fort-myers-turned-budget-cuts-into-a-modernization-win\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\"><path d=\"m4.666 11.833 6.666-6.666M4.666 5.167h6.666v6.666\" stroke=\"#067471\" stroke-width=\"1.333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read The Story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<style id=\"loop-dynamic-73\">.e-loop-item-12448 .elementor-element.elementor-element-8c4d7a5:not(.elementor-motion-effects-element-type-background), .e-loop-item-12448 .elementor-element.elementor-element-8c4d7a5 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2026\/01\/San-Joaquin-County-ITSM-Transformation.jpg\");}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"73\" class=\"elementor elementor-73 swiper-slide e-loop-item e-loop-item-12448 post-12448 client-story type-client-story status-publish has-post-thumbnail hentry category-customer-stories industry-public-sector product-area-enterprise-service-management product-area-integration-automation-ipaas product-area-it-service-management topic-automating-enterprise-workflows topic-going-beyond-it-with-esm topic-optimizing-the-it-service-desk topic-supercharging-itsm-with-automation topic-tickets-projects-together\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-5e10aa4 TeamDynamix-featuredCard e-flex e-con-boxed e-con e-parent\" data-id=\"5e10aa4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-8c4d7a5 e-con-full e-flex e-con e-child\" data-id=\"8c4d7a5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/san-joaquin-countys-it-evolution-from-humble-beginnings-to-a-technology-powerhouse\/\">\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-aa4197f e-flex e-con-boxed e-con e-child\" data-id=\"aa4197f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe9bb8b elementor-widget elementor-widget-text-editor\" data-id=\"fe9bb8b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span>Customer Story<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed6b1b TeamDynamix-LoopPostTitle elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"6ed6b1b\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/san-joaquin-countys-it-evolution-from-humble-beginnings-to-a-technology-powerhouse\/\">San Joaquin County\u2019s IT Evolution: From Humble Beginnings to a Technology Powerhouse<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15457b6 btn-tertiary  btn16 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"15457b6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/san-joaquin-countys-it-evolution-from-humble-beginnings-to-a-technology-powerhouse\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\"><path d=\"m4.666 11.833 6.666-6.666M4.666 5.167h6.666v6.666\" stroke=\"#067471\" stroke-width=\"1.333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read The Story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<style id=\"loop-dynamic-73\">.e-loop-item-12446 .elementor-element.elementor-element-8c4d7a5:not(.elementor-motion-effects-element-type-background), .e-loop-item-12446 .elementor-element.elementor-element-8c4d7a5 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2026\/01\/City-of-Worcester-Unified-ITSM.jpg\");}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"73\" class=\"elementor elementor-73 swiper-slide e-loop-item e-loop-item-12446 post-12446 client-story type-client-story status-publish has-post-thumbnail hentry category-customer-stories industry-public-sector product-area-it-service-management product-area-project-portfolio-management topic-going-beyond-it-with-esm topic-optimizing-the-it-service-desk topic-tickets-projects-together\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-5e10aa4 TeamDynamix-featuredCard e-flex e-con-boxed e-con e-parent\" data-id=\"5e10aa4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-8c4d7a5 e-con-full e-flex e-con e-child\" data-id=\"8c4d7a5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/the-city-of-worcesters-leap-from-basic-ticketing-to-itsm-maturity\/\">\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-aa4197f e-flex e-con-boxed e-con e-child\" data-id=\"aa4197f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe9bb8b elementor-widget elementor-widget-text-editor\" data-id=\"fe9bb8b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span>Customer Story<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed6b1b TeamDynamix-LoopPostTitle elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"6ed6b1b\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/the-city-of-worcesters-leap-from-basic-ticketing-to-itsm-maturity\/\">The City of Worcester&#8217;s Leap: From Basic Ticketing to ITSM Maturity<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15457b6 btn-tertiary  btn16 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"15457b6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/the-city-of-worcesters-leap-from-basic-ticketing-to-itsm-maturity\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\"><path d=\"m4.666 11.833 6.666-6.666M4.666 5.167h6.666v6.666\" stroke=\"#067471\" stroke-width=\"1.333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read The Story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<style id=\"loop-dynamic-73\">.e-loop-item-12421 .elementor-element.elementor-element-8c4d7a5:not(.elementor-motion-effects-element-type-background), .e-loop-item-12421 .elementor-element.elementor-element-8c4d7a5 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/12\/WestEd-Automate-Enterprise-Service-Delivery.jpg\");}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"73\" class=\"elementor elementor-73 swiper-slide e-loop-item e-loop-item-12421 post-12421 client-story type-client-story status-publish has-post-thumbnail hentry category-customer-stories product-area-it-service-management topic-going-beyond-it-with-esm topic-optimizing-the-it-service-desk topic-supercharging-itsm-with-automation\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-5e10aa4 TeamDynamix-featuredCard e-flex e-con-boxed e-con e-parent\" data-id=\"5e10aa4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-8c4d7a5 e-con-full e-flex e-con e-child\" data-id=\"8c4d7a5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/wested-automates-enterprise-service-delivery-improving-efficiency-and-user-satisfaction\/\">\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-aa4197f e-flex e-con-boxed e-con e-child\" data-id=\"aa4197f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe9bb8b elementor-widget elementor-widget-text-editor\" data-id=\"fe9bb8b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span>Customer Story<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed6b1b TeamDynamix-LoopPostTitle elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"6ed6b1b\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/wested-automates-enterprise-service-delivery-improving-efficiency-and-user-satisfaction\/\">WestEd Automates Enterprise Service Delivery, Improving Efficiency and User 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stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read The Story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<div 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