{"id":11664,"date":"2025-01-22T22:27:15","date_gmt":"2025-01-22T22:27:15","guid":{"rendered":"https:\/\/www.{{ site_settings.domain }}\/?post_type=client-story&#038;p=11664"},"modified":"2025-07-07T15:33:22","modified_gmt":"2025-07-07T15:33:22","slug":"a-health-professions-university-adopts-conversational-ai-with-automation-to-enhance-self-service-reduce-drain-on-it-helpdesk","status":"publish","type":"client-story","link":"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/a-health-professions-university-adopts-conversational-ai-with-automation-to-enhance-self-service-reduce-drain-on-it-helpdesk\/","title":{"rendered":"A Health Professions University Adopts Conversational AI with Automation to Enhance Self-Service, Reduce Drain on IT Helpdesk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"11664\" class=\"elementor elementor-11664\" data-elementor-post-type=\"client-story\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39c113e5 e-flex e-con-boxed e-con e-parent\" data-id=\"39c113e5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3bd4fd04 e-con-full e-flex e-con e-child\" data-id=\"3bd4fd04\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d017bd4 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"4d017bd4\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-chevron-left\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Back to Resources<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c87e0f e-flex e-con-boxed e-con e-parent\" data-id=\"1c87e0f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1b41547e e-flex e-con-boxed e-con e-child\" data-id=\"1b41547e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-40ecbc92 e-flex e-con-boxed e-con e-child\" data-id=\"40ecbc92\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37d53d02 breadcrumb-btn elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"37d53d02\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Resources<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-331a5378 breadcrumb-btn elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"331a5378\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/?ucterms=category~customer-stories\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Customer Stories<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-204a7aea elementor-widget elementor-widget-text-editor\" data-id=\"204a7aea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tA Health Professions University Adopts Conversational AI with Automation to Enhance Self-Service, Reduce Drain on IT Helpdesk\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-148b527f e-flex e-con-boxed e-con e-child\" data-id=\"148b527f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-36453b02 e-con-full e-flex e-con e-child\" data-id=\"36453b02\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35dc131d elementor-hidden-desktop elementor-hidden-laptop elementor-widget elementor-widget-image\" data-id=\"35dc131d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"201\" height=\"36\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Logo-3.svg\" class=\"attachment-large size-large wp-image-2528\" alt=\"TeamDynamix Solutions\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30d41b02 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"30d41b02\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Enhancing Self-Service and Reducing Drain on the IT Helpdesk with Conversational AI<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e1656ad e-con-full e-flex e-con e-child\" data-id=\"e1656ad\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f724fa7 TeamDynamix-clientStoryHeroImg elementor-widget elementor-widget-image\" data-id=\"5f724fa7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"850\" height=\"453\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/01\/Conversational-AI-Chat-WesternU.jpg\" class=\"attachment-full size-full wp-image-11667\" alt=\"Conversational AI Chat WesternU\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/01\/Conversational-AI-Chat-WesternU.jpg 850w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/01\/Conversational-AI-Chat-WesternU-300x160.jpg 300w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/01\/Conversational-AI-Chat-WesternU-768x409.jpg 768w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-135705a6 e-flex e-con-boxed e-con e-parent\" data-id=\"135705a6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3d34b831 e-con-full e-flex e-con e-child\" data-id=\"3d34b831\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4e900519 e-con-full e-flex e-con e-child\" data-id=\"4e900519\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15f0debd elementor-widget-container-flex elementor-widget elementor-widget-image\" data-id=\"15f0debd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/02\/icon-3.svg\" class=\"attachment-full size-full wp-image-309\" alt=\"TeamDynamix Icon Hex\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12c5ece1 elementor-widget elementor-widget-heading\" data-id=\"12c5ece1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"color-teal\">Quickly<\/span> Deployed AI Chat<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62758257 elementor-widget elementor-widget-text-editor\" data-id=\"62758257\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With TeamDynamix Conversational AI, WesternU had a seamless implementation and tied the chatbot into its existing automation platform enabling end users to take action from the chat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-825913 e-con-full e-flex e-con e-child\" data-id=\"825913\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7bd1dfa2 e-con-full e-flex e-con e-child\" data-id=\"7bd1dfa2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e0a6355 elementor-widget-container-flex elementor-widget elementor-widget-image\" data-id=\"5e0a6355\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/02\/icon-3.svg\" class=\"attachment-full size-full wp-image-309\" alt=\"TeamDynamix Icon Hex\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-438c6334 elementor-widget elementor-widget-heading\" data-id=\"438c6334\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"color-teal\">Reduced<\/span> Drain on IT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ec9f082 elementor-widget elementor-widget-text-editor\" data-id=\"5ec9f082\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>WesternU estimates the conversational AI chatbot can now handle at least 20 percent of the questions coming into tech support &#8211; freeing up IT staff to work on more strategic projects.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ca9f372 e-con-full e-flex e-con e-child\" data-id=\"6ca9f372\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-793fa2e2 e-con-full e-flex e-con e-child\" data-id=\"793fa2e2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fff7985 elementor-widget-container-flex elementor-widget elementor-widget-image\" data-id=\"fff7985\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/02\/icon-3.svg\" class=\"attachment-full size-full wp-image-309\" alt=\"TeamDynamix Icon Hex\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57ecc5e9 elementor-widget elementor-widget-heading\" data-id=\"57ecc5e9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"color-teal\">Enhanced<\/span> Self-Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71260921 elementor-widget elementor-widget-text-editor\" data-id=\"71260921\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>By building out integrations and automations within the chatbot, WesternU has a versatile chatbot that brings significant value to end users and empowers better IT self-service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-db2f499 elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"db2f499\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2276a54 e-con-full e-flex e-con e-child\" data-id=\"2276a54\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cd1cd8 elementor-align-left btn-tertiary elementor-widget elementor-widget-button\" data-id=\"3cd1cd8\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/resources.{{ site_settings.domain }}\/l\/141641\/2025-07-02\/c3b9df\/141641\/1751477113b0QoPYWI\/TeamDynamix_Case_Study_Western_University_of_Health_Sciences_CAI.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"m13.85 4.94-3.28-3.3-.35-.14H2.5L2 2v5.5h1v-5h6V6l.5.5H13v1h1V5.3l-.15-.36zM10 5.5v-3l3 3h-3zm-7.5 3L2 9v6l.5.5h11l.5-.5V9l-.5-.5h-11zm10.5 5v1H3v-5h10v4zm-8-1h-.32v1H4v-3h1.06c.75 0 1.13.36 1.13 1a.94.94 0 0 1-.32.72 1.33 1.33 0 0 1-.87.28zm-.06-1.45h-.26v.93h.26c.36 0 .54-.16.54-.47 0-.31-.18-.46-.54-.46zM9 13.08a1.48 1.48 0 0 0 .44-1.12c0-1-.53-1.46-1.6-1.46H6.78v3h1.06A1.6 1.6 0 0 0 9 13.08zm-1.55-.13v-1.9h.33a.941.941 0 0 1 .7.25.91.91 0 0 1 .25.67 1 1 0 0 1-.25.72.939.939 0 0 1-.69.26h-.34zm4.45-.61h-.97v1.16h-.68v-3h1.74v.55h-1.06v.74h.97v.55z\" fill=\"#09A6A2\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60b46af e-con-full e-flex e-con e-child\" data-id=\"60b46af\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab58c3e elementor-share-buttons--view-icon elementor-share-buttons--skin-minimal elementor-share-buttons--color-custom blogInner_socialShare elementor-share-buttons--shape-square elementor-grid-0 elementor-widget elementor-widget-share-buttons\" data-id=\"ab58c3e\" data-element_type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Share on facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_twitter\" role=\"button\" tabindex=\"0\" aria-label=\"Share on twitter\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-twitter\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M459.37 151.716c.325 4.548.325 9.097.325 13.645 0 138.72-105.583 298.558-298.558 298.558-59.452 0-114.68-17.219-161.137-47.106 8.447.974 16.568 1.299 25.34 1.299 49.055 0 94.213-16.568 130.274-44.832-46.132-.975-84.792-31.188-98.112-72.772 6.498.974 12.995 1.624 19.818 1.624 9.421 0 18.843-1.3 27.614-3.573-48.081-9.747-84.143-51.98-84.143-102.985v-1.299c13.969 7.797 30.214 12.67 47.431 13.319-28.264-18.843-46.781-51.005-46.781-87.391 0-19.492 5.197-37.36 14.294-52.954 51.655 63.675 129.3 105.258 216.365 109.807-1.624-7.797-2.599-15.918-2.599-24.04 0-57.828 46.782-104.934 104.934-104.934 30.213 0 57.502 12.67 76.67 33.137 23.715-4.548 46.456-13.32 66.599-25.34-7.798 24.366-24.366 44.833-46.132 57.827 21.117-2.273 41.584-8.122 60.426-16.243-14.292 20.791-32.161 39.308-52.628 54.253z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Share on linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41532413 e-flex e-con-boxed e-con e-parent\" data-id=\"41532413\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-25c3784d e-con-full e-flex e-con e-child\" data-id=\"25c3784d\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-71873af4 sticky top-80 e-flex e-con-boxed e-con e-child\" data-id=\"71873af4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-27cb3f5e e-flex e-con-boxed e-con e-child\" data-id=\"27cb3f5e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ade04ce elementor-toc--content-ellipsis elementor-widget elementor-widget-table-of-contents\" data-id=\"6ade04ce\" data-element_type=\"widget\" data-settings=\"{&quot;container&quot;:&quot;#cs-content&quot;,&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;headings_by_tags&quot;:[&quot;h2&quot;,&quot;h3&quot;],&quot;icon&quot;:{&quot;value&quot;:&quot;fas fa-arrow-right&quot;,&quot;library&quot;:&quot;fa-solid&quot;,&quot;rendered_tag&quot;:&quot;&lt;svg class=\\&quot;e-font-icon-svg e-fas-arrow-right\\&quot; viewBox=\\&quot;0 0 448 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;},&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-toc__6ade04ce\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ed5d1d0 e-flex e-con-boxed e-con e-child\" data-id=\"5ed5d1d0\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5bf77889 elementor-widget elementor-widget-heading\" data-id=\"5bf77889\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u201c[TeamDynamix] is so much  <span class=\"color-teal\">easier to implement and use.\u201d <\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1108d8 elementor-widget elementor-widget-text-editor\" data-id=\"b1108d8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Industry:<\/strong> Higher Education<br \/><strong>End-users:<\/strong> 4,000+<br \/><strong>Previous System:<\/strong> Ivy.AI<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77ad5f1 elementor-widget elementor-widget-button\" data-id=\"77ad5f1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-arrow-up-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Sales<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-764f945d e-con-full e-flex e-con e-child\" data-id=\"764f945d\" data-element_type=\"container\" id=\"cs-content\">\n\t\t<div class=\"elementor-element elementor-element-31086de7 elementor-hidden-desktop elementor-hidden-laptop e-flex e-con-boxed e-con e-child\" data-id=\"31086de7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51f74b2f e-flex e-con-boxed e-con e-child\" data-id=\"51f74b2f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d1ea64 elementor-widget elementor-widget-text-editor\" data-id=\"1d1ea64\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Western University of Health Sciences (WesternU), a private health professions university in Pomona, California, and Lebanon, Oregon supports nearly 4,000 students across more than twenty academic programs. To shift some of the tech support burden off IT staff members while enabling students and employees to have their questions answered more quickly, WesternU has added a conversational AI chatbot to its IT service portal.<\/p><p>\u00a0<\/p><p>WesternU is using <a href=\"https:\/\/www.{{ site_settings.domain }}\/\">TeamDynamix<\/a> to manage IT services. In venturing into conversational AI, the university\u2019s IT team initially tried a chatbot from another service provider, but they didn\u2019t get very far with this project. The chatbot itself wasn\u2019t easy to implement, and support was lacking from this other vendor, Janet Magana, Systems Administrator, explains.<\/p><p>\u00a0<\/p><p>When the team learned that TeamDynamix was introducing its own AI chatbot with an automation layer for action-based self-service, they jumped at the opportunity to swap out their current chatbot in favor of an integrated solution that could also leverage automation to take action.<\/p><p>\u00a0<\/p><p>\u201cIt\u2019s so much easier to implement and use,\u201d Magana says. \u201cWe\u2019ve gotten much further with the TeamDynamix chatbot than we ever did with our other one. The implementation process was really seamless. It is also tied into their automation and integration platform which means that the chatbot can actually take action versus just answer a question.\u201d<\/p><p>\u00a0<\/p><p>The university\u2019s IT staff started training on the chatbot in February 2024, and they did a soft launch of the service for their user community at the end of June. Moving forward, IT leaders believe the chatbot could handle about 20 percent of the questions tech support receives\u2014freeing up IT staff for more strategic work.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20df3722 e-flex e-con-boxed e-con e-child\" data-id=\"20df3722\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9cfed7e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9cfed7e\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-303a937c e-flex e-con-boxed e-con e-child\" data-id=\"303a937c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36bc3ed6 elementor-widget elementor-widget-heading\" data-id=\"36bc3ed6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Outcomes<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-553f0dcb elementor-widget elementor-widget-text-editor\" data-id=\"553f0dcb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>20% reduction<\/strong> in questions coming into the help desk<\/li><li><strong>Increased self-service<\/strong> adoption with integrated chatbot<\/li><li><strong>Improved customer <\/strong>satisfaction<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6162d8d7 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6162d8d7\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71956bad e-con-full e-flex e-con e-child\" data-id=\"71956bad\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5a55aaf6 e-con-full e-flex e-con e-child\" data-id=\"5a55aaf6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b83ce1c overlay-blend elementor-widget elementor-widget-image\" data-id=\"1b83ce1c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"369\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/shutterstock_2481012905-768x369.jpg\" class=\"attachment-medium_large size-medium_large wp-image-11273\" alt=\"conversational AI chatbot\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/shutterstock_2481012905-768x369.jpg 768w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/shutterstock_2481012905-300x144.jpg 300w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/shutterstock_2481012905-1024x493.jpg 1024w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/shutterstock_2481012905-1536x739.jpg 1536w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/shutterstock_2481012905-2048x985.jpg 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54c9c5be e-flex e-con-boxed e-con e-child\" data-id=\"54c9c5be\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4cfeed7d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4cfeed7d\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3eab8269 testimonial-icon elementor-widget elementor-widget-heading\" data-id=\"3eab8269\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">We\u2019ve gotten much further with the TeamDynamix chatbot than we<span class=\"color-teal\"> ever did with our other one.<\/span>  <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e8781b2 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1e8781b2\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-552bf1ad e-flex e-con-boxed e-con e-child\" data-id=\"552bf1ad\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-623a7514 elementor-widget elementor-widget-heading\" data-id=\"623a7514\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conversational AI In Use<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32cb4384 elementor-widget elementor-widget-text-editor\" data-id=\"32cb4384\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The TeamDynamix platform with automation and integration allows system administrators to create integrations and workflows between applications and processes with no knowledge of coding required.<\/p><p>\u00a0<\/p><p>Building utterances and intents within the TeamDynamix chatbot uses a similar process. Because Magana and her colleagues were already familiar with this process from their use of TeamDynamix for ITSM, learning how to program the TeamDynamix chatbot was fairly simple for them, Magana says.<\/p><p>\u00a0<\/p><p>What\u2019s more, having integration and automation capabilities within the chatbot makes it extremely versatile. WesternU is leveraging these capabilities to build simple integrations with third-party software programs, bringing a lot of value to end users.<\/p><p>\u00a0<\/p><p>Already, they\u2019ve created several use cases to help WesternU students and employees get immediate help with specific IT questions. For example:<\/p><p>\u00a0<\/p><p><strong><em>Checking for assets<\/em><\/strong>: Employees can ask the chatbot what IT assets they\u2019ve been assigned, and the bot will connect with the TeamDynamix asset management module to retrieve this information and report it back to the user.<\/p><p>\u00a0<\/p><p><strong><em>Adobe software licensing<\/em><\/strong>: Certain employees of the university can use Acrobat software under an institutional agreement that WesternU has with Adobe. Employees can ask the bot if they have an Adobe license, and it will verify the user as an employee and check whether they have a license for the Adobe software or not. If they don\u2019t have a license, the bot can provision a license for them automatically by interfacing with the Adobe Admin Center. If they do have a license, the bot will ask if they are having issues with Adobe, and if they are they will be redirected to tech support.<\/p><p>\u00a0<\/p><p><strong><em>Accessibility information<\/em><\/strong>: If a user has a question about accessibility, the bot will run a check to see if they\u2019re an employee or student. Students will be redirected to the university\u2019s accessibility center. Employees will be asked to clarify what type of machine they\u2019re using. Depending on the device they\u2019re using, the bot will provide contextually relevant articles from the university\u2019s knowledge base.<\/p><p>\u00a0<\/p><p><strong><em>Wi-Fi Troubleshooting<\/em><\/strong>: If a user is experiencing issues with connecting to the Wi-Fi on campus, the bot will ask which network they\u2019re trying to access and give two options to choose from, eduroam or guest. Once a response is chosen the corresponding KB article will show. The bot will then follow up with a question to ask if they were able to connect to the Wi-Fi and present two options, Yes or No. If the user selects yes, the bot will thank them for confirming. If the user selects no, the bot will ask if they\u2019re trying to connect to eduroam and present two options, Yes or No. If yes is selected, the corresponding KB article will show. If no is selected, the bot will recommend the user restart their device. The bot will then follow up with a question to ask if they were able to connect to the Wi-Fi and present two options, Yes or No. If no is selected, the corresponding KB article will show. If yes is selected, the bot will thank them for confirming.<\/p><p>\u00a0<\/p><p><strong><em>Password resets<\/em><\/strong>: WesternU\u2019s IT team receives many requests for password resets through email and phone calls. Users can request a password reset using the chatbot. The bot will ask users if they\u2019re a student, employee or alum. Depending on their response, it will give them the correct instructions for resetting their password.<\/p><p>\u00a0<\/p><p><strong><em>Update or View Ticket<\/em><\/strong>: If a user wants to update or view one of their tickets, the bot will ask if they want to update or view a ticket. If the user selects update, the bot will respond with steps on how to update their ticket along with a link to their ticket requests. If the user wants to view a ticket they\u2019ve submitted, the bot will ask for the ticket number.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4038bf06 e-flex e-con-boxed e-con e-child\" data-id=\"4038bf06\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-483037c3 elementor-widget elementor-widget-heading\" data-id=\"483037c3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Future Expansion of Chat<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6acb4155 elementor-widget elementor-widget-text-editor\" data-id=\"6acb4155\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>University IT leaders are checking daily to see what kinds of questions are being asked of the bot, and they\u2019re using this insight to plan future intents and utterances.<\/p><p>\u00a0<\/p><p>Although the chatbot was launched with the goal of answering IT-related questions only, Magana and her colleagues have found that many people are using it to ask about other issues, such as how to submit requests for time off. This could lead the university to expand the bot\u2019s use for enterprise service requests as well, Magana says.<\/p><p>\u00a0<\/p><p>Finding the right balance in promoting the bot\u2019s availability was a little bit of a challenge initially. When it first launched, the bot was available as an icon in the bottom right corner of the university\u2019s service portal, but it wasn\u2019t being used. The IT team changed this setup to have the chatbot window open automatically when users accessed the portal.<\/p><p>\u00a0<\/p><p>Although usage skyrocketed, some users complained they were annoyed by the presence of the chat window. Now, this window is minimized, but the bot\u2019s icon bounces to call attention to the service.<\/p><p>\u00a0<\/p><p>\u201cWe want to keep our customers happy,\u201d Magana explains.<\/p><p>\u00a0<\/p><p>Adding a conversational AI chatbot to improve IT self-service has been a win-win for WesternU tech staff and stakeholders alike.<\/p><p>\u00a0<\/p><p>\u201cIt doesn\u2019t have to be scary,\u201d Operations Support Specialist Tia Bemis concludes. \u201cIt looks like a lot to learn, but it\u2019s actually quite easy to pick up.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b521fab e-flex e-con-boxed e-con e-child\" data-id=\"7b521fab\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bf0d3f7 testimonial-icon elementor-widget elementor-widget-heading\" data-id=\"7bf0d3f7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">It looks like a lot to learn, but it\u2019s actually <span class=\"color-teal\">quite easy to pick up.<\/span> <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-968ec1e e-flex e-con-boxed e-con e-child\" data-id=\"968ec1e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a4cc468 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4a4cc468\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a314118 elementor-share-buttons--view-icon elementor-share-buttons--skin-minimal elementor-share-buttons--color-custom blogInner_socialShare elementor-share-buttons--shape-square elementor-grid-0 elementor-widget elementor-widget-share-buttons\" data-id=\"3a314118\" data-element_type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Share on facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_twitter\" role=\"button\" tabindex=\"0\" aria-label=\"Share on twitter\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-twitter\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M459.37 151.716c.325 4.548.325 9.097.325 13.645 0 138.72-105.583 298.558-298.558 298.558-59.452 0-114.68-17.219-161.137-47.106 8.447.974 16.568 1.299 25.34 1.299 49.055 0 94.213-16.568 130.274-44.832-46.132-.975-84.792-31.188-98.112-72.772 6.498.974 12.995 1.624 19.818 1.624 9.421 0 18.843-1.3 27.614-3.573-48.081-9.747-84.143-51.98-84.143-102.985v-1.299c13.969 7.797 30.214 12.67 47.431 13.319-28.264-18.843-46.781-51.005-46.781-87.391 0-19.492 5.197-37.36 14.294-52.954 51.655 63.675 129.3 105.258 216.365 109.807-1.624-7.797-2.599-15.918-2.599-24.04 0-57.828 46.782-104.934 104.934-104.934 30.213 0 57.502 12.67 76.67 33.137 23.715-4.548 46.456-13.32 66.599-25.34-7.798 24.366-24.366 44.833-46.132 57.827 21.117-2.273 41.584-8.122 60.426-16.243-14.292 20.791-32.161 39.308-52.628 54.253z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Share on linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2fa2d410 e-flex e-con-boxed e-con e-parent\" data-id=\"2fa2d410\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-705cc06c elementor-widget elementor-widget-heading\" data-id=\"705cc06c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">More Customer Stories<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74ac71f5 related-items-custom elementor-pagination-type-bullets elementor-arrows-position-inside elementor-pagination-position-outside elementor-widget elementor-widget-loop-carousel\" data-id=\"74ac71f5\" data-element_type=\"widget\" data-settings=\"{&quot;template_id&quot;:&quot;73&quot;,&quot;slides_to_show&quot;:&quot;4&quot;,&quot;slides_to_show_laptop&quot;:&quot;4&quot;,&quot;slides_to_scroll_laptop&quot;:&quot;1&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:24,&quot;sizes&quot;:[]},&quot;_skin&quot;:&quot;post&quot;,&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;.elementor-loop-container&quot;,&quot;speed&quot;:500,&quot;arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;image_spacing_custom_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-carousel.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"swiper elementor-loop-container elementor-grid\" role=\"list\" dir=\"ltr\">\n\t\t\t\t<div class=\"swiper-wrapper\" aria-live=\"polite\">\n\t\t<style id=\"loop-dynamic-73\">.e-loop-item-12516 .elementor-element.elementor-element-8c4d7a5:not(.elementor-motion-effects-element-type-background), .e-loop-item-12516 .elementor-element.elementor-element-8c4d7a5 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2026\/01\/Automation-and-AI-in-the-Public-Sector.jpg\");}<\/style><style id=\"loop-73\">.elementor-73 .elementor-element.elementor-element-5e10aa4{--display:flex;--overflow:hidden;border-style:solid;--border-style:solid;border-width:1px 1px 1px 1px;--border-top-width:1px;--border-right-width:1px;--border-bottom-width:1px;--border-left-width:1px;border-color:#101B421A;--border-color:#101B421A;--border-radius:16px 16px 16px 16px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-73 .elementor-element.elementor-element-5e10aa4:hover{box-shadow:0px 8px 16px 0px rgba(0, 0, 0, 0.08);}.elementor-73 .elementor-element.elementor-element-8c4d7a5{--display:flex;--min-height:176.3px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-73 .elementor-element.elementor-element-8c4d7a5:not(.elementor-motion-effects-element-type-background), .elementor-73 .elementor-element.elementor-element-8c4d7a5 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-position:top center;background-repeat:no-repeat;background-size:cover;}.elementor-73 .elementor-element.elementor-element-aa4197f{--display:flex;--padding-top:24px;--padding-bottom:24px;--padding-left:24px;--padding-right:24px;}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-73 .elementor-element.elementor-element-fe9bb8b{font-family:\"Poppins\", Sans-serif;font-size:13px;font-weight:400;text-transform:uppercase;line-height:20.8px;color:#18181E80;}.elementor-widget-theme-post-title .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );line-height:var( --e-global-typography-primary-line-height );color:var( --e-global-color-primary );}.elementor-73 .elementor-element.elementor-element-6ed6b1b > .elementor-widget-container{margin:8px 0px 24px 0px;}.elementor-73 .elementor-element.elementor-element-6ed6b1b .elementor-heading-title{font-family:\"Source Sans Pro\", Sans-serif;font-size:18px;font-weight:700;line-height:24.3px;color:var( --e-global-color-077b409 );}.elementor-widget-button .elementor-button{background-color:var( --e-global-color-accent );font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );}.elementor-73 .elementor-element.elementor-element-ec5b247 .elementor-button{background-color:var( --e-global-color-7688973 );font-family:var( --e-global-typography-393031c-font-family ), Sans-serif;font-size:var( --e-global-typography-393031c-font-size );font-weight:var( --e-global-typography-393031c-font-weight );text-decoration:var( --e-global-typography-393031c-text-decoration );line-height:var( --e-global-typography-393031c-line-height );fill:var( --e-global-color-53f07c7 );color:var( --e-global-color-53f07c7 );border-style:solid;border-width:0px 0px 1px 0px;border-color:#00000000;border-radius:0px 0px 0px 0px;padding:8px 0px 8px 0px;}.elementor-73 .elementor-element.elementor-element-ec5b247 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-73 .elementor-element.elementor-element-ec5b247 .elementor-button-content-wrapper{flex-direction:row-reverse;}.elementor-73 .elementor-element.elementor-element-ec5b247 .elementor-button:hover, .elementor-73 .elementor-element.elementor-element-ec5b247 .elementor-button:focus{color:#067471;border-color:#067471;}.elementor-73 .elementor-element.elementor-element-ec5b247 .elementor-button:hover svg, .elementor-73 .elementor-element.elementor-element-ec5b247 .elementor-button:focus svg{fill:#067471;}.elementor-73 .elementor-element.elementor-element-795a213 .elementor-button{background-color:var( --e-global-color-7688973 );font-family:var( --e-global-typography-393031c-font-family ), Sans-serif;font-size:var( --e-global-typography-393031c-font-size );font-weight:var( --e-global-typography-393031c-font-weight );text-decoration:var( --e-global-typography-393031c-text-decoration );line-height:var( --e-global-typography-393031c-line-height );fill:var( --e-global-color-53f07c7 );color:var( --e-global-color-53f07c7 );border-style:solid;border-width:0px 0px 1px 0px;border-color:#00000000;border-radius:0px 0px 0px 0px;padding:8px 0px 8px 0px;}.elementor-73 .elementor-element.elementor-element-795a213 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-73 .elementor-element.elementor-element-795a213 .elementor-button-content-wrapper{flex-direction:row-reverse;}.elementor-73 .elementor-element.elementor-element-795a213 .elementor-button:hover, .elementor-73 .elementor-element.elementor-element-795a213 .elementor-button:focus{color:#067471;border-color:#067471;}.elementor-73 .elementor-element.elementor-element-795a213 .elementor-button:hover svg, .elementor-73 .elementor-element.elementor-element-795a213 .elementor-button:focus svg{fill:#067471;}.elementor-73 .elementor-element.elementor-element-0e805f8 .elementor-button{background-color:var( --e-global-color-7688973 );font-family:var( --e-global-typography-393031c-font-family ), Sans-serif;font-size:var( --e-global-typography-393031c-font-size );font-weight:var( --e-global-typography-393031c-font-weight );text-decoration:var( --e-global-typography-393031c-text-decoration );line-height:var( --e-global-typography-393031c-line-height );fill:var( --e-global-color-53f07c7 );color:var( --e-global-color-53f07c7 );border-style:solid;border-width:0px 0px 1px 0px;border-color:#00000000;border-radius:0px 0px 0px 0px;padding:8px 0px 8px 0px;}.elementor-73 .elementor-element.elementor-element-0e805f8 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-73 .elementor-element.elementor-element-0e805f8 .elementor-button-content-wrapper{flex-direction:row-reverse;}.elementor-73 .elementor-element.elementor-element-0e805f8 .elementor-button:hover, .elementor-73 .elementor-element.elementor-element-0e805f8 .elementor-button:focus{color:#067471;border-color:#067471;}.elementor-73 .elementor-element.elementor-element-0e805f8 .elementor-button:hover svg, .elementor-73 .elementor-element.elementor-element-0e805f8 .elementor-button:focus svg{fill:#067471;}.elementor-73 .elementor-element.elementor-element-4cc93bf .elementor-button{background-color:var( --e-global-color-7688973 );font-family:var( --e-global-typography-393031c-font-family ), Sans-serif;font-size:var( --e-global-typography-393031c-font-size );font-weight:var( --e-global-typography-393031c-font-weight );text-decoration:var( --e-global-typography-393031c-text-decoration );line-height:var( --e-global-typography-393031c-line-height );fill:var( --e-global-color-53f07c7 );color:var( --e-global-color-53f07c7 );border-style:solid;border-width:0px 0px 1px 0px;border-color:#00000000;border-radius:0px 0px 0px 0px;padding:8px 0px 8px 0px;}.elementor-73 .elementor-element.elementor-element-4cc93bf > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-73 .elementor-element.elementor-element-4cc93bf .elementor-button-content-wrapper{flex-direction:row-reverse;}.elementor-73 .elementor-element.elementor-element-4cc93bf .elementor-button:hover, .elementor-73 .elementor-element.elementor-element-4cc93bf .elementor-button:focus{color:#067471;border-color:#067471;}.elementor-73 .elementor-element.elementor-element-4cc93bf .elementor-button:hover svg, .elementor-73 .elementor-element.elementor-element-4cc93bf .elementor-button:focus svg{fill:#067471;}.elementor-73 .elementor-element.elementor-element-15457b6 .elementor-button{background-color:var( --e-global-color-7688973 );font-family:var( --e-global-typography-393031c-font-family ), Sans-serif;font-size:var( --e-global-typography-393031c-font-size );font-weight:var( --e-global-typography-393031c-font-weight );text-decoration:var( --e-global-typography-393031c-text-decoration );line-height:var( --e-global-typography-393031c-line-height );fill:var( --e-global-color-53f07c7 );color:var( --e-global-color-53f07c7 );border-style:solid;border-width:0px 0px 1px 0px;border-color:#00000000;border-radius:0px 0px 0px 0px;padding:8px 0px 8px 0px;}.elementor-73 .elementor-element.elementor-element-15457b6 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-73 .elementor-element.elementor-element-15457b6 .elementor-button-content-wrapper{flex-direction:row-reverse;}.elementor-73 .elementor-element.elementor-element-15457b6 .elementor-button:hover, .elementor-73 .elementor-element.elementor-element-15457b6 .elementor-button:focus{color:#067471;border-color:#067471;}.elementor-73 .elementor-element.elementor-element-15457b6 .elementor-button:hover svg, .elementor-73 .elementor-element.elementor-element-15457b6 .elementor-button:focus svg{fill:#067471;}@media(max-width:1599px){.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-73 .elementor-element.elementor-element-ec5b247 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-795a213 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-0e805f8 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-4cc93bf .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-15457b6 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}}@media(max-width:1279px){.elementor-73 .elementor-element.elementor-element-8c4d7a5{--min-height:186.8px;}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-73 .elementor-element.elementor-element-6ed6b1b .elementor-heading-title{font-size:16px;line-height:21.6px;}.elementor-73 .elementor-element.elementor-element-ec5b247 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-795a213 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-0e805f8 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-4cc93bf .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-15457b6 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}}@media(max-width:767px){.elementor-73 .elementor-element.elementor-element-8c4d7a5{--min-height:176px;}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-73 .elementor-element.elementor-element-6ed6b1b .elementor-heading-title{font-size:16px;line-height:21.6px;}.elementor-73 .elementor-element.elementor-element-ec5b247 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-795a213 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-0e805f8 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-4cc93bf .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-15457b6 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}}@media(min-width:768px){.elementor-73 .elementor-element.elementor-element-8c4d7a5{--width:100%;}}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"73\" class=\"elementor elementor-73 swiper-slide e-loop-item e-loop-item-12516 post-12516 client-story type-client-story status-publish has-post-thumbnail hentry category-customer-stories industry-public-sector product-area-enterprise-service-management product-area-integration-automation-ipaas product-area-it-service-management topic-automating-enterprise-workflows topic-going-beyond-it-with-esm topic-optimizing-the-it-service-desk topic-reducing-administrative-burden topic-supercharging-itsm-with-automation\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-5e10aa4 TeamDynamix-featuredCard e-flex e-con-boxed e-con e-parent\" data-id=\"5e10aa4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-8c4d7a5 e-con-full e-flex e-con e-child\" data-id=\"8c4d7a5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/doing-more-with-less-how-the-city-of-fort-myers-turned-budget-cuts-into-a-modernization-win\/\">\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-aa4197f e-flex e-con-boxed e-con e-child\" data-id=\"aa4197f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe9bb8b elementor-widget elementor-widget-text-editor\" data-id=\"fe9bb8b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span>Customer Story<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed6b1b TeamDynamix-LoopPostTitle elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"6ed6b1b\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/doing-more-with-less-how-the-city-of-fort-myers-turned-budget-cuts-into-a-modernization-win\/\">Doing More with Less: How the City of Fort Myers Turned Budget Cuts Into a Modernization Win<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15457b6 btn-tertiary  btn16 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"15457b6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/doing-more-with-less-how-the-city-of-fort-myers-turned-budget-cuts-into-a-modernization-win\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\"><path d=\"m4.666 11.833 6.666-6.666M4.666 5.167h6.666v6.666\" stroke=\"#067471\" stroke-width=\"1.333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read The Story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<style id=\"loop-dynamic-73\">.e-loop-item-12448 .elementor-element.elementor-element-8c4d7a5:not(.elementor-motion-effects-element-type-background), .e-loop-item-12448 .elementor-element.elementor-element-8c4d7a5 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2026\/01\/San-Joaquin-County-ITSM-Transformation.jpg\");}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"73\" class=\"elementor elementor-73 swiper-slide e-loop-item e-loop-item-12448 post-12448 client-story type-client-story status-publish has-post-thumbnail hentry category-customer-stories industry-public-sector product-area-enterprise-service-management product-area-integration-automation-ipaas product-area-it-service-management topic-automating-enterprise-workflows topic-going-beyond-it-with-esm topic-optimizing-the-it-service-desk topic-supercharging-itsm-with-automation topic-tickets-projects-together\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-5e10aa4 TeamDynamix-featuredCard e-flex e-con-boxed e-con e-parent\" data-id=\"5e10aa4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-8c4d7a5 e-con-full e-flex e-con e-child\" data-id=\"8c4d7a5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/san-joaquin-countys-it-evolution-from-humble-beginnings-to-a-technology-powerhouse\/\">\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-aa4197f e-flex e-con-boxed e-con e-child\" data-id=\"aa4197f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe9bb8b elementor-widget elementor-widget-text-editor\" data-id=\"fe9bb8b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span>Customer Story<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed6b1b TeamDynamix-LoopPostTitle elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"6ed6b1b\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/san-joaquin-countys-it-evolution-from-humble-beginnings-to-a-technology-powerhouse\/\">San Joaquin County\u2019s IT Evolution: From Humble Beginnings to a Technology Powerhouse<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15457b6 btn-tertiary  btn16 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"15457b6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/san-joaquin-countys-it-evolution-from-humble-beginnings-to-a-technology-powerhouse\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\"><path d=\"m4.666 11.833 6.666-6.666M4.666 5.167h6.666v6.666\" stroke=\"#067471\" stroke-width=\"1.333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read The Story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<style id=\"loop-dynamic-73\">.e-loop-item-12446 .elementor-element.elementor-element-8c4d7a5:not(.elementor-motion-effects-element-type-background), .e-loop-item-12446 .elementor-element.elementor-element-8c4d7a5 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2026\/01\/City-of-Worcester-Unified-ITSM.jpg\");}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"73\" class=\"elementor elementor-73 swiper-slide e-loop-item e-loop-item-12446 post-12446 client-story type-client-story status-publish has-post-thumbnail hentry category-customer-stories industry-public-sector product-area-it-service-management product-area-project-portfolio-management topic-going-beyond-it-with-esm topic-optimizing-the-it-service-desk topic-tickets-projects-together\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-5e10aa4 TeamDynamix-featuredCard e-flex e-con-boxed e-con e-parent\" data-id=\"5e10aa4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-8c4d7a5 e-con-full e-flex e-con e-child\" data-id=\"8c4d7a5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/the-city-of-worcesters-leap-from-basic-ticketing-to-itsm-maturity\/\">\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-aa4197f e-flex e-con-boxed e-con e-child\" data-id=\"aa4197f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe9bb8b elementor-widget elementor-widget-text-editor\" data-id=\"fe9bb8b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span>Customer Story<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed6b1b TeamDynamix-LoopPostTitle elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"6ed6b1b\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/the-city-of-worcesters-leap-from-basic-ticketing-to-itsm-maturity\/\">The City of Worcester&#8217;s Leap: From Basic Ticketing to ITSM Maturity<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15457b6 btn-tertiary  btn16 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"15457b6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/the-city-of-worcesters-leap-from-basic-ticketing-to-itsm-maturity\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\"><path d=\"m4.666 11.833 6.666-6.666M4.666 5.167h6.666v6.666\" stroke=\"#067471\" stroke-width=\"1.333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read The Story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<style id=\"loop-dynamic-73\">.e-loop-item-12421 .elementor-element.elementor-element-8c4d7a5:not(.elementor-motion-effects-element-type-background), .e-loop-item-12421 .elementor-element.elementor-element-8c4d7a5 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/12\/WestEd-Automate-Enterprise-Service-Delivery.jpg\");}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"73\" class=\"elementor elementor-73 swiper-slide e-loop-item e-loop-item-12421 post-12421 client-story type-client-story status-publish has-post-thumbnail hentry category-customer-stories product-area-it-service-management topic-going-beyond-it-with-esm topic-optimizing-the-it-service-desk topic-supercharging-itsm-with-automation\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-5e10aa4 TeamDynamix-featuredCard e-flex e-con-boxed e-con e-parent\" data-id=\"5e10aa4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-8c4d7a5 e-con-full e-flex e-con e-child\" data-id=\"8c4d7a5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/wested-automates-enterprise-service-delivery-improving-efficiency-and-user-satisfaction\/\">\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-aa4197f e-flex e-con-boxed e-con e-child\" data-id=\"aa4197f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe9bb8b elementor-widget elementor-widget-text-editor\" data-id=\"fe9bb8b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span>Customer Story<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed6b1b TeamDynamix-LoopPostTitle elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"6ed6b1b\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/wested-automates-enterprise-service-delivery-improving-efficiency-and-user-satisfaction\/\">WestEd Automates Enterprise Service Delivery, Improving Efficiency and User Satisfaction<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15457b6 btn-tertiary  btn16 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"15457b6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/wested-automates-enterprise-service-delivery-improving-efficiency-and-user-satisfaction\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\"><path d=\"m4.666 11.833 6.666-6.666M4.666 5.167h6.666v6.666\" stroke=\"#067471\" stroke-width=\"1.333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read The Story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-right\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M696 533C708 521 713 504 713 487 713 471 708 454 696 446L400 146C388 133 375 125 354 125 338 125 325 129 313 142 300 154 292 171 292 187 292 204 296 221 308 233L563 492 304 771C292 783 288 800 288 817 288 833 296 850 308 863 321 871 338 875 354 875 371 875 388 867 400 854L696 533Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":11667,"template":"","categories":[12],"industry":[326],"product-area":[311],"topic":[343,528],"class_list":["post-11664","client-story","type-client-story","status-publish","has-post-thumbnail","hentry","category-customer-stories","industry-higher-education","product-area-conversational-ai","topic-optimizing-the-it-service-desk","topic-reducing-ticket-volume-with-chat"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.6 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Reducing IT Drain with Conversational AI Solutions<\/title>\n<meta name=\"description\" content=\"To shift some of the tech support burden off IT staff members, Western University of Health Sciences has inveseted in conversational AI.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/a-health-professions-university-adopts-conversational-ai-with-automation-to-enhance-self-service-reduce-drain-on-it-helpdesk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A Health Professions University Adopts Conversational AI with Automation to Enhance Self-Service, Reduce Drain on IT Helpdesk\" \/>\n<meta property=\"og:description\" content=\"To shift some of the tech support burden off IT staff members, Western University of Health Sciences has inveseted in conversational AI.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/a-health-professions-university-adopts-conversational-ai-with-automation-to-enhance-self-service-reduce-drain-on-it-helpdesk\/\" \/>\n<meta property=\"og:site_name\" content=\"TeamDynamix\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/tdxbuzz\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-07T15:33:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/01\/Conversational-AI-Chat-WesternU.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"453\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@TDXBuzz\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/a-health-professions-university-adopts-conversational-ai-with-automation-to-enhance-self-service-reduce-drain-on-it-helpdesk\/\",\"url\":\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/a-health-professions-university-adopts-conversational-ai-with-automation-to-enhance-self-service-reduce-drain-on-it-helpdesk\/\",\"name\":\"Reducing IT Drain with Conversational AI Solutions\",\"isPartOf\":{\"@id\":\"https:\/\/www.{{ site_settings.domain }}\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/a-health-professions-university-adopts-conversational-ai-with-automation-to-enhance-self-service-reduce-drain-on-it-helpdesk\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/a-health-professions-university-adopts-conversational-ai-with-automation-to-enhance-self-service-reduce-drain-on-it-helpdesk\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/01\/Conversational-AI-Chat-WesternU.jpg\",\"datePublished\":\"2025-01-22T22:27:15+00:00\",\"dateModified\":\"2025-07-07T15:33:22+00:00\",\"description\":\"To shift some of the tech support burden off IT staff members, Western University of Health Sciences has inveseted in conversational AI.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/a-health-professions-university-adopts-conversational-ai-with-automation-to-enhance-self-service-reduce-drain-on-it-helpdesk\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/a-health-professions-university-adopts-conversational-ai-with-automation-to-enhance-self-service-reduce-drain-on-it-helpdesk\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/a-health-professions-university-adopts-conversational-ai-with-automation-to-enhance-self-service-reduce-drain-on-it-helpdesk\/#primaryimage\",\"url\":\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/01\/Conversational-AI-Chat-WesternU.jpg\",\"contentUrl\":\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/01\/Conversational-AI-Chat-WesternU.jpg\",\"width\":850,\"height\":453,\"caption\":\"Conversational AI Chat WesternU\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/a-health-professions-university-adopts-conversational-ai-with-automation-to-enhance-self-service-reduce-drain-on-it-helpdesk\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.{{ site_settings.domain }}\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"A Health Professions University Adopts Conversational AI with Automation to Enhance Self-Service, Reduce Drain on IT Helpdesk\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.{{ site_settings.domain }}\/#website\",\"url\":\"https:\/\/www.{{ site_settings.domain }}\/\",\"name\":\"TeamDynamix\",\"description\":\"Team Dynamix Site\",\"publisher\":{\"@id\":\"https:\/\/www.{{ site_settings.domain }}\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.{{ site_settings.domain }}\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.{{ site_settings.domain }}\/#organization\",\"name\":\"TeamDynamix\",\"url\":\"https:\/\/www.{{ site_settings.domain }}\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.{{ site_settings.domain }}\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/02\/TeamDynamix-Logo.svg\",\"contentUrl\":\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/02\/TeamDynamix-Logo.svg\",\"width\":202,\"height\":36,\"caption\":\"TeamDynamix\"},\"image\":{\"@id\":\"https:\/\/www.{{ site_settings.domain }}\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/tdxbuzz\/\",\"https:\/\/x.com\/TDXBuzz\",\"https:\/\/www.linkedin.com\/company\/teamdynamix\/\",\"https:\/\/www.youtube.com\/channel\/UCjnEaUSXL4E0GcPbCc24Rvg?ybp=-gEJbWVldGVkZ2Fy\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Reducing IT Drain with Conversational AI Solutions","description":"To shift some of the tech support burden off IT staff members, Western University of Health Sciences has inveseted in conversational AI.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/a-health-professions-university-adopts-conversational-ai-with-automation-to-enhance-self-service-reduce-drain-on-it-helpdesk\/","og_locale":"en_US","og_type":"article","og_title":"A Health Professions University Adopts Conversational AI with Automation to Enhance Self-Service, Reduce Drain on IT Helpdesk","og_description":"To shift some of the tech support burden off IT staff members, Western University of Health Sciences has inveseted in conversational AI.","og_url":"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/a-health-professions-university-adopts-conversational-ai-with-automation-to-enhance-self-service-reduce-drain-on-it-helpdesk\/","og_site_name":"TeamDynamix","article_publisher":"https:\/\/www.facebook.com\/tdxbuzz\/","article_modified_time":"2025-07-07T15:33:22+00:00","og_image":[{"width":850,"height":453,"url":"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/01\/Conversational-AI-Chat-WesternU.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@TDXBuzz","twitter_misc":{"Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/a-health-professions-university-adopts-conversational-ai-with-automation-to-enhance-self-service-reduce-drain-on-it-helpdesk\/","url":"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/a-health-professions-university-adopts-conversational-ai-with-automation-to-enhance-self-service-reduce-drain-on-it-helpdesk\/","name":"Reducing IT Drain with Conversational AI Solutions","isPartOf":{"@id":"https:\/\/www.{{ site_settings.domain }}\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/a-health-professions-university-adopts-conversational-ai-with-automation-to-enhance-self-service-reduce-drain-on-it-helpdesk\/#primaryimage"},"image":{"@id":"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/a-health-professions-university-adopts-conversational-ai-with-automation-to-enhance-self-service-reduce-drain-on-it-helpdesk\/#primaryimage"},"thumbnailUrl":"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/01\/Conversational-AI-Chat-WesternU.jpg","datePublished":"2025-01-22T22:27:15+00:00","dateModified":"2025-07-07T15:33:22+00:00","description":"To shift some of the tech support burden off IT staff members, Western University of Health Sciences has inveseted in conversational AI.","breadcrumb":{"@id":"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/a-health-professions-university-adopts-conversational-ai-with-automation-to-enhance-self-service-reduce-drain-on-it-helpdesk\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/a-health-professions-university-adopts-conversational-ai-with-automation-to-enhance-self-service-reduce-drain-on-it-helpdesk\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/a-health-professions-university-adopts-conversational-ai-with-automation-to-enhance-self-service-reduce-drain-on-it-helpdesk\/#primaryimage","url":"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/01\/Conversational-AI-Chat-WesternU.jpg","contentUrl":"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/01\/Conversational-AI-Chat-WesternU.jpg","width":850,"height":453,"caption":"Conversational AI Chat WesternU"},{"@type":"BreadcrumbList","@id":"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/a-health-professions-university-adopts-conversational-ai-with-automation-to-enhance-self-service-reduce-drain-on-it-helpdesk\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.{{ site_settings.domain }}\/"},{"@type":"ListItem","position":2,"name":"A Health Professions University Adopts Conversational AI with Automation to Enhance Self-Service, Reduce Drain on IT Helpdesk"}]},{"@type":"WebSite","@id":"https:\/\/www.{{ site_settings.domain }}\/#website","url":"https:\/\/www.{{ site_settings.domain }}\/","name":"TeamDynamix","description":"Team Dynamix Site","publisher":{"@id":"https:\/\/www.{{ site_settings.domain }}\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.{{ site_settings.domain }}\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.{{ site_settings.domain }}\/#organization","name":"TeamDynamix","url":"https:\/\/www.{{ site_settings.domain }}\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.{{ site_settings.domain }}\/#\/schema\/logo\/image\/","url":"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/02\/TeamDynamix-Logo.svg","contentUrl":"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/02\/TeamDynamix-Logo.svg","width":202,"height":36,"caption":"TeamDynamix"},"image":{"@id":"https:\/\/www.{{ site_settings.domain }}\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/tdxbuzz\/","https:\/\/x.com\/TDXBuzz","https:\/\/www.linkedin.com\/company\/teamdynamix\/","https:\/\/www.youtube.com\/channel\/UCjnEaUSXL4E0GcPbCc24Rvg?ybp=-gEJbWVldGVkZ2Fy"]}]}},"_links":{"self":[{"href":"https:\/\/www.{{ site_settings.domain }}\/wp-json\/wp\/v2\/client-story\/11664","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.{{ site_settings.domain }}\/wp-json\/wp\/v2\/client-story"}],"about":[{"href":"https:\/\/www.{{ site_settings.domain }}\/wp-json\/wp\/v2\/types\/client-story"}],"version-history":[{"count":0,"href":"https:\/\/www.{{ site_settings.domain }}\/wp-json\/wp\/v2\/client-story\/11664\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.{{ site_settings.domain }}\/wp-json\/wp\/v2\/media\/11667"}],"wp:attachment":[{"href":"https:\/\/www.{{ site_settings.domain }}\/wp-json\/wp\/v2\/media?parent=11664"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.{{ site_settings.domain }}\/wp-json\/wp\/v2\/categories?post=11664"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.{{ site_settings.domain }}\/wp-json\/wp\/v2\/industry?post=11664"},{"taxonomy":"product-area","embeddable":true,"href":"https:\/\/www.{{ site_settings.domain }}\/wp-json\/wp\/v2\/product-area?post=11664"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.{{ site_settings.domain }}\/wp-json\/wp\/v2\/topic?post=11664"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}