{"id":2717,"date":"2023-01-01T00:00:00","date_gmt":"2023-01-01T00:00:00","guid":{"rendered":"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/bi-contractors\/"},"modified":"2025-07-07T14:54:05","modified_gmt":"2025-07-07T14:54:05","slug":"bi-contractors-itsm-selection","status":"publish","type":"client-story","link":"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/bi-contractors-itsm-selection\/","title":{"rendered":"B&amp;I Contractors Tips for ITSM Selection"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2717\" class=\"elementor elementor-2717\" data-elementor-post-type=\"client-story\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93b755c e-flex e-con-boxed e-con e-parent\" data-id=\"93b755c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-516e957b e-con-full e-flex e-con e-child\" data-id=\"516e957b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e20933e elementor-align-left elementor-widget elementor-widget-button\" data-id=\"6e20933e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-chevron-left\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View All Resources<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-322c8eff e-flex e-con-boxed e-con e-parent\" data-id=\"322c8eff\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-41ce0af4 e-flex e-con-boxed e-con e-child\" data-id=\"41ce0af4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-775a4e0a e-flex e-con-boxed e-con e-child\" data-id=\"775a4e0a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-714dd5ec breadcrumb-btn elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"714dd5ec\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Resources<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c1316e3 breadcrumb-btn elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"4c1316e3\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/resource-hub\/?e-filter-f1b182c-category=customer-stories\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Customer Stories<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5eb68b69 elementor-widget elementor-widget-text-editor\" data-id=\"5eb68b69\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tB&amp;I Contractors Tips for ITSM Selection\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71150b4d e-flex e-con-boxed e-con e-child\" data-id=\"71150b4d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cb8edeb elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"6cb8edeb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">B&amp;I Contractors Shares Tips for ITSM Selection in Today's Market<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11d54989 e-con-full e-flex e-con e-child\" data-id=\"11d54989\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-155f7162 TeamDynamix-clientStoryHeroImg elementor-widget elementor-widget-image\" data-id=\"155f7162\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Customer-Story-BI-Contractors.png\" class=\"attachment-full size-full wp-image-2718\" alt=\"BI Contractors Discuss ITSM Selection Criteria for Construction\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Customer-Story-BI-Contractors.png 800w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Customer-Story-BI-Contractors-300x188.png 300w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Customer-Story-BI-Contractors-768x480.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-349763f1 e-flex e-con-boxed e-con e-parent\" data-id=\"349763f1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1b2abeef e-con-full e-flex e-con e-child\" data-id=\"1b2abeef\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4ee4ca80 e-con-full e-flex e-con e-child\" data-id=\"4ee4ca80\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13c363d3 elementor-widget-container-flex elementor-widget elementor-widget-image\" data-id=\"13c363d3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/02\/icon-3.svg\" class=\"attachment-full size-full wp-image-309\" alt=\"TeamDynamix Icon Hex\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ead4167 elementor-widget elementor-widget-heading\" data-id=\"1ead4167\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"color-teal\">ITSM<\/span> Asset Mangement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fc3d37b elementor-widget elementor-widget-text-editor\" data-id=\"2fc3d37b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Technicians can be more productive with integrated asset management.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5978dc4a e-con-full e-flex e-con e-child\" data-id=\"5978dc4a\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5999316b e-con-full e-flex e-con e-child\" data-id=\"5999316b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fd20084 elementor-widget-container-flex elementor-widget elementor-widget-image\" data-id=\"7fd20084\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/02\/icon-3.svg\" class=\"attachment-full size-full wp-image-309\" alt=\"TeamDynamix Icon Hex\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d88bc73 elementor-widget elementor-widget-heading\" data-id=\"2d88bc73\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"color-teal\">Self-Service<\/span> Made Easy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49d0b8a2 elementor-widget elementor-widget-text-editor\" data-id=\"49d0b8a2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>End-users need a fast and easy way to get answers and submit requests.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-136a153b e-con-full e-flex e-con e-child\" data-id=\"136a153b\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-15704948 e-con-full e-flex e-con e-child\" data-id=\"15704948\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e5d9cf5 elementor-widget-container-flex elementor-widget elementor-widget-image\" data-id=\"5e5d9cf5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/02\/icon-3.svg\" class=\"attachment-full size-full wp-image-309\" alt=\"TeamDynamix Icon Hex\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13ecf4f3 elementor-widget elementor-widget-heading\" data-id=\"13ecf4f3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"color-teal\">Enterprise<\/span> Service Expansion<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f5ea5de elementor-widget elementor-widget-text-editor\" data-id=\"2f5ea5de\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Being able to expand to facilities, HR, legal and other groups is important.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4eaaa2b elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"4eaaa2b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-50d3c4d5 e-con-full e-flex e-con e-child\" data-id=\"50d3c4d5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5df44bdb elementor-align-left btn-tertiary elementor-widget elementor-widget-button\" data-id=\"5df44bdb\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/resources.{{ site_settings.domain }}\/l\/141641\/2025-07-02\/c3b9d4\/141641\/1751476492JliyQpbH\/TeamDynamix_CaseStudy_BI_Contractors.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"m13.85 4.94-3.28-3.3-.35-.14H2.5L2 2v5.5h1v-5h6V6l.5.5H13v1h1V5.3l-.15-.36zM10 5.5v-3l3 3h-3zm-7.5 3L2 9v6l.5.5h11l.5-.5V9l-.5-.5h-11zm10.5 5v1H3v-5h10v4zm-8-1h-.32v1H4v-3h1.06c.75 0 1.13.36 1.13 1a.94.94 0 0 1-.32.72 1.33 1.33 0 0 1-.87.28zm-.06-1.45h-.26v.93h.26c.36 0 .54-.16.54-.47 0-.31-.18-.46-.54-.46zM9 13.08a1.48 1.48 0 0 0 .44-1.12c0-1-.53-1.46-1.6-1.46H6.78v3h1.06A1.6 1.6 0 0 0 9 13.08zm-1.55-.13v-1.9h.33a.941.941 0 0 1 .7.25.91.91 0 0 1 .25.67 1 1 0 0 1-.25.72.939.939 0 0 1-.69.26h-.34zm4.45-.61h-.97v1.16h-.68v-3h1.74v.55h-1.06v.74h.97v.55z\" fill=\"#09A6A2\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-445059f9 e-con-full e-flex e-con e-child\" data-id=\"445059f9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41bf0f78 elementor-share-buttons--view-icon elementor-share-buttons--skin-minimal elementor-share-buttons--color-custom blogInner_socialShare elementor-share-buttons--shape-square elementor-grid-0 elementor-widget elementor-widget-share-buttons\" data-id=\"41bf0f78\" data-element_type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Share on facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_twitter\" role=\"button\" tabindex=\"0\" aria-label=\"Share on twitter\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-twitter\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M459.37 151.716c.325 4.548.325 9.097.325 13.645 0 138.72-105.583 298.558-298.558 298.558-59.452 0-114.68-17.219-161.137-47.106 8.447.974 16.568 1.299 25.34 1.299 49.055 0 94.213-16.568 130.274-44.832-46.132-.975-84.792-31.188-98.112-72.772 6.498.974 12.995 1.624 19.818 1.624 9.421 0 18.843-1.3 27.614-3.573-48.081-9.747-84.143-51.98-84.143-102.985v-1.299c13.969 7.797 30.214 12.67 47.431 13.319-28.264-18.843-46.781-51.005-46.781-87.391 0-19.492 5.197-37.36 14.294-52.954 51.655 63.675 129.3 105.258 216.365 109.807-1.624-7.797-2.599-15.918-2.599-24.04 0-57.828 46.782-104.934 104.934-104.934 30.213 0 57.502 12.67 76.67 33.137 23.715-4.548 46.456-13.32 66.599-25.34-7.798 24.366-24.366 44.833-46.132 57.827 21.117-2.273 41.584-8.122 60.426-16.243-14.292 20.791-32.161 39.308-52.628 54.253z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Share on linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37dd43c3 e-flex e-con-boxed e-con e-parent\" data-id=\"37dd43c3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7dfa6ea3 e-con-full e-flex e-con e-child\" data-id=\"7dfa6ea3\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3ad46c94 sticky top-80 e-flex e-con-boxed e-con e-child\" data-id=\"3ad46c94\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-34db461d e-flex e-con-boxed e-con e-child\" data-id=\"34db461d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7382f041 elementor-toc--content-ellipsis elementor-widget elementor-widget-table-of-contents\" data-id=\"7382f041\" data-element_type=\"widget\" data-settings=\"{&quot;container&quot;:&quot;#cs-content&quot;,&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;headings_by_tags&quot;:[&quot;h2&quot;,&quot;h3&quot;],&quot;icon&quot;:{&quot;value&quot;:&quot;fas fa-arrow-right&quot;,&quot;library&quot;:&quot;fa-solid&quot;,&quot;rendered_tag&quot;:&quot;&lt;svg class=\\&quot;e-font-icon-svg e-fas-arrow-right\\&quot; viewBox=\\&quot;0 0 448 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;},&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-toc__7382f041\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e6e3b1b e-flex e-con-boxed e-con e-child\" data-id=\"4e6e3b1b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4964f3aa elementor-widget elementor-widget-text-editor\" data-id=\"4964f3aa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Industry:<\/strong> Construction<br \/><strong>End-users:<\/strong> 1,000<br \/><strong>Previous System:<\/strong> Manage Engine<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57e22c62 elementor-widget elementor-widget-button\" data-id=\"57e22c62\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-arrow-up-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Sales<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7141b3f1 e-con-full e-flex e-con e-child\" data-id=\"7141b3f1\" data-element_type=\"container\" id=\"cs-content\">\n\t\t<div class=\"elementor-element elementor-element-69251326 e-flex e-con-boxed e-con e-child\" data-id=\"69251326\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-18acdc1d elementor-hidden-desktop elementor-hidden-laptop e-flex e-con-boxed e-con e-child\" data-id=\"18acdc1d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7a4bd6a7 e-flex e-con-boxed e-con e-child\" data-id=\"7a4bd6a7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f304840 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"f304840\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/resources.{{ site_settings.domain }}\/l\/141641\/2023-03-10\/c11j3f\/141641\/1678473842aiJh9UTt\/TeamDynamix_Customer_Spotlight___B_I_Contractors.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"m13.85 4.94-3.28-3.3-.35-.14H2.5L2 2v5.5h1v-5h6V6l.5.5H13v1h1V5.3l-.15-.36zM10 5.5v-3l3 3h-3zm-7.5 3L2 9v6l.5.5h11l.5-.5V9l-.5-.5h-11zm10.5 5v1H3v-5h10v4zm-8-1h-.32v1H4v-3h1.06c.75 0 1.13.36 1.13 1a.94.94 0 0 1-.32.72 1.33 1.33 0 0 1-.87.28zm-.06-1.45h-.26v.93h.26c.36 0 .54-.16.54-.47 0-.31-.18-.46-.54-.46zM9 13.08a1.48 1.48 0 0 0 .44-1.12c0-1-.53-1.46-1.6-1.46H6.78v3h1.06A1.6 1.6 0 0 0 9 13.08zm-1.55-.13v-1.9h.33a.941.941 0 0 1 .7.25.91.91 0 0 1 .25.67 1 1 0 0 1-.25.72.939.939 0 0 1-.69.26h-.34zm4.45-.61h-.97v1.16h-.68v-3h1.74v.55h-1.06v.74h.97v.55z\" fill=\"#09A6A2\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d611053 e-con-full e-flex e-con e-child\" data-id=\"5d611053\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f42ce26 elementor-share-buttons--view-icon elementor-share-buttons--skin-minimal elementor-share-buttons--color-custom blogInner_socialShare elementor-share-buttons--shape-square elementor-grid-0 elementor-widget elementor-widget-share-buttons\" data-id=\"6f42ce26\" data-element_type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Share on facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_twitter\" role=\"button\" tabindex=\"0\" aria-label=\"Share on twitter\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-twitter\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M459.37 151.716c.325 4.548.325 9.097.325 13.645 0 138.72-105.583 298.558-298.558 298.558-59.452 0-114.68-17.219-161.137-47.106 8.447.974 16.568 1.299 25.34 1.299 49.055 0 94.213-16.568 130.274-44.832-46.132-.975-84.792-31.188-98.112-72.772 6.498.974 12.995 1.624 19.818 1.624 9.421 0 18.843-1.3 27.614-3.573-48.081-9.747-84.143-51.98-84.143-102.985v-1.299c13.969 7.797 30.214 12.67 47.431 13.319-28.264-18.843-46.781-51.005-46.781-87.391 0-19.492 5.197-37.36 14.294-52.954 51.655 63.675 129.3 105.258 216.365 109.807-1.624-7.797-2.599-15.918-2.599-24.04 0-57.828 46.782-104.934 104.934-104.934 30.213 0 57.502 12.67 76.67 33.137 23.715-4.548 46.456-13.32 66.599-25.34-7.798 24.366-24.366 44.833-46.132 57.827 21.117-2.273 41.584-8.122 60.426-16.243-14.292 20.791-32.161 39.308-52.628 54.253z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Share on linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-435f4e9e e-flex e-con-boxed e-con e-child\" data-id=\"435f4e9e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73969b5e elementor-widget elementor-widget-heading\" data-id=\"73969b5e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tips for ITSM Selection<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f3cdae6 elementor-widget elementor-widget-text-editor\" data-id=\"6f3cdae6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When shopping for a new\u00a0<a href=\"https:\/\/www.{{ site_settings.domain }}\/it-service-management-itsm\/?utm_source=google&amp;utm_medium=cpc&amp;utm_term=teamdynamix&amp;utm_content=info-tech-itsm-report&amp;utm_campaign=gg_nam_dg_search_brand&amp;gclid=Cj0KCQjwzZmwBhD8ARIsAH4v1gUeKzHNDPLqDBtcI0yxUNu82y5y5rP17nfDtwnZg0z48cjTAgZ0fVkaAoqsEALw_wcB&amp;adgroup=brand_exact\">IT Service Management<\/a>\u00a0or\u00a0<a href=\"https:\/\/www.{{ site_settings.domain }}\/enterprise-service-management-esm\/?utm_source=google&amp;utm_medium=cpc&amp;utm_term=teamdynamix&amp;utm_content=info-tech-itsm-report&amp;utm_campaign=gg_nam_dg_search_brand&amp;gclid=Cj0KCQjwzZmwBhD8ARIsAH4v1gUeKzHNDPLqDBtcI0yxUNu82y5y5rP17nfDtwnZg0z48cjTAgZ0fVkaAoqsEALw_wcB&amp;adgroup=brand_exact\">Enterprise Service Management<\/a> platform, there are a few key factors to consider when evaluating what tool is right for your organization.<\/p>\n<p>\u00a0<\/p>\n<p>To understand these better, Andrew Graf, Chief Product Offer at TeamDynamix sat down with Jay Reymond, Senior Engineer in IT from <a href=\"https:\/\/bandiflorida.com\/?utm_source=google&amp;utm_medium=cpc&amp;utm_term=teamdynamix&amp;utm_content=info-tech-itsm-report&amp;utm_campaign=gg_nam_dg_search_brand&amp;gclid=Cj0KCQjwzZmwBhD8ARIsAH4v1gUeKzHNDPLqDBtcI0yxUNu82y5y5rP17nfDtwnZg0z48cjTAgZ0fVkaAoqsEALw_wcB&amp;adgroup=brand_exact\">B&amp;I Contractors<\/a>, a mechanical systems contracting service company based in Florida, to talk about the company\u2019s ITSM vendor evaluation experience. B&amp;I recently went to market for a new ITSM platform after outgrowing its existing system.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dc6acc4 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3dc6acc4\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1effeace e-flex e-con-boxed e-con e-child\" data-id=\"1effeace\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-13238187 e-flex e-con-boxed e-con e-child\" data-id=\"13238187\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15c8643f elementor-widget elementor-widget-heading\" data-id=\"15c8643f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Outcomes<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c2a40f2 elementor-widget elementor-widget-text-editor\" data-id=\"1c2a40f2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<ul class=\"wp-block-list\">\n<li><strong>Faster<\/strong> issue resolution<\/li>\n<li><strong>Increased technician productivity<\/strong> when finding and fixing issues<\/li>\n<li><strong>Improved self-service<\/strong> adoption<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21d03ec6 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"21d03ec6\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43e8794 e-flex e-con-boxed e-con e-child\" data-id=\"43e8794\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4078db58 elementor-widget elementor-widget-heading\" data-id=\"4078db58\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">ITSM Selection Checklist<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-633cb25b elementor-widget elementor-widget-text-editor\" data-id=\"633cb25b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u201cIt\u2019s really important to sit down and think about the pains you\u2019re looking to fix and the opportunities you want to take advantage of,\u201d Graf said. \u201cThese aren\u2019t features necessarily, they are stories that resonate with a lot of people within your organization \u2013 like the amount of time wasted on manual tasks. The ultimate measure of success, for any tool, is going to be if everyone agrees that it solves a high-impact pain or helps you move forward.\u201d<\/p>\n<p>\u00a0<\/p>\n<p>Before you even start to look at vendors and get demos, it\u2019s important to sit down and identify the pains you have with your existing solution. By doing this you can better identify ITSM\/ESM vendors that offer products with features and functionalities that can solve those pain points \u2013 whether that\u2019s the automated routing of tickets, the ability to quickly spin up an easy-to-use self-service portal, dynamic forms or integration and automation capabilities that can help you save time and get rid of redundant, manual processes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c192690 e-con-full e-flex e-con e-child\" data-id=\"3c192690\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-46950dc0 e-con-full e-flex e-con e-child\" data-id=\"46950dc0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a0cadcf elementor-widget elementor-widget-heading\" data-id=\"4a0cadcf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><span class=\"color-teal\">Asset<\/span> Management<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11866051 elementor-widget elementor-widget-text-editor\" data-id=\"11866051\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.{{ site_settings.domain }}\/it-service-management-itsm\/it-asset-management\/?utm_source=google&amp;utm_medium=cpc&amp;utm_term=teamdynamix&amp;utm_content=info-tech-itsm-report&amp;utm_campaign=gg_nam_dg_search_brand&amp;gclid=Cj0KCQjwzZmwBhD8ARIsAH4v1gUeKzHNDPLqDBtcI0yxUNu82y5y5rP17nfDtwnZg0z48cjTAgZ0fVkaAoqsEALw_wcB&amp;adgroup=brand_exact\">Asset management<\/a> and contract renewal tracking were two big pain points they were trying to solve in IT with the new software, Reymond said, \u201cEmployees really needed to be able to track and report on these things very quickly \u2013 this was a huge pain point for us prior to TeamDynamix. &#8220;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17e713d0 elementor-widget elementor-widget-heading\" data-id=\"17e713d0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><span class=\"color-teal\">Low Admin<\/span> Overhead<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f7a560 elementor-widget elementor-widget-text-editor\" data-id=\"7f7a560\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>&#8220;Making any kind of customization in our old ITSM tool was a project in and of itself \u2013 they had poor documentation, and it would take days to complete. With TeamDynamix we can make changes in minutes.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c1d7c6b e-con-full e-flex e-con e-child\" data-id=\"7c1d7c6b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14dc40e8 overlay-blend elementor-widget elementor-widget-image\" data-id=\"14dc40e8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"641\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/03\/image_d_big_optim-1024x820.png\" class=\"attachment-large size-large wp-image-1272\" alt=\"\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/03\/image_d_big_optim-1024x820.png 1024w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/03\/image_d_big_optim-300x240.png 300w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/03\/image_d_big_optim-768x615.png 768w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/03\/image_d_big_optim.png 1160w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cfc9968 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2cfc9968\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a6b7cab testimonial-icon elementor-widget elementor-widget-heading\" data-id=\"2a6b7cab\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">It's so  <span class=\"color-teal\">simple to use<\/span>, it's been a huge change in how we function - it's quick and easy.\"<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59d5ef02 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"59d5ef02\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f194535 e-flex e-con-boxed e-con e-child\" data-id=\"1f194535\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2229c062 elementor-widget elementor-widget-heading\" data-id=\"2229c062\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Streamlining Processes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-600d07ea elementor-widget elementor-widget-text-editor\" data-id=\"600d07ea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Reymond and his team knew they needed an ITSM tool that could help them streamline their processes and make things more efficient for them in the long run as they continue to scale their business, but they also needed that same platform to support their immediate ITSM needs.<\/p>\n<p>\u201cWe had to really dig through the tools that are available and figure out which ITSM software made the most sense for our business needs,\u201d he said. B&amp;I ended up selecting\u00a0<a href=\"https:\/\/www.{{ site_settings.domain }}\/?utm_source=google&amp;utm_medium=cpc&amp;utm_term=teamdynamix&amp;utm_content=info-tech-itsm-report&amp;utm_campaign=gg_nam_dg_search_brand&amp;gclid=Cj0KCQjwzZmwBhD8ARIsAH4v1gUeKzHNDPLqDBtcI0yxUNu82y5y5rP17nfDtwnZg0z48cjTAgZ0fVkaAoqsEALw_wcB&amp;adgroup=brand_exact\">TeamDynamix<\/a>\u00a0as the new ITSM tool for the company.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-40671788 e-flex e-con-boxed e-con e-child\" data-id=\"40671788\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7a3e8bbf e-flex e-con-boxed e-con e-child\" data-id=\"7a3e8bbf\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f35ebcd elementor-widget elementor-widget-heading\" data-id=\"6f35ebcd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Making  <span class=\"color-lightblue\">Massive <\/span>Strides<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-533599f elementor-widget elementor-widget-text-editor\" data-id=\"533599f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>&#8220;It&#8217;s so quick and easy, we\u2019re making massive strides. We absolutely love it.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-620b8900 e-flex e-con-boxed e-con e-child\" data-id=\"620b8900\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c931c6a elementor-widget elementor-widget-heading\" data-id=\"c931c6a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">ITSM Selection Strategy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-539d74a9 elementor-widget elementor-widget-text-editor\" data-id=\"539d74a9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For Reymond at B&amp;I, their existing ITSM tool simply could no longer support their business\u2019s growth.\u00a0\u00a0\u201cWe had outgrown the IT Service Management platform we were using, and quickly realized we needed to find a new tool that could support us,\u201d he said. So, they started their process by doing exactly as Graf recommends and put together their list of pain points before starting their ITSM search.<\/p>\n<p>\u00a0<\/p>\n<p>Next, Graf recommends identifying the opportunities that are out there for your business that you can achieve with the right tool. These are things you can\u2019t do right now because your existing tool is missing something and can\u2019t help to move your business forward.<\/p>\n<p>\u00a0<\/p>\n<p>To ensure the best overall ITSM vendor evaluation, especially if you\u2019re using an RFP process to find vendors, Graf says to articulate these stories about pain points and opportunities up front, \u201cMake sure you share those stories and really give vendors a chance to show you how their product can, or in some cases can\u2019t, fix those issues. After being in this business for as long as I have, this is the type of thing I would be doing to make sure I\u2019m finding the best fit.\u201d<\/p>\n<p>\u00a0<\/p>\n<p>\u201cAny service management platform is going to manage tickets,\u201d adds Graf. \u201cThat\u2019s why identifying a platform that will address your pain points and help with new opportunities is most critical for understanding fit.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b7b3fbd elementor-widget elementor-widget-heading\" data-id=\"4b7b3fbd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Investing in Self-Service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b0e9611 elementor-widget elementor-widget-text-editor\" data-id=\"2b0e9611\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Within TeamDynamix you have the ability to quickly spin up a\u00a0<a href=\"https:\/\/hub.{{ site_settings.domain }}\/blog\/tips-for-building-an-accurate-and-easy-to-navigate-knowledge-base-and-portal?utm_source=google&amp;utm_medium=cpc&amp;utm_term=teamdynamix&amp;utm_content=info-tech-itsm-report&amp;utm_campaign=gg_nam_dg_search_brand&amp;gclid=Cj0KCQjwzZmwBhD8ARIsAH4v1gUeKzHNDPLqDBtcI0yxUNu82y5y5rP17nfDtwnZg0z48cjTAgZ0fVkaAoqsEALw_wcB&amp;adgroup=brand_exact\">self-service portal<\/a>\u00a0supported by a knowledge base. Reymond said this was another key feature for B&amp;I when looking at ITSM tools.<\/p>\n<p>\u201cOne of the big things we were looking for is how can we have our users help themselves,\u201d he said. \u201cWe support almost 1,000 users and most of them are in the field \u2013 so we needed a cloud-based tool that supports self-service.\u201d<\/p>\n<p>\u00a0<\/p>\n<p>And Reymond said TeamDynamix has worked out \u201cphenomenally.\u201d\u00a0In fact, they recently had an instance where having a knowledge base worked out wonderfully, \u201cWe have a vendor who told us that they were going to do an update and needed every user to create a new login using SSO,\u201d he said. \u201cThis is a 20-step process, and we had 280 users that needed to do this. Instead of sending out instructions in an email that would likely be ignored, I created a knowledge base article with step-by-step instructions with screenshots and sent the link to that article to all of the managers explaining they needed to have their users do this. Within a very short amount of time, most of them completed this task. Being able to make it nice and pretty on the knowledge base with everything just one click away made all the difference.\u201d<\/p>\n<p>\u00a0<\/p>\n<p>Reymond said they\u2019ve already found that as they add articles, users are going to their portal and looking for answers before putting in a ticket \u2013 even when out in the field, \u201cThis has made a great impact on IT, we\u2019ve seen a decrease in our average daily ticket volume as a result.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1729e605 elementor-widget elementor-widget-heading\" data-id=\"1729e605\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Enterprise Service for Facilities<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7677496 elementor-widget elementor-widget-text-editor\" data-id=\"7677496\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In addition to finding a tool that solved IT pain points, B&amp;I wanted to be able to take their ITSM platform and extend its use outside of IT to departments like Human Resources and Facilities for more of an Enterprise Service Management approach to service management and delivery.<\/p>\n<p>\u00a0<\/p>\n<p>\u201cAsset management for facilities is huge,\u201d Reymond said. \u201cIt was important for us to have a tool that could be used in other departments and help them be able to do things, like asset management, that they couldn\u2019t do before. As we keep implementing new things with TeamDynamix we are finding different features and functionalities that are great for different parts of the company that we hadn\u2019t even considered before. We never really thought we\u2019d be able to find a single system that could be used across several different departments, and that\u2019s been a great benefit for us.\u201d<\/p>\n<p>\u00a0<\/p>\n<p>And with this ESM strategy now in place, Reymond said they are well positioned for the future, \u201cTeamDynamix solved our pain points. Finding this kind of tool is really going to help us take things to the next level, quite quickly.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35afc71c e-flex e-con-boxed e-con e-child\" data-id=\"35afc71c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f43e3ca testimonial-icon elementor-widget elementor-widget-heading\" data-id=\"f43e3ca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Asset Management for <span class=\"color-teal\">facilities is huge<\/span>, it was important for us to have a tool that could be used in other departments.\"<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1b5d72 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d1b5d72\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21144164 elementor-share-buttons--view-icon elementor-share-buttons--skin-minimal elementor-share-buttons--color-custom blogInner_socialShare elementor-share-buttons--shape-square elementor-grid-0 elementor-widget elementor-widget-share-buttons\" data-id=\"21144164\" data-element_type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Share on facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_twitter\" role=\"button\" tabindex=\"0\" aria-label=\"Share on twitter\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-twitter\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M459.37 151.716c.325 4.548.325 9.097.325 13.645 0 138.72-105.583 298.558-298.558 298.558-59.452 0-114.68-17.219-161.137-47.106 8.447.974 16.568 1.299 25.34 1.299 49.055 0 94.213-16.568 130.274-44.832-46.132-.975-84.792-31.188-98.112-72.772 6.498.974 12.995 1.624 19.818 1.624 9.421 0 18.843-1.3 27.614-3.573-48.081-9.747-84.143-51.98-84.143-102.985v-1.299c13.969 7.797 30.214 12.67 47.431 13.319-28.264-18.843-46.781-51.005-46.781-87.391 0-19.492 5.197-37.36 14.294-52.954 51.655 63.675 129.3 105.258 216.365 109.807-1.624-7.797-2.599-15.918-2.599-24.04 0-57.828 46.782-104.934 104.934-104.934 30.213 0 57.502 12.67 76.67 33.137 23.715-4.548 46.456-13.32 66.599-25.34-7.798 24.366-24.366 44.833-46.132 57.827 21.117-2.273 41.584-8.122 60.426-16.243-14.292 20.791-32.161 39.308-52.628 54.253z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Share on linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3996d1b e-flex e-con-boxed e-con e-parent\" data-id=\"3996d1b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a41c72 elementor-widget elementor-widget-heading\" data-id=\"5a41c72\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">More Customer Stories<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d467a16 related-items-custom elementor-pagination-type-bullets elementor-arrows-position-inside elementor-pagination-position-outside elementor-widget elementor-widget-loop-carousel\" data-id=\"d467a16\" data-element_type=\"widget\" data-settings=\"{&quot;template_id&quot;:&quot;73&quot;,&quot;slides_to_show&quot;:&quot;4&quot;,&quot;slides_to_show_laptop&quot;:&quot;4&quot;,&quot;slides_to_scroll_laptop&quot;:&quot;1&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:24,&quot;sizes&quot;:[]},&quot;_skin&quot;:&quot;post&quot;,&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;.elementor-loop-container&quot;,&quot;speed&quot;:500,&quot;arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;image_spacing_custom_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-carousel.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"swiper elementor-loop-container elementor-grid\" role=\"list\" dir=\"ltr\">\n\t\t\t\t<div class=\"swiper-wrapper\" aria-live=\"polite\">\n\t\t<style id=\"loop-dynamic-73\">.e-loop-item-12516 .elementor-element.elementor-element-8c4d7a5:not(.elementor-motion-effects-element-type-background), .e-loop-item-12516 .elementor-element.elementor-element-8c4d7a5 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2026\/01\/Automation-and-AI-in-the-Public-Sector.jpg\");}<\/style><style id=\"loop-73\">.elementor-73 .elementor-element.elementor-element-5e10aa4{--display:flex;--overflow:hidden;border-style:solid;--border-style:solid;border-width:1px 1px 1px 1px;--border-top-width:1px;--border-right-width:1px;--border-bottom-width:1px;--border-left-width:1px;border-color:#101B421A;--border-color:#101B421A;--border-radius:16px 16px 16px 16px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-73 .elementor-element.elementor-element-5e10aa4:hover{box-shadow:0px 8px 16px 0px rgba(0, 0, 0, 0.08);}.elementor-73 .elementor-element.elementor-element-8c4d7a5{--display:flex;--min-height:176.3px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-73 .elementor-element.elementor-element-8c4d7a5:not(.elementor-motion-effects-element-type-background), .elementor-73 .elementor-element.elementor-element-8c4d7a5 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-position:top center;background-repeat:no-repeat;background-size:cover;}.elementor-73 .elementor-element.elementor-element-aa4197f{--display:flex;--padding-top:24px;--padding-bottom:24px;--padding-left:24px;--padding-right:24px;}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-73 .elementor-element.elementor-element-fe9bb8b{font-family:\"Poppins\", Sans-serif;font-size:13px;font-weight:400;text-transform:uppercase;line-height:20.8px;color:#18181E80;}.elementor-widget-theme-post-title .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );line-height:var( --e-global-typography-primary-line-height );color:var( --e-global-color-primary );}.elementor-73 .elementor-element.elementor-element-6ed6b1b > .elementor-widget-container{margin:8px 0px 24px 0px;}.elementor-73 .elementor-element.elementor-element-6ed6b1b .elementor-heading-title{font-family:\"Source Sans Pro\", Sans-serif;font-size:18px;font-weight:700;line-height:24.3px;color:var( --e-global-color-077b409 );}.elementor-widget-button .elementor-button{background-color:var( --e-global-color-accent );font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );}.elementor-73 .elementor-element.elementor-element-ec5b247 .elementor-button{background-color:var( --e-global-color-7688973 );font-family:var( --e-global-typography-393031c-font-family ), Sans-serif;font-size:var( --e-global-typography-393031c-font-size );font-weight:var( --e-global-typography-393031c-font-weight );text-decoration:var( --e-global-typography-393031c-text-decoration );line-height:var( --e-global-typography-393031c-line-height );fill:var( --e-global-color-53f07c7 );color:var( --e-global-color-53f07c7 );border-style:solid;border-width:0px 0px 1px 0px;border-color:#00000000;border-radius:0px 0px 0px 0px;padding:8px 0px 8px 0px;}.elementor-73 .elementor-element.elementor-element-ec5b247 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-73 .elementor-element.elementor-element-ec5b247 .elementor-button-content-wrapper{flex-direction:row-reverse;}.elementor-73 .elementor-element.elementor-element-ec5b247 .elementor-button:hover, .elementor-73 .elementor-element.elementor-element-ec5b247 .elementor-button:focus{color:#067471;border-color:#067471;}.elementor-73 .elementor-element.elementor-element-ec5b247 .elementor-button:hover svg, .elementor-73 .elementor-element.elementor-element-ec5b247 .elementor-button:focus svg{fill:#067471;}.elementor-73 .elementor-element.elementor-element-795a213 .elementor-button{background-color:var( --e-global-color-7688973 );font-family:var( --e-global-typography-393031c-font-family ), Sans-serif;font-size:var( --e-global-typography-393031c-font-size );font-weight:var( --e-global-typography-393031c-font-weight );text-decoration:var( --e-global-typography-393031c-text-decoration );line-height:var( --e-global-typography-393031c-line-height );fill:var( --e-global-color-53f07c7 );color:var( --e-global-color-53f07c7 );border-style:solid;border-width:0px 0px 1px 0px;border-color:#00000000;border-radius:0px 0px 0px 0px;padding:8px 0px 8px 0px;}.elementor-73 .elementor-element.elementor-element-795a213 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-73 .elementor-element.elementor-element-795a213 .elementor-button-content-wrapper{flex-direction:row-reverse;}.elementor-73 .elementor-element.elementor-element-795a213 .elementor-button:hover, .elementor-73 .elementor-element.elementor-element-795a213 .elementor-button:focus{color:#067471;border-color:#067471;}.elementor-73 .elementor-element.elementor-element-795a213 .elementor-button:hover svg, .elementor-73 .elementor-element.elementor-element-795a213 .elementor-button:focus svg{fill:#067471;}.elementor-73 .elementor-element.elementor-element-0e805f8 .elementor-button{background-color:var( --e-global-color-7688973 );font-family:var( --e-global-typography-393031c-font-family ), Sans-serif;font-size:var( --e-global-typography-393031c-font-size );font-weight:var( --e-global-typography-393031c-font-weight );text-decoration:var( --e-global-typography-393031c-text-decoration );line-height:var( --e-global-typography-393031c-line-height );fill:var( --e-global-color-53f07c7 );color:var( --e-global-color-53f07c7 );border-style:solid;border-width:0px 0px 1px 0px;border-color:#00000000;border-radius:0px 0px 0px 0px;padding:8px 0px 8px 0px;}.elementor-73 .elementor-element.elementor-element-0e805f8 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-73 .elementor-element.elementor-element-0e805f8 .elementor-button-content-wrapper{flex-direction:row-reverse;}.elementor-73 .elementor-element.elementor-element-0e805f8 .elementor-button:hover, .elementor-73 .elementor-element.elementor-element-0e805f8 .elementor-button:focus{color:#067471;border-color:#067471;}.elementor-73 .elementor-element.elementor-element-0e805f8 .elementor-button:hover svg, .elementor-73 .elementor-element.elementor-element-0e805f8 .elementor-button:focus svg{fill:#067471;}.elementor-73 .elementor-element.elementor-element-4cc93bf .elementor-button{background-color:var( --e-global-color-7688973 );font-family:var( --e-global-typography-393031c-font-family ), Sans-serif;font-size:var( --e-global-typography-393031c-font-size );font-weight:var( --e-global-typography-393031c-font-weight );text-decoration:var( --e-global-typography-393031c-text-decoration );line-height:var( --e-global-typography-393031c-line-height );fill:var( --e-global-color-53f07c7 );color:var( --e-global-color-53f07c7 );border-style:solid;border-width:0px 0px 1px 0px;border-color:#00000000;border-radius:0px 0px 0px 0px;padding:8px 0px 8px 0px;}.elementor-73 .elementor-element.elementor-element-4cc93bf > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-73 .elementor-element.elementor-element-4cc93bf .elementor-button-content-wrapper{flex-direction:row-reverse;}.elementor-73 .elementor-element.elementor-element-4cc93bf .elementor-button:hover, .elementor-73 .elementor-element.elementor-element-4cc93bf .elementor-button:focus{color:#067471;border-color:#067471;}.elementor-73 .elementor-element.elementor-element-4cc93bf .elementor-button:hover svg, .elementor-73 .elementor-element.elementor-element-4cc93bf .elementor-button:focus svg{fill:#067471;}.elementor-73 .elementor-element.elementor-element-15457b6 .elementor-button{background-color:var( --e-global-color-7688973 );font-family:var( --e-global-typography-393031c-font-family ), Sans-serif;font-size:var( --e-global-typography-393031c-font-size );font-weight:var( --e-global-typography-393031c-font-weight );text-decoration:var( --e-global-typography-393031c-text-decoration );line-height:var( --e-global-typography-393031c-line-height );fill:var( --e-global-color-53f07c7 );color:var( --e-global-color-53f07c7 );border-style:solid;border-width:0px 0px 1px 0px;border-color:#00000000;border-radius:0px 0px 0px 0px;padding:8px 0px 8px 0px;}.elementor-73 .elementor-element.elementor-element-15457b6 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-73 .elementor-element.elementor-element-15457b6 .elementor-button-content-wrapper{flex-direction:row-reverse;}.elementor-73 .elementor-element.elementor-element-15457b6 .elementor-button:hover, .elementor-73 .elementor-element.elementor-element-15457b6 .elementor-button:focus{color:#067471;border-color:#067471;}.elementor-73 .elementor-element.elementor-element-15457b6 .elementor-button:hover svg, .elementor-73 .elementor-element.elementor-element-15457b6 .elementor-button:focus svg{fill:#067471;}@media(max-width:1599px){.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-73 .elementor-element.elementor-element-ec5b247 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-795a213 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-0e805f8 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-4cc93bf .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-15457b6 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}}@media(max-width:1279px){.elementor-73 .elementor-element.elementor-element-8c4d7a5{--min-height:186.8px;}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-73 .elementor-element.elementor-element-6ed6b1b .elementor-heading-title{font-size:16px;line-height:21.6px;}.elementor-73 .elementor-element.elementor-element-ec5b247 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-795a213 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-0e805f8 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-4cc93bf .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-15457b6 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}}@media(max-width:767px){.elementor-73 .elementor-element.elementor-element-8c4d7a5{--min-height:176px;}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );line-height:var( --e-global-typography-primary-line-height );}.elementor-73 .elementor-element.elementor-element-6ed6b1b .elementor-heading-title{font-size:16px;line-height:21.6px;}.elementor-73 .elementor-element.elementor-element-ec5b247 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-795a213 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-0e805f8 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-4cc93bf .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}.elementor-73 .elementor-element.elementor-element-15457b6 .elementor-button{font-size:var( --e-global-typography-393031c-font-size );line-height:var( --e-global-typography-393031c-line-height );}}@media(min-width:768px){.elementor-73 .elementor-element.elementor-element-8c4d7a5{--width:100%;}}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"73\" class=\"elementor elementor-73 swiper-slide e-loop-item e-loop-item-12516 post-12516 client-story type-client-story status-publish has-post-thumbnail hentry category-customer-stories industry-public-sector product-area-enterprise-service-management product-area-integration-automation-ipaas product-area-it-service-management topic-automating-enterprise-workflows topic-going-beyond-it-with-esm topic-optimizing-the-it-service-desk topic-reducing-administrative-burden topic-supercharging-itsm-with-automation\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-5e10aa4 TeamDynamix-featuredCard e-flex e-con-boxed e-con e-parent\" data-id=\"5e10aa4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-8c4d7a5 e-con-full e-flex e-con e-child\" data-id=\"8c4d7a5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/doing-more-with-less-how-the-city-of-fort-myers-turned-budget-cuts-into-a-modernization-win\/\">\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-aa4197f e-flex e-con-boxed e-con e-child\" data-id=\"aa4197f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe9bb8b elementor-widget elementor-widget-text-editor\" data-id=\"fe9bb8b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span>Customer Story<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed6b1b TeamDynamix-LoopPostTitle elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"6ed6b1b\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/doing-more-with-less-how-the-city-of-fort-myers-turned-budget-cuts-into-a-modernization-win\/\">Doing More with Less: How the City of Fort Myers Turned Budget Cuts Into a Modernization Win<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15457b6 btn-tertiary  btn16 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"15457b6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/doing-more-with-less-how-the-city-of-fort-myers-turned-budget-cuts-into-a-modernization-win\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\"><path d=\"m4.666 11.833 6.666-6.666M4.666 5.167h6.666v6.666\" stroke=\"#067471\" stroke-width=\"1.333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read The Story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<style id=\"loop-dynamic-73\">.e-loop-item-12448 .elementor-element.elementor-element-8c4d7a5:not(.elementor-motion-effects-element-type-background), .e-loop-item-12448 .elementor-element.elementor-element-8c4d7a5 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2026\/01\/San-Joaquin-County-ITSM-Transformation.jpg\");}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"73\" class=\"elementor elementor-73 swiper-slide e-loop-item e-loop-item-12448 post-12448 client-story type-client-story status-publish has-post-thumbnail hentry category-customer-stories industry-public-sector product-area-enterprise-service-management product-area-integration-automation-ipaas product-area-it-service-management topic-automating-enterprise-workflows topic-going-beyond-it-with-esm topic-optimizing-the-it-service-desk topic-supercharging-itsm-with-automation topic-tickets-projects-together\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-5e10aa4 TeamDynamix-featuredCard e-flex e-con-boxed e-con e-parent\" data-id=\"5e10aa4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-8c4d7a5 e-con-full e-flex e-con e-child\" data-id=\"8c4d7a5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/san-joaquin-countys-it-evolution-from-humble-beginnings-to-a-technology-powerhouse\/\">\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-aa4197f e-flex e-con-boxed e-con e-child\" data-id=\"aa4197f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe9bb8b elementor-widget elementor-widget-text-editor\" data-id=\"fe9bb8b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span>Customer Story<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed6b1b TeamDynamix-LoopPostTitle elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"6ed6b1b\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/san-joaquin-countys-it-evolution-from-humble-beginnings-to-a-technology-powerhouse\/\">San Joaquin County\u2019s IT Evolution: From Humble Beginnings to a Technology Powerhouse<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15457b6 btn-tertiary  btn16 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"15457b6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/san-joaquin-countys-it-evolution-from-humble-beginnings-to-a-technology-powerhouse\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\"><path d=\"m4.666 11.833 6.666-6.666M4.666 5.167h6.666v6.666\" stroke=\"#067471\" stroke-width=\"1.333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read The Story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<style id=\"loop-dynamic-73\">.e-loop-item-12446 .elementor-element.elementor-element-8c4d7a5:not(.elementor-motion-effects-element-type-background), .e-loop-item-12446 .elementor-element.elementor-element-8c4d7a5 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2026\/01\/City-of-Worcester-Unified-ITSM.jpg\");}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"73\" class=\"elementor elementor-73 swiper-slide e-loop-item e-loop-item-12446 post-12446 client-story type-client-story status-publish has-post-thumbnail hentry category-customer-stories industry-public-sector product-area-it-service-management product-area-project-portfolio-management topic-going-beyond-it-with-esm topic-optimizing-the-it-service-desk topic-tickets-projects-together\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-5e10aa4 TeamDynamix-featuredCard e-flex e-con-boxed e-con e-parent\" data-id=\"5e10aa4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-8c4d7a5 e-con-full e-flex e-con e-child\" data-id=\"8c4d7a5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/the-city-of-worcesters-leap-from-basic-ticketing-to-itsm-maturity\/\">\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-aa4197f e-flex e-con-boxed e-con e-child\" data-id=\"aa4197f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe9bb8b elementor-widget elementor-widget-text-editor\" data-id=\"fe9bb8b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span>Customer Story<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed6b1b TeamDynamix-LoopPostTitle elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"6ed6b1b\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/the-city-of-worcesters-leap-from-basic-ticketing-to-itsm-maturity\/\">The City of Worcester&#8217;s Leap: From Basic Ticketing to ITSM Maturity<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15457b6 btn-tertiary  btn16 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"15457b6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/the-city-of-worcesters-leap-from-basic-ticketing-to-itsm-maturity\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\"><path d=\"m4.666 11.833 6.666-6.666M4.666 5.167h6.666v6.666\" stroke=\"#067471\" stroke-width=\"1.333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read The Story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<style id=\"loop-dynamic-73\">.e-loop-item-12421 .elementor-element.elementor-element-8c4d7a5:not(.elementor-motion-effects-element-type-background), .e-loop-item-12421 .elementor-element.elementor-element-8c4d7a5 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/12\/WestEd-Automate-Enterprise-Service-Delivery.jpg\");}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"73\" class=\"elementor elementor-73 swiper-slide e-loop-item e-loop-item-12421 post-12421 client-story type-client-story status-publish has-post-thumbnail hentry category-customer-stories product-area-it-service-management topic-going-beyond-it-with-esm topic-optimizing-the-it-service-desk topic-supercharging-itsm-with-automation\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-5e10aa4 TeamDynamix-featuredCard e-flex e-con-boxed e-con e-parent\" data-id=\"5e10aa4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-8c4d7a5 e-con-full e-flex e-con e-child\" data-id=\"8c4d7a5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/wested-automates-enterprise-service-delivery-improving-efficiency-and-user-satisfaction\/\">\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-aa4197f e-flex e-con-boxed e-con e-child\" data-id=\"aa4197f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe9bb8b elementor-widget elementor-widget-text-editor\" data-id=\"fe9bb8b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span>Customer Story<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed6b1b TeamDynamix-LoopPostTitle elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"6ed6b1b\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/wested-automates-enterprise-service-delivery-improving-efficiency-and-user-satisfaction\/\">WestEd Automates Enterprise Service Delivery, Improving Efficiency and User Satisfaction<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15457b6 btn-tertiary  btn16 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"15457b6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/wested-automates-enterprise-service-delivery-improving-efficiency-and-user-satisfaction\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\"><path d=\"m4.666 11.833 6.666-6.666M4.666 5.167h6.666v6.666\" stroke=\"#067471\" stroke-width=\"1.333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read The Story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-right\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M696 533C708 521 713 504 713 487 713 471 708 454 696 446L400 146C388 133 375 125 354 125 338 125 325 129 313 142 300 154 292 171 292 187 292 204 296 221 308 233L563 492 304 771C292 783 288 800 288 817 288 833 296 850 308 863 321 871 338 875 354 875 371 875 388 867 400 854L696 533Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":2718,"template":"","categories":[12],"industry":[335],"product-area":[312,49],"topic":[343],"class_list":["post-2717","client-story","type-client-story","status-publish","has-post-thumbnail","hentry","category-customer-stories","industry-services","product-area-enterprise-service-management","product-area-it-service-management","topic-optimizing-the-it-service-desk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.6 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>B&amp;I Contractors Tips for ITSM Selection | TeamDynamix<\/title>\n<meta name=\"description\" content=\"B&amp;I Contractors, discusses key criteria for ITSM selection. From low admin overhead to improved self-service ... what matters most to you?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/bi-contractors-itsm-selection\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"B&amp;I Contractors Tips for ITSM Selection\" \/>\n<meta property=\"og:description\" content=\"B&amp;I Contractors, discusses key criteria for ITSM selection. From low admin overhead to improved self-service ... what matters most to you?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/bi-contractors-itsm-selection\/\" \/>\n<meta property=\"og:site_name\" content=\"TeamDynamix\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/tdxbuzz\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-07T14:54:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Customer-Story-BI-Contractors.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@TDXBuzz\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/bi-contractors-itsm-selection\/\",\"url\":\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/bi-contractors-itsm-selection\/\",\"name\":\"B&I Contractors Tips for ITSM Selection | TeamDynamix\",\"isPartOf\":{\"@id\":\"https:\/\/www.{{ site_settings.domain }}\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/bi-contractors-itsm-selection\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/bi-contractors-itsm-selection\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Customer-Story-BI-Contractors.png\",\"datePublished\":\"2023-01-01T00:00:00+00:00\",\"dateModified\":\"2025-07-07T14:54:05+00:00\",\"description\":\"B&I Contractors, discusses key criteria for ITSM selection. From low admin overhead to improved self-service ... what matters most to you?\",\"breadcrumb\":{\"@id\":\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/bi-contractors-itsm-selection\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/bi-contractors-itsm-selection\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/bi-contractors-itsm-selection\/#primaryimage\",\"url\":\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Customer-Story-BI-Contractors.png\",\"contentUrl\":\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Customer-Story-BI-Contractors.png\",\"width\":800,\"height\":500,\"caption\":\"BI Contractors Discuss ITSM Selection Criteria for Construction\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/bi-contractors-itsm-selection\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.{{ site_settings.domain }}\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"B&amp;I Contractors Tips for ITSM Selection\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.{{ site_settings.domain }}\/#website\",\"url\":\"https:\/\/www.{{ site_settings.domain }}\/\",\"name\":\"TeamDynamix\",\"description\":\"Team Dynamix Site\",\"publisher\":{\"@id\":\"https:\/\/www.{{ site_settings.domain }}\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.{{ site_settings.domain }}\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.{{ site_settings.domain }}\/#organization\",\"name\":\"TeamDynamix\",\"url\":\"https:\/\/www.{{ site_settings.domain }}\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.{{ site_settings.domain }}\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/02\/TeamDynamix-Logo.svg\",\"contentUrl\":\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/02\/TeamDynamix-Logo.svg\",\"width\":202,\"height\":36,\"caption\":\"TeamDynamix\"},\"image\":{\"@id\":\"https:\/\/www.{{ site_settings.domain }}\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/tdxbuzz\/\",\"https:\/\/x.com\/TDXBuzz\",\"https:\/\/www.linkedin.com\/company\/teamdynamix\/\",\"https:\/\/www.youtube.com\/channel\/UCjnEaUSXL4E0GcPbCc24Rvg?ybp=-gEJbWVldGVkZ2Fy\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"B&I Contractors Tips for ITSM Selection | TeamDynamix","description":"B&I Contractors, discusses key criteria for ITSM selection. From low admin overhead to improved self-service ... what matters most to you?","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/bi-contractors-itsm-selection\/","og_locale":"en_US","og_type":"article","og_title":"B&amp;I Contractors Tips for ITSM Selection","og_description":"B&I Contractors, discusses key criteria for ITSM selection. From low admin overhead to improved self-service ... what matters most to you?","og_url":"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/bi-contractors-itsm-selection\/","og_site_name":"TeamDynamix","article_publisher":"https:\/\/www.facebook.com\/tdxbuzz\/","article_modified_time":"2025-07-07T14:54:05+00:00","og_image":[{"width":800,"height":500,"url":"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Customer-Story-BI-Contractors.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@TDXBuzz","twitter_misc":{"Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/bi-contractors-itsm-selection\/","url":"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/bi-contractors-itsm-selection\/","name":"B&I Contractors Tips for ITSM Selection | TeamDynamix","isPartOf":{"@id":"https:\/\/www.{{ site_settings.domain }}\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/bi-contractors-itsm-selection\/#primaryimage"},"image":{"@id":"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/bi-contractors-itsm-selection\/#primaryimage"},"thumbnailUrl":"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Customer-Story-BI-Contractors.png","datePublished":"2023-01-01T00:00:00+00:00","dateModified":"2025-07-07T14:54:05+00:00","description":"B&I Contractors, discusses key criteria for ITSM selection. From low admin overhead to improved self-service ... what matters most to you?","breadcrumb":{"@id":"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/bi-contractors-itsm-selection\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/bi-contractors-itsm-selection\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/bi-contractors-itsm-selection\/#primaryimage","url":"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Customer-Story-BI-Contractors.png","contentUrl":"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Customer-Story-BI-Contractors.png","width":800,"height":500,"caption":"BI Contractors Discuss ITSM Selection Criteria for Construction"},{"@type":"BreadcrumbList","@id":"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/bi-contractors-itsm-selection\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.{{ site_settings.domain }}\/"},{"@type":"ListItem","position":2,"name":"B&amp;I Contractors Tips for ITSM Selection"}]},{"@type":"WebSite","@id":"https:\/\/www.{{ site_settings.domain }}\/#website","url":"https:\/\/www.{{ site_settings.domain }}\/","name":"TeamDynamix","description":"Team Dynamix Site","publisher":{"@id":"https:\/\/www.{{ site_settings.domain }}\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.{{ site_settings.domain }}\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.{{ site_settings.domain }}\/#organization","name":"TeamDynamix","url":"https:\/\/www.{{ site_settings.domain }}\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.{{ site_settings.domain }}\/#\/schema\/logo\/image\/","url":"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/02\/TeamDynamix-Logo.svg","contentUrl":"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/02\/TeamDynamix-Logo.svg","width":202,"height":36,"caption":"TeamDynamix"},"image":{"@id":"https:\/\/www.{{ site_settings.domain }}\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/tdxbuzz\/","https:\/\/x.com\/TDXBuzz","https:\/\/www.linkedin.com\/company\/teamdynamix\/","https:\/\/www.youtube.com\/channel\/UCjnEaUSXL4E0GcPbCc24Rvg?ybp=-gEJbWVldGVkZ2Fy"]}]}},"_links":{"self":[{"href":"https:\/\/www.{{ site_settings.domain }}\/wp-json\/wp\/v2\/client-story\/2717","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.{{ site_settings.domain }}\/wp-json\/wp\/v2\/client-story"}],"about":[{"href":"https:\/\/www.{{ site_settings.domain }}\/wp-json\/wp\/v2\/types\/client-story"}],"version-history":[{"count":0,"href":"https:\/\/www.{{ site_settings.domain }}\/wp-json\/wp\/v2\/client-story\/2717\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.{{ site_settings.domain }}\/wp-json\/wp\/v2\/media\/2718"}],"wp:attachment":[{"href":"https:\/\/www.{{ site_settings.domain }}\/wp-json\/wp\/v2\/media?parent=2717"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.{{ site_settings.domain }}\/wp-json\/wp\/v2\/categories?post=2717"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.{{ site_settings.domain }}\/wp-json\/wp\/v2\/industry?post=2717"},{"taxonomy":"product-area","embeddable":true,"href":"https:\/\/www.{{ site_settings.domain }}\/wp-json\/wp\/v2\/product-area?post=2717"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.{{ site_settings.domain }}\/wp-json\/wp\/v2\/topic?post=2717"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}