{"id":11654,"date":"2025-01-21T17:23:19","date_gmt":"2025-01-21T17:23:19","guid":{"rendered":"https:\/\/www.{{ site_settings.domain }}\/?page_id=11654"},"modified":"2025-01-27T19:36:21","modified_gmt":"2025-01-27T19:36:21","slug":"download-idc-itsm-modernization-market-study","status":"publish","type":"page","link":"https:\/\/www.{{ site_settings.domain }}\/download-idc-itsm-modernization-market-study\/","title":{"rendered":"ITSM Modernization &#8211; IDC Market Study"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11654\" class=\"elementor elementor-11654\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10c6b25 e-flex e-con-boxed e-con e-parent\" data-id=\"10c6b25\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e2f6971 e-con-full e-flex e-con e-child\" data-id=\"e2f6971\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c73611 TeamDynamix-breadcrumbs elementor-mobile-align-center elementor-widget elementor-widget-breadcrumbs\" data-id=\"7c73611\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.{{ site_settings.domain }}\/\">Home<\/a><\/span><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2f01eb elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"c2f01eb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span class=\"color-lightblue\">IDC <\/span> Market  Study<br> \nITSM Modernization<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da724cc elementor-widget elementor-widget-text-editor\" data-id=\"da724cc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ITSM Modernization: Agility, Automation, and AI Take Center Stage &#8211;<\/p><p><strong>Download Report for Key Findings<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa95ddc e-con-full e-flex e-con e-child\" data-id=\"fa95ddc\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a6eb050 btn-light elementor-widget elementor-widget-button\" data-id=\"a6eb050\" data-element_type=\"widget\" id=\"get_report_cta\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#get_report_cta\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-arrow-up-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download Market Study<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a22a64 e-con-full e-flex e-con e-child\" data-id=\"7a22a64\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-13e9039 e-con-full TeamDynamix-zIndex1 TeamDynamix-maxWidth341 e-flex e-con e-child\" data-id=\"13e9039\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-abd6638 TeamDynamix-absoluteContainer overlay-blend overlay-blendHeader elementor-widget elementor-widget-image\" data-id=\"abd6638\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"720\" height=\"940\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/01\/IDC-Report-Bridging-the-Gap-to-Modernize-IT-Service-Management.png\" class=\"attachment-large size-large wp-image-11659\" alt=\"IDC Report on ITSM Modernization - Bridging the Gap to Modernize IT Service Management\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/01\/IDC-Report-Bridging-the-Gap-to-Modernize-IT-Service-Management.png 720w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/01\/IDC-Report-Bridging-the-Gap-to-Modernize-IT-Service-Management-230x300.png 230w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cc6f68d e-flex e-con-boxed e-con e-parent\" data-id=\"cc6f68d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7b6e7a7 e-flex e-con-boxed e-con e-child\" data-id=\"7b6e7a7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fe62729 e-con-full e-flex e-con e-child\" data-id=\"fe62729\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8425ae elementor-widget elementor-widget-text-editor\" data-id=\"c8425ae\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>ITSM modernization<\/strong> relies on the ability to integrate seamlessly, deploy workflows quickly and leverage AI for expedited service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b1db84 elementor-widget elementor-widget-image\" data-id=\"3b1db84\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"475\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/03\/ITSM-and-Conversational-AI-1024x608.jpg\" class=\"attachment-large size-large wp-image-1944\" alt=\"ITSM modernization with chatbot conversational ai\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/03\/ITSM-and-Conversational-AI-1024x608.jpg 1024w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/03\/ITSM-and-Conversational-AI-300x178.jpg 300w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/03\/ITSM-and-Conversational-AI-768x456.jpg 768w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/03\/ITSM-and-Conversational-AI-1536x912.jpg 1536w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/03\/ITSM-and-Conversational-AI.jpg 1900w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37dba60 e-flex e-con-boxed e-con e-child\" data-id=\"37dba60\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9f6830c e-con-full e-flex e-con e-child\" data-id=\"9f6830c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1504733 elementor-view-stacked elementor-position-left elementor-shape-circle elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"1504733\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-check\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAgility is a Top Priority in ITSM Modernization\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71a391f elementor-widget elementor-widget-text-editor\" data-id=\"71a391f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Agility is a key barrier to ITSM maturity &#8211; due to both resource constraints and heavy admin overhead, organizations are unable to deploy or expand service delivery.\u00a0 As an example, just 35% have fully implemented enterprise service management workflows beyond IT, reflecting a critical need for <a href=\"https:\/\/www.{{ site_settings.domain }}\/how-can-we-help\/going-beyond-it-with-esm\">ESM tools that extend across functions<\/a> such as HR, finance, and facilities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2403b7 elementor-view-stacked elementor-position-left elementor-shape-circle elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"c2403b7\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-check\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tHigh Admin Overhead is Holding Back Automation\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25ade6a elementor-widget elementor-widget-text-editor\" data-id=\"25ade6a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Over a quarter of respondents cite administrative burden in their ITSM platform as a key challenge, leading to delays in workflow deployment and customization. With 46% of respondents stating their IT teams spend 2+ hours a week on manual tasks (with 20% spending 4+ hours a week), <a href=\"https:\/\/www.{{ site_settings.domain }}\/how-can-we-help\/rapid-time-to-value-no-code\/\">IT leaders are seeking increased automation<\/a> and looking to deploy AI to decrease the time spent on mundane, repetitive tasks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-915f6eb elementor-view-stacked elementor-position-left elementor-shape-circle elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"915f6eb\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-check\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAI is Being Used to Reduce Resource Constraints\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-229823b elementor-widget elementor-widget-text-editor\" data-id=\"229823b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>32% have fully implemented AI for case resolution, while the remaining are still in the planning or adoption stage and 67% of respondents use <a href=\"https:\/\/www.{{ site_settings.domain }}\/how-can-we-help\/reducing-ticket-volume-w-chat\">AI-enhanced chat<\/a> for 24 x 7 response and resolution. In addition, 63% use some form of AI-enabled automation, and 54% have an AI-enabled technician assistant. Currently, 39% of respondents report using GenAI-enabled knowledge management. IT leaders are prioritizing these implementations over the next 12\u201318 months.\u00a0 AI is fast becoming the catalyst for ITSM modernization efforts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35f2d13 e-flex e-con-boxed e-con e-parent\" data-id=\"35f2d13\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-763cf0d e-con-full e-flex e-con e-child\" data-id=\"763cf0d\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8288398 e-con-full e-flex e-con e-child\" data-id=\"8288398\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d0c1d9 elementor-widget elementor-widget-heading\" data-id=\"3d0c1d9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"color-lightblue\">IDC<\/span> Market Study- Bridging the Gap to Modernize IT Service Management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bcd986 elementor-widget elementor-widget-text-editor\" data-id=\"8bcd986\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As the demands of digital transformation grow, IT leaders are pointing to agility, automation, and AI as the key building blocks for ITSM modernization efforts.\u00a0 Download this report to benchmark your organization and to start building your roadmap for faster, better service delivery.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d0f7cec e-con-full e-flex e-con e-child\" data-id=\"d0f7cec\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e30726 elementor-widget elementor-widget-html\" data-id=\"6e30726\" data-element_type=\"widget\" id=\"#get_report_cta\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<body>\n    \n<noscript>\n<iframe src=\"https:\/\/resources.{{ site_settings.domain }}\/l\/141641\/2025-01-22\/c2wjsf\" width=\"100%\" height=\"500\" type=\"text\/html\" frameborder=\"0\" allowTransparency=\"true\" style=\"border: 0\"><\/iframe>\n<\/noscript>\n\n<script type=\"text\/javascript\">\n var form = 'https:\/\/resources.{{ site_settings.domain }}\/l\/141641\/2025-01-22\/c2wjsf';\n var params = window.location.search;\n var thisScript = document.scripts[document.scripts.length - 1];\n var iframe = document.createElement('iframe');\n\n iframe.setAttribute('src', form + params);\n iframe.setAttribute('width', '100%');\n iframe.setAttribute('height', 240);\n iframe.setAttribute('type', 'text\/html');\n iframe.setAttribute('frameborder', 0);\n iframe.setAttribute('allowTransparency', 'true');\n iframe.style.border = '0';\n iframe.setAttribute('class', 'utm-src')\n\n thisScript.parentElement.replaceChild(iframe, thisScript);\n<\/script>\n\n<\/body>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ee0c30 e-con-full e-flex e-con e-child\" data-id=\"3ee0c30\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f0fabb overlay-blend elementor-widget elementor-widget-image\" data-id=\"8f0fabb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"720\" height=\"940\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/01\/IDC-Report-Bridging-the-Gap-to-Modernize-IT-Service-Management.png\" class=\"attachment-full size-full wp-image-11659\" alt=\"IDC Report on ITSM Modernization - Bridging the Gap to Modernize IT Service Management\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/01\/IDC-Report-Bridging-the-Gap-to-Modernize-IT-Service-Management.png 720w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/01\/IDC-Report-Bridging-the-Gap-to-Modernize-IT-Service-Management-230x300.png 230w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e9b5d70 e-flex e-con-boxed e-con e-parent\" data-id=\"e9b5d70\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3515bd elementor-widget elementor-widget-image\" data-id=\"c3515bd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"19\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/03\/quotation_mark_small.svg\" class=\"attachment-large size-large wp-image-552\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a064831 elementor-widget elementor-widget-text-editor\" data-id=\"a064831\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Organizations often approach me with questions about how to modernize their service management to adjust for digital transformation and other new ways of working. Organizations can drive efficiency and insights by applying automation, integration and artificial intelligence, positioning them for a competitive advantage.&#8221;<\/p><p>\u00a0<\/p><p style=\"text-align: right;\">Snow Tempest, Research Manager for <a href=\"https:\/\/www.idc.com\/\">IDC<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f609f9d e-con-full e-flex e-con e-parent\" data-id=\"f609f9d\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cd2cd8d e-flex e-con-boxed e-con e-child\" data-id=\"cd2cd8d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5900aa6 e-con-full e-flex e-con e-child\" data-id=\"5900aa6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35f4e78 elementor-widget elementor-widget-heading\" data-id=\"35f4e78\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ITSM Modernization is Being Fueled with <span class=\"color-teal\">AI<\/span> <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f922d6d elementor-widget elementor-widget-image\" data-id=\"f922d6d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/The-best-ITSM-software-1024x576.jpg\" class=\"attachment-large size-large wp-image-10965\" alt=\"ITSM modernization offers self-service is in enhanced with automation and AI\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/The-best-ITSM-software-1024x576.jpg 1024w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/The-best-ITSM-software-300x169.jpg 300w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/The-best-ITSM-software-768x432.jpg 768w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/The-best-ITSM-software-1536x864.jpg 1536w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/07\/The-best-ITSM-software.jpg 1993w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-750eefd e-con-full e-flex e-con e-child\" data-id=\"750eefd\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66d8f41 elementor-widget elementor-widget-text-editor\" data-id=\"66d8f41\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>AI Is Transforming Service Management<\/strong><br \/>Nearly 63% of organizations are exploring AI-enabled automation to streamline ticket management, with 32% fully implementing AI for case resolution and 39% utilizing AI for knowledge-based content creation.<\/p><p>\u00a0<\/p><p>AI drives efficiencies across service management by enabling faster resolutions, automating ticket handling, improving employee self-service, <a href=\"https:\/\/www.{{ site_settings.domain }}\/how-can-we-help\/reducing-ticket-volume-w-chat\">enabling advanced chat interactions<\/a>, and expediting access to information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-040ac6a TeamDynamix-listIcon elementor-widget elementor-widget-text-editor\" data-id=\"040ac6a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Automate everything you can with no-code platforms from onboarding to password resets to software provisioning<\/li><li>Leverage an integration hub that offers pre-built connectors to hundreds of enterprise systems such as Workday and DocuSign<\/li><li>Use AI to engage users and to kick off automation through the use of forms, and pre-built agents that can expedite service delivery<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16d35cc e-flex e-con-boxed e-con e-parent\" data-id=\"16d35cc\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e8816e elementor-widget elementor-widget-image\" data-id=\"8e8816e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"19\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/03\/quotation_mark_small.svg\" class=\"attachment-large size-large wp-image-552\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c956ec elementor-widget elementor-widget-text-editor\" data-id=\"5c956ec\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>IT leaders looking to automate need to be looking at no-code. This is the future of IT Service Management and anyone that does not embrace this will be left behind.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-91b1c48 e-flex e-con-boxed e-con e-parent\" data-id=\"91b1c48\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fd268b1 e-con-full e-flex e-con e-child\" data-id=\"fd268b1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d045ab7 elementor-widget-tablet__width-inherit elementor-widget elementor-widget-image\" data-id=\"d045ab7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"820\" height=\"826\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Logos-graphic-mobile.png\" class=\"attachment-full size-full wp-image-3118\" alt=\"ITSM integration with ipaas enterprise connectivity no-code ITSM with automation\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Logos-graphic-mobile.png 820w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Logos-graphic-mobile-298x300.png 298w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Logos-graphic-mobile-150x150.png 150w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Logos-graphic-mobile-768x774.png 768w\" sizes=\"(max-width: 820px) 100vw, 820px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cab2d7c e-con-full e-flex e-con e-child\" data-id=\"cab2d7c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a1ef677 elementor-widget elementor-widget-heading\" data-id=\"a1ef677\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Enterprise Integration<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b078d1b elementor-widget elementor-widget-heading\" data-id=\"b078d1b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"color-teal\">Enterprise Integration<\/span> Supports ITSM Modernization Efforts<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee7baff elementor-widget elementor-widget-text-editor\" data-id=\"ee7baff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>TeamDynamix offers a cloud-based platform for enterprise integration.\u00a0 By connecting different systems, technologies and applications, organizations can modernize ITSM with improved use of enterprise automation and AI. With the <a href=\"https:\/\/www.{{ site_settings.domain }}\/platform-integrations\">TeamDynamix integration hub<\/a>, you get access to a library of connectors to common systems such as Workday, Oracle, Salesforce, the Active Directory, Azure and more.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4367d3 TeamDynamix-listIcon elementor-widget elementor-widget-text-editor\" data-id=\"c4367d3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Hundreds of connectors for fast and easy workflow building<\/li><li>Facilitate interactions with back-end systems<\/li><li>Pair no-code automation and workflow with AI<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f22a3e e-flex e-con-boxed e-con e-parent\" data-id=\"4f22a3e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28ab0cf elementor-widget elementor-widget-image\" data-id=\"28ab0cf\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"19\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/03\/quotation_mark_small.svg\" class=\"attachment-large size-large wp-image-552\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cacc27 elementor-widget elementor-widget-text-editor\" data-id=\"5cacc27\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At the heart of agility lies no-code automation and AI paired together. This combination is revolutionizing the IT service desk by eliminating manual bottlenecks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-291d7cd e-flex e-con-boxed e-con e-parent\" data-id=\"291d7cd\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-83b18e1 e-con-full e-flex e-con e-child\" data-id=\"83b18e1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c02b3ed elementor-widget elementor-widget-heading\" data-id=\"c02b3ed\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"color-teal\">ITSM Modernization <\/span> is Improving IT Team Productivity<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81f64f8 elementor-widget elementor-widget-text-editor\" data-id=\"81f64f8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Enhanced ITSM maturity offers improved efficiency through automation, self-service, ticket deflection, change management, and outage reduction. This efficiency enables more responsive IT and allows staff to focus on higher-value tasks.<\/p><p>\u00a0<\/p><p>Additionally, this maturity contributes to organizational resilience and provides operational security benefits, as it minimizes the burden of manual processing and repetitive tasks on IT teams. AI is key to self-service, integrating with other systems to personalize conversations and execute resolutions. Organizations have widely implemented AI in functions that assist general employees and expedite tasks for human service agents, and 67% of respondents use AI-enhanced chat for 24 x 7 response and resolution.<\/p><p>\u00a0<\/p><p>In addition, 63% use some form of <a href=\"https:\/\/www.{{ site_settings.domain }}\/products\/cai\/bot-integration-workflow\">AI-enabled automation<\/a>, and 54% have an AI-enabled technician assistant. Currently, 39% of respondents report using GenAI-enabled knowledge management. Additional organizations are prioritizing these implementations over the next 12\u201318 months.\u00a0To keep up with competitors,\u00a0 organizations should consider AI as part of any ITSM modernization initiative.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d74f87 e-con-full e-flex e-con e-child\" data-id=\"7d74f87\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76e1891 elementor-widget elementor-widget-heading\" data-id=\"76e1891\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Top Time-Wasting Tasks<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dfdc26 TeamDynamix-listIcon elementor-widget elementor-widget-text-editor\" data-id=\"3dfdc26\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Password resets<\/li><li>IT ticket cleanup<\/li><li>Onboarding\/offboarding employees<\/li><li>Managing credentials<\/li><li>Software provisioning<\/li><li>User\/group management or Active Directory Updates<\/li><li>Data transformation\/data cleanup<\/li><li>Name change updates<\/li><li>Managing APIs<\/li><li>Script writing for automations<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eb46455 e-flex e-con-boxed e-con e-parent\" data-id=\"eb46455\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1343b8b featured-post-carousel elementor-pagination-type-bullets elementor-arrows-position-inside elementor-pagination-position-outside elementor-widget elementor-widget-loop-carousel\" data-id=\"1343b8b\" data-element_type=\"widget\" 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.elementor-heading-title{font-size:28px;line-height:43.2px;}.elementor-145 .elementor-element.elementor-element-0f8511d > .elementor-widget-container{margin:12px 0px 24px 0px;}.elementor-145 .elementor-element.elementor-element-0f8511d .elementor-button{font-size:var( --e-global-typography-fdc5d09-font-size );line-height:var( --e-global-typography-fdc5d09-line-height );padding:20px 20px 20px 20px;}.elementor-145 .elementor-element.elementor-element-a76924f{--gap:32px 32px;--row-gap:32px;--column-gap:32px;--margin-top:0px;--margin-bottom:30px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:30px;--padding-left:0px;--padding-right:0px;}}@media(min-width:768px){.elementor-145 .elementor-element.elementor-element-c9e15ae{--width:41.963%;}.elementor-145 .elementor-element.elementor-element-a76924f{--width:58%;}}@media(max-width:1279px) and (min-width:768px){.elementor-145 .elementor-element.elementor-element-c9e15ae{--width:100%;}.elementor-145 .elementor-element.elementor-element-a76924f{--width:100%;}}\/* Start custom CSS for button, class: .elementor-element-0f8511d *\/@media (max-width: 1279px){\n    .elementor-145 .elementor-element.elementor-element-0f8511d a{\n    width: 100%;\n}\n}\/* End custom CSS *\/\n\/* Start custom CSS for container, class: .elementor-element-c9e15ae *\/@media screen and (min-width:900px){\n.elementor-145 .elementor-element.elementor-element-c9e15ae {\n    width:50%;\n}\n}\/* End custom CSS *\/\n\/* Start custom CSS for theme-post-featured-image, class: .elementor-element-f796231 *\/@media only screen and (min-width: 1280px) {\r\n    .elementor-145 .elementor-element.elementor-element-f796231 img {\r\n        min-height: 410px;\r\n        object-fit: cover;\r\n    }\r\n}\/* End custom CSS *\/\n\/* Start custom CSS for container, class: .elementor-element-c333f8f *\/@media screen and (min-width:900px){\n.elementor-145 .elementor-element.elementor-element-c333f8f {\n    flex-direction: row\n}\n\n.elementor-element.elementor-element-6e41794.featured-post-carousel.elementor-pagination-type-bullets.elementor-arrows-position-inside.elementor-pagination-position-outside.elementor-widget.elementor-widget-loop-carousel.e-widget-swiper{\n    \n}\n}\/* End custom CSS *\/<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"145\" class=\"elementor elementor-145 swiper-slide e-loop-item e-loop-item-11655 post-11655 client-story type-client-story status-publish has-post-thumbnail hentry category-customer-stories industry-healthcare product-area-it-service-management product-area-project-portfolio-management topic-gaining-control-of-projects topic-optimizing-the-it-service-desk topic-tickets-projects-together\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-c333f8f e-con-full e-flex e-con e-parent\" data-id=\"c333f8f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c9e15ae e-con-full e-flex e-con e-child\" data-id=\"c9e15ae\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a048172 elementor-widget elementor-widget-text-editor\" data-id=\"a048172\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>CUSTOMER STORY<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c0ada7 elementor-widget elementor-widget-heading\" data-id=\"1c0ada7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Faith Regional Health Services Overcomes Resource Constraints with Integrated Service Management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f8511d btn-secondary elementor-widget-tablet__width-inherit elementor-widget elementor-widget-button\" data-id=\"0f8511d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/faith-regional-health-services-overcomes-resource-constraints-with-integrated-service-management\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read The Story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a76924f e-con-full e-flex e-con e-child\" data-id=\"a76924f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f796231  overlay-blend overlay-blendClientStory elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"f796231\" data-element_type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"850\" height=\"567\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/01\/shutterstock_2470322883.jpg\" class=\"attachment-full size-full wp-image-11656\" alt=\"Faith Regional Health Services Overcomes Resource Constraints\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/01\/shutterstock_2470322883.jpg 850w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/01\/shutterstock_2470322883-300x200.jpg 300w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/01\/shutterstock_2470322883-768x512.jpg 768w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"145\" class=\"elementor elementor-145 swiper-slide e-loop-item e-loop-item-11607 post-11607 client-story type-client-story status-publish has-post-thumbnail hentry category-customer-stories industry-services product-area-enterprise-service-management product-area-it-service-management topic-optimizing-the-it-service-desk\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-c333f8f e-con-full e-flex e-con e-parent\" data-id=\"c333f8f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c9e15ae e-con-full e-flex e-con e-child\" data-id=\"c9e15ae\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a048172 elementor-widget elementor-widget-text-editor\" data-id=\"a048172\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>CUSTOMER STORY<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c0ada7 elementor-widget elementor-widget-heading\" data-id=\"1c0ada7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Engineering Firm Improves IT Maturity with No-Code ITSM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f8511d btn-secondary elementor-widget-tablet__width-inherit elementor-widget elementor-widget-button\" data-id=\"0f8511d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/engineering-firm-improves-it-maturity-with-no-code-itsm\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read The Story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a76924f e-con-full e-flex e-con e-child\" data-id=\"a76924f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f796231  overlay-blend overlay-blendClientStory elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"f796231\" data-element_type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"850\" height=\"478\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/12\/Kleinfelder-Improved-ITSM.jpg\" class=\"attachment-full size-full wp-image-11608\" alt=\"Kleinfelder Improved ITSM, no code-ITSM\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/12\/Kleinfelder-Improved-ITSM.jpg 850w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/12\/Kleinfelder-Improved-ITSM-300x169.jpg 300w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/12\/Kleinfelder-Improved-ITSM-768x432.jpg 768w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"145\" class=\"elementor elementor-145 swiper-slide e-loop-item e-loop-item-11567 post-11567 client-story type-client-story status-publish has-post-thumbnail hentry category-customer-stories industry-financial-services-insurance product-area-enterprise-service-management product-area-it-service-management topic-embracing-the-itil-framework topic-optimizing-the-it-service-desk\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-c333f8f e-con-full e-flex e-con e-parent\" data-id=\"c333f8f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c9e15ae e-con-full e-flex e-con e-child\" data-id=\"c9e15ae\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a048172 elementor-widget elementor-widget-text-editor\" data-id=\"a048172\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>CUSTOMER STORY<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c0ada7 elementor-widget elementor-widget-heading\" data-id=\"1c0ada7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">AgSouth Farm Credit <span class=\"color-teal\">transforms<\/span> IT Service Desk.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f8511d btn-secondary elementor-widget-tablet__width-inherit elementor-widget elementor-widget-button\" data-id=\"0f8511d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/agsouth-credit-union-transforms-it-service-desk\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read The Story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a76924f e-con-full e-flex e-con e-child\" data-id=\"a76924f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f796231  overlay-blend overlay-blendClientStory elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"f796231\" data-element_type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1104\" height=\"605\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/10\/AgSouth-Small.png\" class=\"attachment-full size-full wp-image-11568\" alt=\"AgSouth Farm Credit Improves IT Service Desk Efficiency\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/10\/AgSouth-Small.png 1104w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/10\/AgSouth-Small-300x164.png 300w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/10\/AgSouth-Small-1024x561.png 1024w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/10\/AgSouth-Small-768x421.png 768w\" sizes=\"(max-width: 1104px) 100vw, 1104px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"145\" class=\"elementor elementor-145 swiper-slide e-loop-item e-loop-item-11558 post-11558 client-story type-client-story status-publish has-post-thumbnail hentry category-customer-stories industry-healthcare product-area-enterprise-service-management product-area-integration-automation-ipaas product-area-it-service-management product-area-project-portfolio-management topic-automating-enterprise-workflows topic-going-beyond-it-with-esm topic-optimizing-the-it-service-desk topic-supercharging-itsm-with-automation\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-c333f8f e-con-full e-flex e-con e-parent\" data-id=\"c333f8f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c9e15ae e-con-full e-flex e-con e-child\" data-id=\"c9e15ae\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a048172 elementor-widget elementor-widget-text-editor\" data-id=\"a048172\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>CUSTOMER STORY<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c0ada7 elementor-widget elementor-widget-heading\" data-id=\"1c0ada7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">San Francisco Health Plan Transforms IT Operations with Smart Service Management and Automation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f8511d btn-secondary elementor-widget-tablet__width-inherit elementor-widget elementor-widget-button\" data-id=\"0f8511d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/san-francisco-health-plan-transforms-it-operations-with-smart-service\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read The Story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a76924f e-con-full e-flex e-con e-child\" data-id=\"a76924f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f796231  overlay-blend overlay-blendClientStory elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"f796231\" data-element_type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"850\" height=\"392\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/10\/Healthcare-Smart-Service-ITSM.jpg\" class=\"attachment-full size-full wp-image-11559\" alt=\"Healthcare Smart Service Management\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/10\/Healthcare-Smart-Service-ITSM.jpg 850w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/10\/Healthcare-Smart-Service-ITSM-300x138.jpg 300w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/10\/Healthcare-Smart-Service-ITSM-768x354.jpg 768w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"145\" class=\"elementor elementor-145 swiper-slide e-loop-item e-loop-item-3658 post-3658 client-story type-client-story status-publish has-post-thumbnail hentry category-customer-stories industry-hospitality product-area-enterprise-service-management product-area-it-service-management topic-going-beyond-it-with-esm topic-supercharging-itsm-with-automation\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-c333f8f e-con-full e-flex e-con e-parent\" data-id=\"c333f8f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c9e15ae e-con-full e-flex e-con e-child\" data-id=\"c9e15ae\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a048172 elementor-widget elementor-widget-text-editor\" data-id=\"a048172\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>CUSTOMER STORY<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c0ada7 elementor-widget elementor-widget-heading\" data-id=\"1c0ada7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Casino Arizona deploys <span class=\"color-teal\">enterprise service<\/span> with low admin overhead.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f8511d btn-secondary elementor-widget-tablet__width-inherit elementor-widget elementor-widget-button\" data-id=\"0f8511d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/casino-arizona-enterprise-service-management-esm\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read The Story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a76924f e-con-full e-flex e-con e-child\" data-id=\"a76924f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f796231  overlay-blend overlay-blendClientStory elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"f796231\" data-element_type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Customer-Story-Casino-Arizona-Embraces-Enterprise-Service-Management.png\" class=\"attachment-full size-full wp-image-2675\" alt=\"ITSM for Hospitality\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Customer-Story-Casino-Arizona-Embraces-Enterprise-Service-Management.png 800w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Customer-Story-Casino-Arizona-Embraces-Enterprise-Service-Management-300x188.png 300w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Customer-Story-Casino-Arizona-Embraces-Enterprise-Service-Management-768x480.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"145\" class=\"elementor elementor-145 swiper-slide e-loop-item e-loop-item-2682 post-2682 client-story type-client-story status-publish has-post-thumbnail hentry category-customer-stories industry-retail product-area-it-service-management topic-optimizing-the-it-service-desk\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-c333f8f e-con-full e-flex e-con e-parent\" data-id=\"c333f8f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c9e15ae e-con-full e-flex e-con e-child\" data-id=\"c9e15ae\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a048172 elementor-widget elementor-widget-text-editor\" data-id=\"a048172\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>CUSTOMER STORY<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c0ada7 elementor-widget elementor-widget-heading\" data-id=\"1c0ada7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Festival Foods <span class=\"color-teal\">decreases admin overhead<\/span> with agile no-code ITSM.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f8511d btn-secondary elementor-widget-tablet__width-inherit elementor-widget elementor-widget-button\" data-id=\"0f8511d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/customer-stories\/festival-foods-itsm-tool\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read The Story<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a76924f e-con-full e-flex e-con e-child\" data-id=\"a76924f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f796231  overlay-blend overlay-blendClientStory elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"f796231\" data-element_type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Customer-Story-Festival-Foods-Outlines-Key-ITSM-Evaluation-Criteria.png\" class=\"attachment-full size-full wp-image-2683\" alt=\"Festival Foods Outlines Key ITSM Evaluation Criteria\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Customer-Story-Festival-Foods-Outlines-Key-ITSM-Evaluation-Criteria.png 800w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Customer-Story-Festival-Foods-Outlines-Key-ITSM-Evaluation-Criteria-300x188.png 300w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/04\/Customer-Story-Festival-Foods-Outlines-Key-ITSM-Evaluation-Criteria-768x480.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-right\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M696 533C708 521 713 504 713 487 713 471 708 454 696 446L400 146C388 133 375 125 354 125 338 125 325 129 313 142 300 154 292 171 292 187 292 204 296 221 308 233L563 492 304 771C292 783 288 800 288 817 288 833 296 850 308 863 321 871 338 875 354 875 371 875 388 867 400 854L696 533Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5393c3c e-con-full e-flex e-con e-parent\" data-id=\"5393c3c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d24c195 elementor-widget elementor-widget-heading\" data-id=\"d24c195\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">TeamDynamix <span class='color-purple'>awards<\/span> &amp; accolades.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cda9909 elementor-widget elementor-widget-global elementor-global-5211 elementor-widget-template\" data-id=\"cda9909\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"5205\" class=\"elementor elementor-5205\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b0e6475 e-con-full e-flex e-con e-child\" data-id=\"3b0e6475\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-27d54b8e e-flex e-con-boxed e-con e-child\" data-id=\"27d54b8e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4555080f e-flex e-con-boxed e-con e-child\" data-id=\"4555080f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-16638bc e-con-full e-flex e-con e-child\" data-id=\"16638bc\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70ef0661 elementor-widget elementor-widget-image\" data-id=\"70ef0661\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"231\" height=\"300\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/ITServiceManagementITSMTools_EasiestToDoBusinessWith_Enterprise_EaseOfDoingBusinessWith-231x300.png\" class=\"attachment-medium size-medium wp-image-11695\" alt=\"G2 ITSM ranking Easiest to do business with - TeamDynamix\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/ITServiceManagementITSMTools_EasiestToDoBusinessWith_Enterprise_EaseOfDoingBusinessWith-231x300.png 231w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/ITServiceManagementITSMTools_EasiestToDoBusinessWith_Enterprise_EaseOfDoingBusinessWith-768x997.png 768w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/ITServiceManagementITSMTools_EasiestToDoBusinessWith_Enterprise_EaseOfDoingBusinessWith.png 770w\" sizes=\"(max-width: 231px) 100vw, 231px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3570f352 e-flex e-con-boxed e-con e-child\" data-id=\"3570f352\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-45ec940c e-con-full e-flex e-con e-child\" data-id=\"45ec940c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54c4e50a elementor-widget elementor-widget-image\" data-id=\"54c4e50a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"1024\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/capabilities_ease_of_it_administration-576x1024.png\" class=\"attachment-large size-large wp-image-11709\" alt=\"best ITSM software ease of administration\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/capabilities_ease_of_it_administration-576x1024.png 576w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/capabilities_ease_of_it_administration-169x300.png 169w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/capabilities_ease_of_it_administration-768x1365.png 768w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/capabilities_ease_of_it_administration.png 784w\" sizes=\"(max-width: 576px) 100vw, 576px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-437f16ef e-flex e-con-boxed e-con e-child\" data-id=\"437f16ef\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3f32a995 e-con-full e-flex e-con e-child\" data-id=\"3f32a995\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-438bc4fb elementor-widget elementor-widget-image\" data-id=\"438bc4fb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"671\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/GPI-CC-2024-color-1024x859.png\" class=\"attachment-large size-large wp-image-4853\" alt=\"Gartner ITSM quadrant customer choice\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/GPI-CC-2024-color-1024x859.png 1024w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/GPI-CC-2024-color-300x252.png 300w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/GPI-CC-2024-color-768x644.png 768w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/GPI-CC-2024-color-1536x1288.png 1536w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/GPI-CC-2024-color.png 1988w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a546217 e-flex e-con-boxed e-con e-child\" data-id=\"4a546217\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ea7ce16 e-con-full e-flex e-con e-child\" data-id=\"ea7ce16\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7680b5cf elementor-widget elementor-widget-image\" data-id=\"7680b5cf\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"689\" height=\"1024\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/Infotech-quadrant-689x1024.png\" class=\"attachment-large size-large wp-image-4858\" alt=\"InfoTech ITSM Quadrant for IT Service Management Software\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/Infotech-quadrant-689x1024.png 689w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/Infotech-quadrant-202x300.png 202w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/Infotech-quadrant-768x1141.png 768w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/Infotech-quadrant.png 784w\" sizes=\"(max-width: 689px) 100vw, 689px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7bc6aa1d e-flex e-con-boxed e-con e-child\" data-id=\"7bc6aa1d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4d83d373 e-con-full e-flex e-con e-child\" data-id=\"4d83d373\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7012a521 elementor-widget elementor-widget-image\" data-id=\"7012a521\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"769\" height=\"1000\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/users-love-us-1.png\" class=\"attachment-large size-large wp-image-11698\" alt=\"G2 IT Service Management Badge Top Software Ranking TeamDynamix Users Love Us Badge\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/users-love-us-1.png 769w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/users-love-us-1-231x300.png 231w\" sizes=\"(max-width: 769px) 100vw, 769px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7214901 e-flex e-con-boxed e-con e-parent\" data-id=\"7214901\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-879a5cd elementor-widget elementor-widget-heading\" data-id=\"879a5cd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">You might also like<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df2eb74 related-items-custom elementor-pagination-type-bullets elementor-arrows-position-inside elementor-pagination-position-outside elementor-widget elementor-widget-loop-carousel\" data-id=\"df2eb74\" data-element_type=\"widget\" data-settings=\"{&quot;template_id&quot;:&quot;73&quot;,&quot;slides_to_show&quot;:&quot;4&quot;,&quot;slides_to_show_laptop&quot;:&quot;4&quot;,&quot;slides_to_scroll_laptop&quot;:&quot;1&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:24,&quot;sizes&quot;:[]},&quot;_skin&quot;:&quot;post&quot;,&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;.elementor-loop-container&quot;,&quot;speed&quot;:500,&quot;arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;image_spacing_custom_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-carousel.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"swiper elementor-loop-container elementor-grid\" role=\"list\" dir=\"ltr\">\n\t\t\t\t<div class=\"swiper-wrapper\" aria-live=\"polite\">\n\t\t<style id=\"loop-dynamic-73\">.e-loop-item-12535 .elementor-element.elementor-element-8c4d7a5:not(.elementor-motion-effects-element-type-background), .e-loop-item-12535 .elementor-element.elementor-element-8c4d7a5 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2026\/01\/Unified-Service-and-Project-Management-Platform.jpg\");}<\/style><style id=\"loop-73\">.elementor-73 .elementor-element.elementor-element-5e10aa4{--display:flex;--overflow:hidden;border-style:solid;--border-style:solid;border-width:1px 1px 1px 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center;background-repeat:no-repeat;background-size:cover;}.elementor-73 .elementor-element.elementor-element-aa4197f{--display:flex;--padding-top:24px;--padding-bottom:24px;--padding-left:24px;--padding-right:24px;}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-73 .elementor-element.elementor-element-fe9bb8b{font-family:\"Poppins\", 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6.666-6.666M4.666 5.167h6.666v6.666\" stroke=\"#067471\" stroke-width=\"1.333\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read Full Blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<style id=\"loop-dynamic-73\">.e-loop-item-12479 .elementor-element.elementor-element-8c4d7a5:not(.elementor-motion-effects-element-type-background), .e-loop-item-12479 .elementor-element.elementor-element-8c4d7a5 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2026\/01\/Get-Asset-Visibility-with-ITAM.jpg\");}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"73\" class=\"elementor elementor-73 swiper-slide e-loop-item 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elementor-size-default\"><a href=\"https:\/\/www.{{ site_settings.domain }}\/blog\/why-asset-visibility-should-be-a-day-one-it-priority\/\">Why Asset Visibility Should Be a Day-One IT Priority<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec5b247 btn-tertiary  btn16 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"ec5b247\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/blog\/why-asset-visibility-should-be-a-day-one-it-priority\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" 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swiper-slide e-loop-item e-loop-item-12461 post-12461 post type-post status-publish format-standard has-post-thumbnail hentry category-blog tag-ai tag-ai-itsm tag-automation tag-conversational-ai tag-it tag-it-management tag-it-service-management tag-itsm tag-service-management tag-virtual-service-agent product-area-conversational-ai product-area-it-service-management topic-optimizing-the-it-service-desk topic-reducing-ticket-volume-with-chat topic-supercharging-itsm-with-automation\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-5e10aa4 TeamDynamix-featuredCard e-flex e-con-boxed e-con e-parent\" data-id=\"5e10aa4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-8c4d7a5 e-con-full e-flex e-con e-child\" data-id=\"8c4d7a5\" data-element_type=\"container\" 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id=\"loop-dynamic-73\">.e-loop-item-4534 .elementor-element.elementor-element-8c4d7a5:not(.elementor-motion-effects-element-type-background), .e-loop-item-4534 .elementor-element.elementor-element-8c4d7a5 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/03\/ITSM-IT-Service-Management-1.jpg\");}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"73\" class=\"elementor elementor-73 swiper-slide e-loop-item e-loop-item-4534 post-4534 post type-post status-publish format-standard has-post-thumbnail hentry category-blog tag-change-management tag-enterprise tag-enterprise-service-management tag-ipaas tag-it tag-it-management tag-it-maturity-level tag-it-service-management tag-itsm tag-kcs tag-knowledge-base tag-knowledge-centered-service tag-portals tag-ppm tag-project-management tag-project-portfolio-management tag-self-service tag-service 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Agility is a Top Priority in ITSM Modernization Agility is a key barrier to [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":11659,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"page-category":[],"pillar-type":[],"wf_page_folders":[],"class_list":["post-11654","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.6 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ITSM Modernization - IDC Market Study | TeamDynamix<\/title>\n<meta name=\"description\" content=\"ITSM modernization is being fueld by automation and AI enabling enterprise digital transformation for efficiency gains and improved service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.{{ site_settings.domain }}\/download-idc-itsm-modernization-market-study\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITSM Modernization - 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