{"id":2353,"date":"2024-04-04T08:54:02","date_gmt":"2024-04-04T08:54:02","guid":{"rendered":"https:\/\/www.{{ site_settings.domain }}\/?page_id=2353"},"modified":"2025-10-23T18:54:34","modified_gmt":"2025-10-23T18:54:34","slug":"incidents-and-problems","status":"publish","type":"page","link":"https:\/\/www.{{ site_settings.domain }}\/products\/itsm\/incidents-and-problems\/","title":{"rendered":"ITSM Incident &amp; Problem Management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2353\" class=\"elementor elementor-2353\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d76619a e-flex e-con-boxed e-con e-parent\" data-id=\"d76619a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c37bb60 e-con-full e-flex e-con e-child\" data-id=\"c37bb60\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-839d0f2 TeamDynamix-breadcrumbs elementor-widget elementor-widget-breadcrumbs\" data-id=\"839d0f2\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.{{ site_settings.domain }}\/\">Home<\/a><\/span><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f95841 elementor-widget elementor-widget-heading\" data-id=\"4f95841\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Incident &amp; Problem  <span class=\"color-lightblue\">Management<\/span>\u00a0<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7527ca0 btn-light elementor-widget elementor-widget-button\" data-id=\"7527ca0\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-arrow-up-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request a Demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ed324d8 e-flex e-con-boxed e-con e-parent\" data-id=\"ed324d8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2c1e32c e-con-full e-flex e-con e-child\" data-id=\"2c1e32c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b186fe elementor-widget elementor-widget-heading\" data-id=\"8b186fe\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Easily adopt the <span class=\"color-teal\">ITIL <\/span>framework.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e2b779 e-con-full e-flex e-con e-child\" data-id=\"0e2b779\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c15a0bb elementor-widget elementor-widget-heading\" data-id=\"c15a0bb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Segregate Incidents &amp; Problems with ITIL<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83cd36f elementor-widget elementor-widget-text-editor\" data-id=\"83cd36f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>TeamDynamix is built on the ITIL framework and delivered, out-of-the-box, with full ITIL support. The tool allows for Service Request, Major Incident, Incident, Problem, Change and Release work classifications. Live dashboards provide managers the ability to see real-time spikes in incidents to allow for the initiation of Major Incident\/Problem Management workflows.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-87795b4 e-con-full e-flex e-con e-child\" data-id=\"87795b4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5daa27 elementor-widget elementor-widget-heading\" data-id=\"a5daa27\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Put Time Back in the Day<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-077004e elementor-widget elementor-widget-text-editor\" data-id=\"077004e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Using TeamDynamix, you can quickly respond to tickets, automate request actions and use Conversational AI to improve end-user support. With AI ticket summaries, technicians can see the most up-to-date ticket details and recent activity. Information is key when determining if an issue qualifies as an incident or problem. With AI you can improve agent efficiency when handling multiple or complex tickets.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47bed2e e-con-full e-flex e-con e-parent\" data-id=\"47bed2e\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-619936c e-flex e-con-boxed e-con e-child\" data-id=\"619936c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0341684 e-flex e-con-boxed e-con e-child\" data-id=\"0341684\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ada06e4 e-flex e-con-boxed e-con e-child\" data-id=\"ada06e4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b7bfea elementor-widget elementor-widget-image\" data-id=\"4b7bfea\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/03\/platform_icon.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-510\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4be200 elementor-widget elementor-widget-heading\" data-id=\"e4be200\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Everything At Your Fingertips<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-215e271 elementor-widget elementor-widget-text-editor\" data-id=\"215e271\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Minimize clicks and expedite ticket resolution with customized technician desktops. The AI-enabled technician queue offers ticket summary, resolution suggestions and quick access to KB content. Get a quick look at ticket details and recent activity, IT assets, upcoming changes and related tickets.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-88c4749 e-flex e-con-boxed e-con e-child\" data-id=\"88c4749\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5332cf elementor-widget elementor-widget-image\" data-id=\"d5332cf\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"33\" height=\"32\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/03\/code_icon.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-509\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c4e82a elementor-widget elementor-widget-heading\" data-id=\"0c4e82a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Link Incidents and Problems\u200b<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b50e34d elementor-widget elementor-widget-text-editor\" data-id=\"b50e34d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When a common issue has been identified, a problem ticket can be instantly created from a request, incident or major incident. Problems can also be created on their own. Directly in a problem ticket, articles can be referenced and created, as well as a parent Problem, Change or Release ticket. Incidents maintain their autonomy with automatic cascading of status updates.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4314d3f e-flex e-con-boxed e-con e-child\" data-id=\"4314d3f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77bb050 elementor-widget elementor-widget-image\" data-id=\"77bb050\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/03\/link_icon.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-511\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e57635 elementor-widget elementor-widget-heading\" data-id=\"9e57635\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tied to Asset Management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17b029f elementor-widget elementor-widget-text-editor\" data-id=\"17b029f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Bring IT Asset Management (ITAM) together with tickets. Assets and CIs can be directly associated with an incident. Once associated, technicians can click on the asset\/CI details with all related assets\/CIs in a list and a visual map. Change parent tickets can be generated from Problems; the asset will carry over and display on the Change ticket (remove\/add assets at any time).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a1d22a7 e-flex e-con-boxed e-con e-parent\" data-id=\"a1d22a7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d5f36b4 e-flex e-con-boxed e-con e-child\" data-id=\"d5f36b4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1dcd303 e-con-full e-flex e-con e-child\" data-id=\"1dcd303\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-213eb85 overlay-blend elementor-widget elementor-widget-image\" data-id=\"213eb85\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"580\" height=\"435\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/ITSM-Incidents-and-Problems.png\" class=\"attachment-full size-full wp-image-5112\" alt=\"ITSM - Incidents and Problems\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/ITSM-Incidents-and-Problems.png 580w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/ITSM-Incidents-and-Problems-300x225.png 300w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcad59e btn-secondary btn-brochure elementor-mobile-align-justify elementor-widget-mobile__width-inherit elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"fcad59e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/www.{{ site_settings.domain }}\/resources\/product-information\/solution-brochure-it-service-management-itsm\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get Brochure<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-849e158 e-con-full e-flex e-con e-child\" data-id=\"849e158\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5cff370 elementor-widget elementor-widget-heading\" data-id=\"5cff370\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Incident &amp; <span class='color-teal'>Problem<\/span> Management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-741d7d7 TeamDynamix-listIcon elementor-widget elementor-widget-text-editor\" data-id=\"741d7d7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Create parent Problem, Change or Release tickets<\/li><li>Multi-channel (chatbot, SMS, email, event triggers, Teams\/Slack)<\/li><li>Mobile and Conversational AI for technicians and end-users<\/li><li>Apply mass actions or notifications to tickets\u200b<\/li><li>Leverage the ITIL schema for classifications\u200b<\/li><li>Use automation to prioritize, assign &amp; escalate\u200b<\/li><li>Link to assets, configuration items &amp; knowledge articles\u200b<\/li><li>Assign and manage Service Level Agreements (SLAs)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b26f56 e-flex e-con-boxed e-con e-parent\" data-id=\"6b26f56\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c4711e4 e-con-full e-flex e-con e-child\" data-id=\"c4711e4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f3f99c elementor-widget elementor-widget-heading\" data-id=\"4f3f99c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Saving Time with <span class=\"color-teal\">AI<\/span> <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-531ba9b elementor-widget elementor-widget-text-editor\" data-id=\"531ba9b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With AI ticket summaries you can view an AI-powered summary of ticket details and recent ticket activity at the top of every ticket. This can help save time, getting all of the ticket context and history upfront, as well as enable faster knowledge transfer when tickets are reassigned.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b0a4e18 e-con-full e-flex e-con e-child\" data-id=\"b0a4e18\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5852fd1 overlay-blend elementor-widget elementor-widget-image\" data-id=\"5852fd1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"580\" height=\"435\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/04\/ITSM-AI-Ticket-Summary.png\" class=\"attachment-full size-full wp-image-11833\" alt=\"TeamDynamix AI Ticket Summary\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/04\/ITSM-AI-Ticket-Summary.png 580w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2025\/04\/ITSM-AI-Ticket-Summary-300x225.png 300w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56f929e e-con-full e-flex e-con e-parent\" data-id=\"56f929e\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f3cfac7 e-flex e-con-boxed e-con e-child\" data-id=\"f3cfac7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6b6555 elementor-widget elementor-widget-image\" data-id=\"c6b6555\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"19\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/03\/quotation_mark_small.svg\" class=\"attachment-large size-large wp-image-552\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10a9ec4 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"10a9ec4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Resolving tickets quickly is critical, and that&#8217;s been a <span class=\"color-teal\">key benefit <\/span>of TeamDynamix.&#8221;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4865573 elementor-widget elementor-widget-text-editor\" data-id=\"4865573\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nathan Ignatz<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae03b7e elementor-widget elementor-widget-text-editor\" data-id=\"ae03b7e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>System Support Analyst<\/p><p>City of Buffalo, NY<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e83475 e-flex e-con-boxed e-con e-parent\" data-id=\"5e83475\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e5c4ae8 e-con-full e-flex e-con e-child\" data-id=\"e5c4ae8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-606175b elementor-widget elementor-widget-heading\" data-id=\"606175b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Related Products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f56c82e e-con-full TeamDynamix-platformDefaultCard e-flex e-con e-child\" data-id=\"f56c82e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5b00c4 btn-tertiary elementor-align-left elementor-widget elementor-widget-button\" data-id=\"b5b00c4\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/products\/itsm\/incidents-and-problems\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-arrow-up-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Incidents &amp; Problems<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3e4fd2 elementor-widget elementor-widget-text-editor\" data-id=\"d3e4fd2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Segregate incidents and problems with an ITIL-aligned ITSM Software platform.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8ec321d e-con-full TeamDynamix-platformDefaultCard e-flex e-con e-child\" data-id=\"8ec321d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7e077d btn-tertiary elementor-align-left elementor-widget elementor-widget-button\" data-id=\"b7e077d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/products\/itsm\/it-asset-management\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-arrow-up-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">IT Asset Management<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1aa60c4 elementor-widget elementor-widget-text-editor\" data-id=\"1aa60c4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Improve technician productivity and issue resolution with IT asset management.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a34f621 e-con-full TeamDynamix-platformDefaultCard e-flex e-con e-child\" data-id=\"a34f621\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dbbff6c btn-tertiary elementor-align-left elementor-widget elementor-widget-button\" data-id=\"dbbff6c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/products\/itsm\/ai-service-assist\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-arrow-up-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">AI Service Assist<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b47b8a elementor-widget elementor-widget-text-editor\" data-id=\"2b47b8a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Expedite ticket resolution with AI and improve end user satisfaction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e869103 e-con-full TeamDynamix-platformDefaultCard e-flex e-con e-child\" data-id=\"e869103\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3153d3e btn-tertiary elementor-align-left elementor-widget elementor-widget-button\" data-id=\"3153d3e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/products\/cai\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-arrow-up-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Virtual Support Agent<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a38cb8f elementor-widget elementor-widget-text-editor\" data-id=\"a38cb8f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A new way to chat &#8211; multi-channel with intent matching agent &amp; automation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d47ed9 e-con-full TeamDynamix-platformDefaultCard e-flex e-con e-child\" data-id=\"5d47ed9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-046d09f btn-tertiary elementor-align-left elementor-widget elementor-widget-button\" data-id=\"046d09f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/products\/itsm\/workflow-automation\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-arrow-up-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Workflow &amp; Automation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b23ba6 elementor-widget elementor-widget-text-editor\" data-id=\"6b23ba6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Integrate with enterprise systems and build workflow without coding.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fe0c692 e-con-full TeamDynamix-platformDefaultCard e-flex e-con e-child\" data-id=\"fe0c692\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e15130e btn-tertiary elementor-align-left elementor-mobile-align-left elementor-widget elementor-widget-button\" data-id=\"e15130e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/products\/esm\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-arrow-up-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enterprise Service Management<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab56236 elementor-widget elementor-widget-text-editor\" data-id=\"ab56236\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Take ITSM beyond IT for full ESM &#8211; deploy to HR, Facilities, Operations, and more.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-05a2049 e-con-full TeamDynamix-platformDefaultCard e-flex e-con e-child\" data-id=\"05a2049\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a1b0d41 btn-tertiary elementor-align-left elementor-widget elementor-widget-button\" data-id=\"a1b0d41\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/products\/itsm\/itil-change-management\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-arrow-up-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ITIL Change Management<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa7126b elementor-widget elementor-widget-text-editor\" data-id=\"fa7126b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Reduce ticket volume and improve team coordination with change management.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4efba42 e-con-full TeamDynamix-platformDefaultCard e-flex e-con e-child\" data-id=\"4efba42\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f0bc31 btn-tertiary elementor-align-left elementor-widget elementor-widget-button\" data-id=\"3f0bc31\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/products\/itsm\/release-management\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-arrow-up-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ITIL Release Management<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b622358 elementor-widget elementor-widget-text-editor\" data-id=\"b622358\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gain control of release cycles and improve visibility for technicians.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-36e98d7 e-con-full TeamDynamix-platformDefaultCard e-flex e-con e-child\" data-id=\"36e98d7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9af63a3 btn-tertiary elementor-align-left elementor-widget elementor-widget-button\" data-id=\"9af63a3\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/products\/itsm\/service-portal-kb\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-arrow-up-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Service Portal &amp; KB<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11ec837 elementor-widget elementor-widget-text-editor\" data-id=\"11ec837\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Drive self-service adoption with a custom portal and easy to search KB.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-564c7db e-con-full TeamDynamix-platformDefaultCard e-flex e-con e-child\" data-id=\"564c7db\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a28f0f btn-tertiary elementor-align-left elementor-widget elementor-widget-button\" data-id=\"3a28f0f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/products\/itsm\/platform-integrations\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-arrow-up-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Platform Integrations<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31f216b elementor-widget elementor-widget-text-editor\" data-id=\"31f216b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Easily integrate with any enterprise system by leveraging a library of connectors.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a0a490 e-con-full TeamDynamix-platformDefaultCard e-flex e-con e-child\" data-id=\"8a0a490\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b5b55a btn-tertiary elementor-align-left elementor-widget elementor-widget-button\" data-id=\"6b5b55a\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/products\/itsm\/project-management\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-arrow-up-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Tickets &amp; Projects Together<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-110e7fe elementor-widget elementor-widget-text-editor\" data-id=\"110e7fe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Bring ITSM and PPM together for improved resource capacity planning.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce6a876 e-con-full TeamDynamix-platformDefaultCard e-flex e-con e-child\" data-id=\"ce6a876\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9fe962a btn-tertiary elementor-align-left elementor-widget elementor-widget-button\" data-id=\"9fe962a\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/stellar-self-service-portals\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"tdx tdx-style-arrow-up-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Service Portal Examples<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cbce1e elementor-widget elementor-widget-text-editor\" data-id=\"5cbce1e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Get inspired &#8211; stellar service portals drive adoption and reduced ticket volume.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-591b282 e-con-full e-flex e-con e-parent\" data-id=\"591b282\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e8d1d94 e-con-full e-flex e-con e-child\" data-id=\"e8d1d94\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1c7cffd e-con-full e-flex e-con e-child\" data-id=\"1c7cffd\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a21d980 elementor-widget elementor-widget-heading\" data-id=\"a21d980\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">TeamDynamix <span class='color-purple'>awards<\/span> &amp; accolades.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f31200 elementor-widget elementor-widget-global elementor-global-5211 elementor-widget-template\" data-id=\"3f31200\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"5205\" class=\"elementor elementor-5205\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b0e6475 e-con-full e-flex e-con e-child\" data-id=\"3b0e6475\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-27d54b8e e-flex e-con-boxed e-con e-child\" data-id=\"27d54b8e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4555080f e-flex e-con-boxed e-con e-child\" data-id=\"4555080f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-16638bc e-con-full e-flex e-con e-child\" data-id=\"16638bc\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70ef0661 elementor-widget elementor-widget-image\" data-id=\"70ef0661\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"231\" height=\"300\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/ITServiceManagementITSMTools_EasiestToDoBusinessWith_Enterprise_EaseOfDoingBusinessWith-231x300.png\" class=\"attachment-medium size-medium wp-image-11695\" alt=\"G2 ITSM ranking Easiest to do business with - TeamDynamix\" srcset=\"https:\/\/www.{{ site_settings.domain 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data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54c4e50a elementor-widget elementor-widget-image\" data-id=\"54c4e50a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"1024\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/capabilities_ease_of_it_administration-576x1024.png\" class=\"attachment-large size-large wp-image-11709\" alt=\"best ITSM software ease of administration\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/capabilities_ease_of_it_administration-576x1024.png 576w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/capabilities_ease_of_it_administration-169x300.png 169w, https:\/\/www.{{ site_settings.domain 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loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"671\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/GPI-CC-2024-color-1024x859.png\" class=\"attachment-large size-large wp-image-4853\" alt=\"Gartner ITSM quadrant customer choice\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/GPI-CC-2024-color-1024x859.png 1024w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/GPI-CC-2024-color-300x252.png 300w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/GPI-CC-2024-color-768x644.png 768w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/GPI-CC-2024-color-1536x1288.png 1536w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/GPI-CC-2024-color.png 1988w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a546217 e-flex e-con-boxed e-con e-child\" data-id=\"4a546217\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ea7ce16 e-con-full e-flex e-con e-child\" data-id=\"ea7ce16\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7680b5cf elementor-widget elementor-widget-image\" data-id=\"7680b5cf\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"689\" height=\"1024\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/Infotech-quadrant-689x1024.png\" class=\"attachment-large size-large wp-image-4858\" alt=\"InfoTech ITSM Quadrant for IT Service Management Software\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/Infotech-quadrant-689x1024.png 689w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/Infotech-quadrant-202x300.png 202w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/Infotech-quadrant-768x1141.png 768w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/Infotech-quadrant.png 784w\" sizes=\"(max-width: 689px) 100vw, 689px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7bc6aa1d e-flex e-con-boxed e-con e-child\" data-id=\"7bc6aa1d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4d83d373 e-con-full e-flex e-con e-child\" data-id=\"4d83d373\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7012a521 elementor-widget elementor-widget-image\" data-id=\"7012a521\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"769\" height=\"1000\" src=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/users-love-us-1.png\" class=\"attachment-large size-large wp-image-11698\" alt=\"G2 IT Service Management Badge Top Software Ranking TeamDynamix Users Love Us Badge\" srcset=\"https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/users-love-us-1.png 769w, https:\/\/www.{{ site_settings.domain }}\/wp-content\/uploads\/2024\/06\/users-love-us-1-231x300.png 231w\" sizes=\"(max-width: 769px) 100vw, 769px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c10fcf e-flex e-con-boxed e-con e-parent\" data-id=\"0c10fcf\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6f390f elementor-widget elementor-widget-heading\" data-id=\"d6f390f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Experience TeamDynamix Today<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9ca34e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a9ca34e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6311803 btn-light elementor-align-center elementor-tablet-align-justify elementor-widget elementor-widget-button\" data-id=\"6311803\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.{{ site_settings.domain }}\/demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Let's Get Started<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Incident &amp; Problem Management\u00a0 Request a Demo Easily adopt the ITIL framework. Segregate Incidents &amp; Problems with ITIL TeamDynamix is built on the ITIL framework and delivered, out-of-the-box, with full ITIL support. The tool allows for Service Request, Major Incident, Incident, Problem, Change and Release work classifications. Live dashboards provide managers the ability to see [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":471,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"page-category":[],"pillar-type":[],"wf_page_folders":[],"class_list":["post-2353","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.6 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ITSM Incident &amp; Problem Management | TeamDynamix<\/title>\n<meta name=\"description\" content=\"Full lifecycle ITSM with incidents and problem segregation allows you to align with the ITIL framework for improved ITSM processes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.{{ site_settings.domain }}\/products\/itsm\/incidents-and-problems\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITSM Incident &amp; 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